We're sincerely grateful for your endorsement, Holly. Your recognition of our attention to detail and flexibility means a lot to us.

We are so pleased to hear that you liked our cleaning services, Ellie. Thank you for your trust and wonderful feedback!

We're truly appreciative of your five-star rating. Thank you!

Thank you, Patricia! We're glad to hear that you had an efficient, punctual, and satisfactory experience with us.

Thank you, Karli, for acknowledging our team's hard work. We always strive for a full clean, and we appreciate your understanding given the size of the job.

We appreciate your kind words, Patrice! It's great to know Manuela and our Sparkly Maids made your move-out process a breeze.

Thank you for your kind words, Carolyn! We're glad you found our scheduling flexible and our communication to your satisfaction. We look forward to serving you again.

We appreciate your kind words, Sharon! We're glad to hear you found our cleaning services professional and satisfactory.

We're so pleased to see your five-star rating. Thank you for taking the time to rate us!

We appreciate your feedback, Yujin. We're pleased to hear that your townhome was impeccably cleaned and prepared for your new tenants.

Thank you Marky, for sharing this amazing review. We're pleased to hear that our post-construction clean exceeded your expectations and your house is sparkling. We look forward to serving you again!

Thank you so much for your review, Justin! We're glad to hear that Manuela's thorough service and attention to detail met your needs. We look forward to serving you again in the future!

Thank you for the five-star rating, Jana!

Hi Emily, Update: we were able to locate your booking and confirm that a deep clean was performed at your home. We sincerely apologize for the confusion in our initial response. We are sorry to hear the service did not meet your expectations. We stand behind our work with the Sparkly Maids Guarantee -- please call us at 214-903-0014 and we will schedule a re-clean to address the areas you felt were missed, at no charge. We do want to note that grout cleaning is not included in our services, and this is listed on our checklist at sparklymaids.com/checklist. However, for everything else you mentioned, we want to make it right. We hope to hear from you soon.

Thank you for your 5-star review, Gregory. We're so glad to hear that our hard work resulted in a sparkling clean house ready for the market.

Thank you, Nick. We're glad you found our service to be quick and professional.

We're grateful for your wonderful review, Michael. Your acknowledgment of our attention to detail and service really warms our hearts.

We're glad to hear that you're happy with Jennifer's work, Mary! We truly appreciate your positive feedback.

Heather, thank you so much for recognizing the hard work of our cleaning crew. We're so glad you're satisfied with the results in your home!

Thank you, Patrick! We're so glad to hear that Manuela provided exceptional service. We look forward to your next booking!

Hi Reina, Thank you for choosing Sparkly Maids and for taking the time to share your experience. We’re sorry this visit didn’t go as smoothly as we would have hoped, especially on an already busy moving day. To provide context, Sparkly Maids operates with a one-hour arrival window, which is communicated during online booking and in confirmation and reminder messages prior to service. Your scheduled window was 3:00–4:00 PM. While the team arrived slightly outside that window, the delay was approximately 15 minutes rather than over an hour. Our operating hours are Monday–Friday 8:00 AM to 6:30 PM, Saturday 8:00 AM to 5:00 PM, and Sunday 9:00 AM to 4:00 PM. Outside of those hours, messages are queued for follow-up. That said, we understand how important timely communication is, particularly during moves, and your feedback has been shared internally. We’ve also recently made updates to our booking and checkout process to add even more visual clarity around arrival windows and expectations. While this information was already provided at the time of your booking, we believe continued refinement helps prevent confusion and improve the overall experience. We’re glad to hear the cleaning itself met expectations. Thank you again for giving us the opportunity to serve you, and we genuinely wish the experience had gone better. We appreciate your feedback and wish you all the best with your move.

We appreciate your positive feedback, Clairece! We're delighted to hear that our cleaning services continue to meet your expectations.

We appreciate your five-star rating, Moses! It's fantastic to know that Isa's thorough cleaning and friendly service left you with a beautifully clean home.

Thank you so much, Amy! We're really happy to know you love coming home to a clean house and find our pricing reasonable.

We're so glad to hear that you're pleased with our cleaners' work, Jason. Your feedback is much appreciated.

Thank you for your high rating, Kolleen! We appreciate your support.

Thank you, Jennifer, for your astounding review. We're overjoyed to know we could meet your high standards and are beyond grateful for your willingness to use our services again!

Thank you for your feedback. You are absolutely right, especially as a first-time client, this experience did not meet our standards. We want to provide brief context while taking full responsibility. Earlier that day, the cleaning team assigned to you was completing a Deep Cleaning that unexpectedly turned into a post-construction level clean due to heavy paint splatters and excessive dust. This significantly extended the scope and caused a cascade delay. It was and unplanned scope of work not previously disclosed to us. As soon as we identified the issue, we contacted you to adjust the arrival window from 12–1 PM to 2–3 PM, which you agreed to. Unfortunately, the prior service continued longer than expected, and when another delay became necessary, we understand you were unable to accommodate it. At that point, the service was canceled, and a $30 rebooking credit was issued. That said, the outcome was unacceptable for a first-time visit, and we fully own that. We also attempted to contact you directly because we genuinely wanted to make things right. We would still welcome the opportunity to do so by offering a complimentary two-hour cleaning service, no obligation, to demonstrate the level of reliability and service you should have received from the start.

We appreciate your wonderful feedback, Daisy! We're glad to hear Hilda and her team exceeded your expectations.

Thank you, Pablo! We appreciate your positive feedback and we're glad Manuela M. met your expectations with the deep cleaning. We look forward to serving you again.

Thank you, Suzanne, for the five-star review. We appreciate hearing that the team's hard work paid off and left your home super clean.

We're so appreciative of your positive review, Meredith. Hilda and her team will be delighted to hear your kind words!

We're so glad to hear that you had a professional experience with us, Sai Krishna. Thank you for acknowledging our excellent work.

Hi Dustin, thank you for taking the time to share your feedback. We’re genuinely sorry for the frustration you experienced. You are correct that the dishwasher being out of order and the request for dishes to be washed by hand was noted in the service instructions, and that specific instruction was not followed as intended. That part is on us, and we understand why that was disappointing. That said, we also want to provide some additional context. Our cleaner spent extra time during your visit addressing pet hair, decluttering, and organizing beyond the standard scope of the booking. Unfortunately, those additional services were not properly reported back to our office at the time, which prevented us from communicating expectations or adjustments in advance. Our team followed up with you directly to discuss the concerns and to offer a resolution, including complimentary service time as a goodwill gesture. We stand behind our work and take feedback seriously, as it helps us improve both communication and execution moving forward. We appreciate you bringing this to our attention and remain open to resolving this in a way that feels fair. — Sparkly Maids

We're so grateful for your positive feedback, Candice! We look forward to providing exceptional cleanings for you on a regular basis.

We appreciate your kind words, Shanna! It's wonderful to hear Jennifer S enhanced your experience with Sparkly maids, and we look forward to serving you again.

We're so grateful for your five-star rating, Stephen. Thank you for your support!

We're so glad our move out clean saved you time, Sarah! It's wonderful to hear that your apartment was left even cleaner than when you moved in.

We're so glad to hear you had a great experience! Thank you for the 5-star rating.

Thank you so much for your kind words! We’re thrilled to hear that Yeni did an awesome job and that you love the attention to detail. We look forward to providing you with ongoing cleaning services and keeping your home sparkling! ✨

Sorry to hear about the missed spots, shashwat pathela. We're glad you appreciated our quick response and service credit and hope our professionals are more thorough in their duties next time. Thank you for recommending us!

We're glad to hear that our team was able to meet your cleaning needs effectively, Shana! Thank you for the five-star review.

We're glad to hear that you think we're a great company, Tristin! Thanks for the five stars!

Tyler, I sincerely apologize for the frustration this caused. You're absolutely right to be disappointed - we dropped the ball on multiple fronts here. First, regarding the scheduling issue: unfortunately, one of our team members called in sick the morning of your scheduled service, which left us short-staffed and unable to honor the original time. While this was an unexpected situation, we should have better systems in place to prevent online bookings when we can't guarantee availability, and I understand how frustrating it was to receive that rescheduling call. More importantly, I apologize that our cleaner didn't follow your specific instructions. You booked a 2-hour service specifically to focus on the kitchen and bathrooms only, and you provided detailed notes about cleaning appliances, drawers, and pantry. Your full 2 hours should have been dedicated to those areas and tasks you specified - not vacuuming and cleaning the entire house. This defeats the entire purpose of choosing an hourly service with specific instructions. You're absolutely right that "designating an area or room" should be enough. That's exactly how our hourly service is supposed to work, and our cleaner should have spent the entire time on your kitchen (including the oven, fridge, drawers, and pantry as you noted) and your two bathrooms. This was a communication and training failure on our part. I'd like to make this right. Please contact us directly at support@sparklymaids.com -- so we can rectify the issue. Thank you for the detailed feedback - it helps us improve our training and communication.

We're glad to hear that our cleaning services and flexible scheduling match your needs so well, Paula. We appreciate your positive feedback!

We're so pleased to hear that our cleaning crew did an amazing job, S Burris! We look forward to serving you again in the future.

Thanks for your great review, Henry! It's fantastic to hear we hit the mark with our service.

We're so happy to see your five-star rating, thank you!