Based on other recent reviews in the last few months... my issues seem to be common one for them. I have previously used them 3 times at my home and never had an issue. Had a scheduled time window this morning from 9-11am... received a phone call at 9:30 stating they were running a little behind, but would be to my house right at 11. Fast forward to 11:30, no one had called again, nor had anyone showed up. Left a message for the manager, the tech called me a few minutes later saying he was on the way. I told him someone was supposed to be here between 9-11am and he said "so you don't want your carpets cleaned?" UMM... WHAT?! I ended the call with him and called back and spoke with a manager who apologized and told me they were running behind because a truck broke down but he had "his best tech in route to my house". 40 minutes later, the tech shows up and admits he is brand new to the company. He then brings in all of the equipment and asks me where my water source is. Keep in mind, I have used them 3 previous times and they've NEVER used my water source. Not once... they've always hooked up from their van (which had a hot water setup). At this point, I was done with this whole fiasco and just told the tech never mind, I didn't want my carpet cleaned. It is one thing to know in advance they will use your hot water vs having a truck that has a hot water set up. He said ok and left. Or so I thought. 2 minutes later, he rang the doorbell and told me "I forgot to tell you there is a rescheduling fee since I drove all the way here". I AM ABSOLUTELY NOT PAYING A COMPANY THAT WAS OVER AN HOUR LATE AFTER THEIR TIME WINDOW AND THEN WANTS TO USE MY WATER SOURCE A RESCHEDULING FEE. I don't want to reschedule because I will NEVER use them again. I'm not sure what happened in the last year or so since I used them last, but to say this experience was disappointing from top to bottom is saying the least. Yes, they have good prices, but I would rather pay double the price, have an experienced technician show up in the time window I was told and have the proper equipment to do the job than use them again.

We clean carpet did an outstanding job on my carpets. I will definitely be using them again, and recommending them to my family & friends.

Great service!

Kirk was very good and professional!!! I will definitely book again

They were an hour late arriving. The guy didn’t have on shoe covers and then didn’t want to take off his dirty shoes before walking in my carpet. They spent the next 15 minutes trying to up-sell me and after I refused more services they asked for payment BEFORE providing the services. I refused to pay before the service was done and he accused me of trying to get free services. These people are so unprofessional. They must be paying Google a lot to be at the top of carpet cleaning search near me and for these reviews. Find a more reputable service.

They use my hot water they knock my power off when I call them back and told them they didn’t care so please don’t have that lady call me back in six months cause I will curse her out

Excellent job !!’

This company is the most unprofessional carpet cleaning company I have ever dealt with! They schedule me an appointment from 11-1pm and NO SHOW NO CALL! So we sit and wait for hours and these people just were not going to show up! John claims he is the owner I spoke to and very unprofessional, nasty attitude about no one showing up to my scheduled appointment that they called to make! ATLANTA DO NOT EVER USE THIS SERVICE! I will be contacting the BBB and any other organization I can to report this business! I run multiple businesses and this is not a way to run a company! The employees that sit behind a desk in their homes answering calls are low end as well! Contact a carpet cleaner that handles business! DO NOT GIVE THEM A DIME OF YOUR HARD EARNED MONEY!

Great service, Fast and Quick. Good job!

The guys showed up and did a good job for me. Had some tough pet stains I needed to get out and they did the job. Very friendly and respectful as well. Second time using this company and would recommend.

This is my 2nd time using this company. The did an awesome job with the assessment, communicated the process and I’m happy the results are amazing. I will continue to use them. Great job Jordan! Thanks

Reginald was excellent…truly professional and did a fantastic job. Highly recommend!

Great service! Call an hour before arrival, arrived on time, explained various options, made appropriate recommendations. Did a great job cleaning the carpet, looks and smells great. The technician was friendly, efficient, cleaned up after. Very satisfied

They showed up on schedule and did a thorough job for a reasonable price. Removed a stain that I didn't think was possible.

Brandon did an amazing job with our upholstery!!! He made my couch and loveseat look brand new. We are very grateful.

Service was terrible, they didn't properly explain the prices of their services. I would never use this company again!!! My upholstery is not fully clean at all!! If I could leave all-stars blank, I would!

Isaiah did an amazing job today. I’ve never seen my carpets so bright. There was a wine stain in one of the rooms and he treated it and actually got it up. Looks like new. I would definitely recommend We Clean Carpets to my friends and family!

Great service and very personable young man. He gave me options and wasn’t pushy with the add on services. He needs a raise. Hurry up before I hire him on my sales team.

Very professional and did a great job.

I was overcharged, I called and left several messages for the manager to return my phone call. It’s been over 2 weeks without any response.

Nice

Jordan was great and professional. Quick and efficient service. Would recommend 👍🏼

My couch had never been cleaned so a deep cleaning was needed! I was kept informed as to arrival time and cost. Although it hasn’t dried yet, I can tell that the couch is much much better. Tech was respectful and explained everything clearly. Put everything back before he left. Overall, it was a fantastic job and I highly recommend this company

Jordan was very professional and not only did a great job, but showed me how to maintain my carpeting until next time, I will definitely recommend him to anyone looking to have their carpeting cleaned. 👍🏻👍🏻👍🏻👍🏻

Great service.

My appt was 11 to 1, no show or called. I made 3 different calls until Isaiah called and said he was on the way. Finally at around 4:00 pm Isaiah showed up. He did a great job and

Isia

Very satisfied with the service.

This company WASTED MY TIME Called, scheduled appt, got a call stating they were 35 minutes away and they never showed. The part that upsets me is I had move furniture around that alone was a process. No one from the company has responded to my calls and emails about this. Gave 1 star because 0 was not an option

I’ve used We Clean Carpet for years when I had carpets now that I don’t have carpets. I still use them for my upholstery A+ rating.

Jordan is a magician! The company was a referral from a trusted colleague. We Clean (Jordan) was efficient, thorough, friendly, professional, timely... Highly recommend this service company! The pricing was reasonable and beat the competition by a wide margin.

The technician was on time, courteous and did a good job!

Great job. Juan was very courteous. He explained the process. Offered different options that would improve the outcome. My furniture looks brand new. Thank you Juan

Great job! Professional and courteous!

The service was great. He was very detailed about the service before starting. He cleaned several bad spots as well as my area rug.i will definitely use them again.

I had two apartments with stains that looked like they could not be removed. The units came out better than I hoped for. Will be using We clean carpet again. Thanks for the great job!

Isaiah was at our home and cleaned our carpet better than any other company has. He was professional and personable. I would recommend him to anyone.

The tec was very professional. The carpet got very clean after the cleaning. Very perfect work done! Good job.

Great the best I have seen with you guys

Great service, did a good job

Carpet took a little longer to dry than quoted, but overall very please with the outcome and customer service.

Professional, Fast, and my carpets look amazing!!

The tech was great. The service quick but my stains were not removed. I had hope they would lift but even though I paid double the quote. The stains remain. I wish I’d just got the standard cleaning.

DO NOT USE THIS COMPANY !!! THEY STOOD US UP WE SAT AND WAITED FOR THEM FOR 3 HOURS AND THEY NEVER SHOWED UP AND DIDN’T CARE NOT ONE BIT! They said because someone else cancelled a cleaning that was in our area the guy went home and just decided not to come to our standing appointment!!I WAS FURIOUS At The Unprofessionalism !OUR TIME IS VALUABLE AND FOR YOU NOT TO CARE IS DIABOLICAL! I WILL NEVER USE THEIR CARPET CLEANING SERVICE AGAIN !When I ask the manager or supervisor would he be willing to discount us for the inconvenience and lack of communication to add insult to injury I had just spoke with his cleaner at 3:00pm and he told me he was on his way after a cleaning only to never show up because he had a previous cancellation is unacceptable. So the manager was nasty and cocky and didn’t offer us anything for the inconvenience and unprofessionalism

I had a service window scheduled for 11am-1 pm. I made plans to work from home, which is out of the norm for my job. The day before the appt, I called and confirmed my appt time because I had never received a confirmation. The rep stated my technician would call 1 hour prior to arrival. The tech called at 11:18 and informed me he would arrive between 1:30-2:00 pm (outside the window). At 2:10, I called the company because no one had arrived, nor was I given a status update. At 2:50 a tech called and stated he was leaving the southside (about 40 minutes away) and he's enroute. His arrival time would have been roughly 3:30-3-45pm... totally unacceptable. The service windows at this company are just suggestions.