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GenuineTools.com

4.7

103 reviews

About

At GenuineTools.com, we are dedicated to supplying the highest quality equipment, tools, electronics to world-wide resellers and consumers. We obtain all of our stock from authorized distributors and we have spent decades building relationships that enable us to secure the best prices. Everything you get from us is brand new and ships in original, factory-sealed, retail packaging. Your purchase is protected by a 30-day money-back guarantee. With decades of experience, we pride ourselves on our commitment to innovation, reliability, and excellence. We really appreciate your business!

Contact

(425)-881-5000

1500 NW Bethany Blvd., STE 200, Beaverton, OR 97006

Business Hours

Sunday

Closed

Monday

11:00 AM - 07:00 PM

Tuesday

11:00 AM - 07:00 PM

Wednesday

11:00 AM - 07:00 PM

Thursday

11:00 AM - 07:00 PM

Friday

11:00 AM - 07:00 PM

Saturday

Closed

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Reviews (103)

C

Cliff

on TrueReview

07.17.2025

Great transaction, fast shipping happy with the way everything went! Will be back for more deals

Response from the owner

3 days ago

We appreciate your positive feedback, Cliff! It's great to know that you're satisfied with our service and we look forward to your return.

Q

Quatezia Hunt

on Trustpilot

07.16.2025

product arrived damaged. these tools are not new in the box.

R

Rodolfo Fajardo

on TrueReview

07.15.2025

Items arrived on time. excellent prices. Will recommend this seller.

Response from the owner

4 days ago

We appreciate your positive feedback, Rodolfo! We're glad to hear you found our prices and delivery time favorable. Thanks for recommending us!

W

william manell

on TrueReview

07.15.2025

Great price Fast service!!!!

Response from the owner

4 days ago

Thank you, William, for highlighting our quick service and competitive prices. Your fantastic review truly means a lot to us.

T

07.15.2025

These folks delivered exactly what they advertised, in a timely manner, for an excellent price. Milwaukee 2522-20 cut off saw. I'd use them in the future.

Bob Price

on Trustpilot

07.12.2025

Product at a good price. Fast shipment. Very pleased.

J

Joe

on TrueReview

07.11.2025

Was skeptical at first but turned out exactly as described. Ordered a new Milwaukee Fuel Oscillating tool and it was brand new. Would highly recommend as it was almost half the price of Home Depot. Definitely buying here again

Response from the owner

8 days ago

Thank you for your confidence in us, Joe! We're grateful that we could meet your expectations and are excited to serve you again in the future.

R

07.08.2025

I was pleased with clear and timely communication, generous resolution to an issue which appeared to be a manufacturer's defect and the best pricing. I will shop with Genuine Tools again!

J

07.08.2025

First the price was the best I could find and I looked everywhere. Next shipping was super fast as I ordered over a Holiday weekend and their team got my shipment out that Friday and it delivered Monday morning. I received a confirmation email with all the details and it shipped so quickly I didn’t need to track it. Overall a great price solid transaction and super fast shipping I’m sold. I’d definitely order from them again what more could you ask for. Thanks GenuineTools.com!!

D

Dennis Funaiole

on Trustpilot

07.07.2025

June 28th I ordered a combination impact driver and drill driver. My order was delivered today July 3rd only 5 days later. 1. The purchase price was an excellent value. 2. The shipping was fast. 3. I am very satisfied with Genuine Tools. 4. I will definitely purchase from this vendor again. 5. Thank you Genuine Tools!

Denise McBride Cable

on Facebook

07.07.2025

Ordered some Milwaukee batteries and they came super fast. I was skeptical if they were the real deal…and they did not disappoint ‼️

B

07.07.2025

I had been looking for Milwaukee tools but didn't want to spend too much. This site solved that problem.

F

Fernando Molina

on TrueReview

07.06.2025

Todo excelente thanks

Response from the owner

13 days ago

Thank you, Fernando! We're glad to hear everything was excellent.

Scott Mossman

on Trustpilot

07.04.2025

I was skeptical based on a couple reviews, however in both cases I assumed errors may have been by the customer. I may have assumed incorrectly, but I decided to try genuine tools out. My experience was just fine. I made a purchase and changed my mind within minutes of ordering and tried to cancel / change my order. I notified genuine tools right away and they said the item had already shipped. (They hadnt read my cancelation request until after the weekend) I returned it and received full credit. I ordered another item and then another and received both quickly with no problem. Im a satisfied customer. Prices were the best I could find online. Tools were actual Milwaukee brand. Delivery was prompt. My questions and concerns were answered promptly and professionally. I will buy again from genuine tools. For what its worth its become too easy to trash companies online. I understand how frustrating it can be to feel as if you've been had, but in this day and age too many folks expect more and more from companies... Sometimes too much.... No I do not work for genuine tools . Im just a customer that wants a fair price on name brand tools and prompt service. I got exactly that. Date of experience may be off a couple days.

Response from the owner

16 days ago

Scott, thank you for your generous review. It was a pleasure to help you with your order and we sincerely appreciate your business. If we can be of service to you in the future, it will be our honor to help.

C

Csaba Kiss

on Trustpilot

07.04.2025

Great prices and fast free shipping

T

07.03.2025

Great pricing and quick shipping. Very pleased

C

Curt

on TrueReview

07.03.2025

Great pricing and service. I will definitely buy from again

Response from the owner

16 days ago

We appreciate your positive feedback, Curt. We look forward to serving you again in the future!

J

Jimmy Ramirez

on TrueReview

07.03.2025

Great price and quick delivery

Response from the owner

16 days ago

Thank you, Jimmy, for your positive review. We appreciate your feedback about our pricing and delivery speed.

E

Ernest

on TrueReview

06.30.2025

Got tool in perfect shape. And a bit quicker than promised I believe.

Response from the owner

19 days ago

We appreciate your positive feedback, Ernest. We're happy to hear that you received your tool in perfect shape and ahead of schedule.

E

Ernest

on TrueReview

06.30.2025

Got tool in perfect shape. And a bit quicker than promised I believe.

Response from the owner

19 days ago

We're grateful to hear that your tool arrived swiftly and in great condition, Ernest. Thanks for your positive feedback!

E

Ernest

on TrueReview

06.30.2025

Got tool in perfect shape. And a bit quicker than promised I believe.

Response from the owner

19 days ago

Thank you, Ernest! We're so glad to hear that your tool arrived in perfect shape and even sooner than expected.

M

McCoy’s Unlimited LLC

on TrueReview

06.29.2025

Always a pleasure shopping with Genuine Tools. They always meet my expectations. Thank you 😊

Response from the owner

20 days ago

We deeply appreciate your continued support, McCoy’s Unlimited LLC. It's rewarding to hear that we consistently meet your expectations.

K

Kimberly

on TrueReview

06.28.2025

Thank you

Response from the owner

21 days ago

We're grateful for your 5-star rating, Kimberly. Thank you for taking the time to leave it.

Roy Shepard

on Facebook

06.27.2025

They have a decent quality of power & cordless tools and I received my order faster than I expected through SnailMail… good job guys ‼️

B

Blaine Pettes

on TrueReview

06.27.2025

Very satisfied and quick service

Response from the owner

22 days ago

We're incredibly grateful to hear that you found our service satisfactory and fast, Blaine. Thank you for your 5-star review.

R

Rodolfo

on TrueReview

06.27.2025

Tools quality is as expected (Milwaukee) Prices are very good. Not satisfied with shipping time. Took almost 2 weeks to receive tools. Will buy tools again from this vendor if I don't need them in a hurry.

Response from the owner

22 days ago

Thank you, Rodolfo, for acknowledging our product quality and pricing. We sincerely apologize for the shipping delay and are working to improve our delivery times.

R

Ryan h

on TrueReview

06.25.2025

The box was a little rough but the tool was great and so was the price

Response from the owner

24 days ago

Thank you, Ryan, for your feedback. We're glad to hear that the tool met your expectations and provided great value.

V

Vince

on TrueReview

06.25.2025

Excellent service and great price.

Response from the owner

25 days ago

Thanks, Vince! We're pleased to hear that you found our service excellent and our prices great.

L

Larry

on TrueReview

06.24.2025

Just got my sixth Milwaukee tool with this great company with the lowest prices I've seen! I picked up milwaukee m12 right angle impact wrench! I'm extremely satisfied with this company! These tools come all original packaging, brand new! Shipping is about 3 to 4 days, depending on where you live in the USA, If you see something you like you better grab it because it will see out fast! Sometimes they restock, this company is a real hidden gem...

Response from the owner

25 days ago

We're so grateful for your fantastic review, Larry! It's wonderful to know you continually choose us for your Milwaukee tools and appreciate our pricing, shipping, and service.

G

Gerald

on TrueReview

06.24.2025

Well pleased with your service would recommend your company again.

Response from the owner

25 days ago

We appreciate your recommendation, Gerald! It's great to know that you're pleased with our service.

M

Mike Wolfe

on TrueReview

06.24.2025

Great tools at the lowest price

Response from the owner

25 days ago

Thank you, Mike! We appreciate your recognition of our value pricing on great tools.

Lucky Dixon

on Trustpilot

06.24.2025

BUYER BEWARE. THEY WILL NOT SEND ME MY ITEM THAT I RETURNED ALL BECAUSE I MIXED THE ORDER NUMBERS UP. DO NOT BUY FROM HERE. THEY SENT ME AN OLD TRACKING NUMBER FROM ANOTHER CUSTOMERS ORDER AND SAID THEY DELIVERED MY RETURED ITEM TO ME. I DONT KNOW WHO ADDRESS THEY GAVE OUT. BUYER BEWARE. DO NOT SHOP HERE. ONCE YOU ASK FOR A REFUND THEY WILL TURN ON YOU. THEY WILL SAY THEY NEVER SOLD YOU THAT PRODUCT. THEY WILL LIE AND SAY YOURE TRYING TO RUN A SCAM ON A USED TOOL YOU WANTED TO TRY OUT. BUYER BEWARE. DO NOT SHOP HERE. THIS WEBSITE IS A SCAM AND DO NOT HONOR THEIR REFUND POLICY. 20% RESTOCKING FEE ON USED PRODUCTS. THEY WILL NOT HONOR IT. THEY LIED AND SAID MY SMALL RETURNED BOX INCLUDED A CHARGER AND A TOOL. SMH THESE PPL WILL LIE AND LIE AND SCAM. I PRAY WHEN THEY SEND MY TOOL (IF THEY SEND IT BACK) BACK ITS MESSED UP SO I CAN SUE THEM FOR DAMAGES. THEY DO NOT HONOR THEIR 5 YEAR WARRANTY. HOME DEPOT HAS NEVER HEARD OF THEM. DO NOT BUY YOUR WARRARNTY NOR REFUND WILL BE HONORED. THEY WILL SAY THEY CANT WARRANTY OUT USED PRODUCTS.

T

Tim

on TrueReview

06.23.2025

Item arrived in good condition, shipper could have been more gentle with the package.

Response from the owner

26 days ago

Thank you for your feedback, Tim. Your comment about the shipping experience is duly noted as we're always striving to improve.

C

Caitlin

on TrueReview

06.22.2025

BUYER BEWARE. THEY WILL NOT SEND ME MY ITEM THAT I RETURNED ALL BECAUSE I MIXED THE ORDER NUMBERS UP. DO NOT BUY FROM HERE. THEY SENT ME AN OLD TRACKING NUMBER FROM ANOTHER CUSTOMERS ORDER AND SAID THEY DELIVERED MY RETURED ITEM TO ME. I DONT KNOW WHO ADDRESS THEY GAVE OUT. BUYER BEWARE. DO NOT SHOP HERE. ONCE YOU ASK FOR A REFUND THEY WILL TURN ON YOU. THEY WILL SAY THEY NEVER SOLD YOU THAT PRODUCT. THEY WILL LIE AND SAY YOURE TRYING TO RUN A SCAM ON A USED TOOL YOU WANTED TO TRY OUT. BUYER BEWARE. DO NOT SHOP HERE. THIS WEBSITE IS A SCAM AND DO NOT HONOR THEIR REFUND POLICY. 20% RESTOCKING FEE ON USED PRODUCTS. THEY WILL NOT HONOR IT. THEY LIED AND SAID MY SMALL RETURNED BOX INCLUDED A CHARGER AND A TOOL. SMH THESE PPL WILL LIE AND LIE AND SCAM. I PRAY WHEN THEY SEND MY TOOL (IF THEY SEND IT BACK) BACK ITS MESSED UP SO I CAN SUE THEM FOR DAMAGES. THEY DO NO HONOR THEIR 5 YEAR WARRANTY. HOME DEPOT HAS NEVER HEARD OF THEM. DO NOT BUY YOUR WARRARNTY NOR REFUND WILL BE HONORED. THEY WILL SAY THEY CANT WARRANTY OUT USED PRODUCTS.

C

Caitlin

on TrueReview

06.22.2025

BUYER BEWARE. THEY WILL NOT SEND ME MY ITEM THAT I RETURNED ALL BECAUSE I MIXED THE ORDER NUMBERS UP. DO NOT BUY FROM HERE. THEY SENT ME AN OLD TRACKING NUMBER FROM ANOTHER CUSTOMERS ORDER AND SAID THEY DELIVERED MY RETURED ITEM TO ME. I DONT KNOW WHO ADDRESS THEY GAVE OUT. BUYER BEWARE. DO NOT SHOP HERE. ONCE YOU ASK FOR A REFUND THEY WILL TURN ON YOU. THEY WILL SAY THEY NEVER SOLD YOU THAT PRODUCT. THEY WILL LIE AND SAY YOURE TRYING TO RUN A SCAM ON A USED TOOL YOU WANTED TO TRY OUT. BUYER BEWARE. DO NOT SHOP HERE. THIS WEBSITE IS A SCAM AND DO NOT HONOR THEIR REFUND POLICY. 20% RESTOCKING FEE ON USED PRODUCTS. THEY WILL NOT HONOR IT. THEY LIED AND SAID MY SMALL RETURNED BOX INCLUDED A CHARGER AND A TOOL. SMH THESE PPL WILL LIE AND LIE AND SCAM. I PRAY WHEN THEY SEND MY TOOL (IF THEY SEND IT BACK) BACK ITS MESSED UP SO I CAN SUE THEM FOR DAMAGES. THEY DO NO HONOR THEIR 5 YEAR WARRANTY. HOME DEPOT HAS NEVER HEARD OF THEM. DO NOT BUY YOUR WARRARNTY NOR REFUND WILL BE HONORED. THEY WILL SAY THEY CANT WARRANTY OUT USED PRODUCTS.

Cait Dixon

on Trustpilot

06.21.2025

this company stole my sent back merchandise and refund money simply because i used the product for a week and didn’t like it. DO NOT SHOP HERE. THEY CHANGED THEIR RETURN POLICY ALL OVER ONE PERSON AND THATS ME. THEY STOLE MY MERCHANDISE AND MY REFUND MONEY. THEY LIED AND SAID I NEVER ORDERED FROM THEM. THEY NEVER SOLD THE ITEM. SO THEY KEPT MY ITEM AND MY MONEY. THE POLICE AND COURT SYSTEM WILL BE INVOLVED. THEY LIED AND SAID I HAD A CHARGER IN THE BOX. I RECORDED AND HAVE PROOF OF THE PACKAGE BEFORE IT WAS SENT BACK. THIS COMPANY IS FULL OF LIES AND WILL STEAL FROM YOU. THEY TRIED TO CHARGE BOTH MY FIANCÉ AND I DEBIT CARD LAST NIGHT FOR 249$ DOLLARS WE HAD TO CALL OUR BANKS FOR NEW CARDS. THIS COMPANY WILL STEAL FROM YOU. BUYER BEWARE. THEY LAUGHED ON THE PHONE AND HUNGED UP IN MY FACE WHEN I ASKED FOR MY MERCHANDISE BACK OR A REFUND. THIS COMPANY WILL STEAL FROM YOU AND TRY TO CHARGE YOUR CARD WHILE YOURE ASLEEP FOR MAKING A BAD REAL REVIEW ON THIS COMPANY.

T

Tinh Nguyen

on TrueReview

06.20.2025

I recently bought a Milwaukee M12 FUEL 2 Tool Combo Kit 3497-22 from Genuine Tools at a great price and received excellent service. I’m very satisfied and highly recommend Genuine Tools.

Response from the owner

29 days ago

We appreciate your positive feedback, Tinh. It's great to hear that you're satisfied with your Milwaukee M12 FUEL 2 Tool Combo Kit and our service!

C

caitlin

on TrueReview

06.20.2025

i recently bought a milwaukee product from this company. they assured a refund even on the site new or used (20% restocking fee). i sent the product back now they’re saying its an old product they never sold and i sent a charger with the box. this website is a scam. they stole my money and package. i will be disputing with my bank and reporting this company with the BBB. BUYER BEWARE. THEY WILL SEND YOU A PRODUCT WHEN YOU ASK FOR A REFUND THEY WILL NOT ACKNOWLEDGE THE PRODUCT THEY SOLD YOU.

S

06.20.2025

Great price on a genuine Milwaukee product with super fast shipping!!! This was my first time placing an order with Genuine Tools and I’ll definitely be placing another order soon!

R

Rodolfo Fajardo

on TrueReview

06.18.2025

I'm not really impressed with your shipping system. Ordered 2 tools from Genuine Parts on 6/13/25 One has an estimated delivery date on 6/21/25. The other one has not even an estimated delivery time! I ordered 2 tools from eBay on 6/16/25. One arrived today 6/18 the other is scheduled for delivery tomorrow. Both are FREE shipping!! No coupons no codes. I order a tool from Home Depot last night 6/17. Is schedule for delivery tomorrow 6/19. Is also FREE shipping. That is good customer service.! The only incentive I have to order again from G. Tools, is your price. Thank you.

L

Larry

on TrueReview

06.17.2025

I've orderd about 5 Awsome Milwaukie tools with this fantastic company at unheard of discounts! Shipping is fast and its usually UPS that shows up! I highly recommend this company!!!

Response from the owner

about 1 month ago

Thanks for the amazing feedback, Larry! We're glad you're enjoying our Milwaukee tools and speedy delivery.

J

Jerry Piper

on TrueReview

06.17.2025

Fast ship cheeps price

Response from the owner

about 1 month ago

Thank you, Jerry, for the top score! We're glad you appreciated our fast shipping and affordable pricing.

H

Henry Wang

on TrueReview

06.15.2025

Brand name with Great price

Response from the owner

about 1 month ago

Thank you, Henry, for your positive feedback. We're glad to be able to offer excellent value with our brand.

G

Gary

on TrueReview

06.15.2025

Got another Milwaukee tool... great value and fast shipping

Response from the owner

about 1 month ago

We're glad to hear that you found value in our Milwaukee tool, Gary. Your acknowledgment of our fast shipping is greatly appreciated!

G

Gary

on TrueReview

06.15.2025

Got another Milwaukee tool... great value and fast shipping

Response from the owner

about 1 month ago

Thank you, Gary, for acknowledging the value of our products and our speedy shipping service. Your positive feedback motivates us to maintain our high standards.

M

Michael P

on Trustpilot

06.14.2025

Product was as discribed. The price was great. The shipping was quick.

M

Mohammad

on TrueReview

06.08.2025

The process was seamless and received a brand new in box milwaukee 3670 for an incredible deal. Shipping was fast. I had a question with their customer support, and they were very responsive and answered my questions prior to purchasing the product. Very happy with the process!

Response from the owner

about 1 month ago

We're so glad to hear your purchase process was smooth, Mohammad! Thank you for acknowledging our customer support team, we strive to ensure all your questions are answered.

J

Jeff

on TrueReview

06.07.2025

First time I ordered from GenuineTools and the experience was fine. The shipping was prompt. Price of the Milwaukee battery was excellent. Going in, I had had some concerns about the quality of the battery on whether it was genuine/new. It was worth taking a chance. The battery is new and as advertised. I charged it and put it to use... no problems.

Response from the owner

about 1 month ago

Thank you Jeff, for giving us a shot and sharing your first-time experience. We're glad to hear that our product and service met your expectations.

G

Gary

on TrueReview

06.07.2025

I was initially skeptical about the value of these tools, but I’m genuinely impressed. They turned out to be authentic and offer excellent value for the price. Highly recommended

Response from the owner

about 1 month ago

Thank you for your kind words, Gary. We are glad that our tools exceeded your expectations and gave you excellent value.

D

06.04.2025

Good prices and fast processing

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