DO NOT USE. The technicians are nice, but their machines are old and dirty and they left a mess the first time they came to clean the carpets, leaving dirt all over my carpet and apartment, and then when they came back, the carpets stayed wet for three and a half days. When trying to resolve this I was told “that’s impossible” even though my carpets were still evidently wet from the cleaning and had developed a mildew smell from being saturated for so long. They then said they would be out before 9am this morning to take a look, which they never showed up for. Their dispatcher said they had me scheduled for 3pm this afternoon, while the manager said yes I was scheduled for 9am, however they got stuck in traffic and weren’t going to make it, so they never came. Each time i attempted to resolve this issue I was talked over, told to “be more respectful to men” and spoken to in a completely unprofessional manner. Do not use this company. The only person I had a pleasant interaction with was the woman who scheduled my original service, and Kyle who came to fix the spots from the first clean. - I’m sure they will respond back to this review with excuses, try to say I have a leak in my apartment, even though that is not the case, or tell you I was unkind to them on the phone. I was absolutely unkind to them after they repeatedly spoke to me inappropriately and unprofessionally. Spend your money elsewhere. Also: take a look at other reviews. I am clearly not the only customer who has had a negative experience with this company. So disappointing

The carpet cleaning technician was very informative

Cleaned my 2 bedrooms and living area but cost more than what was said on the phone. Otherwise the guy was very nice and cool. He explained but I wish this was said during the first initial phone call with the rep

Service was terrible and Manager won't return call

I’ve used this service many times, always a great experience.

I was quoted 89.00 the price exceeded by 162.00 and the extra products didnot clean as well.

We clean carpet gets a double thumbs up for me they will professional they clean my carpet to my specifications left happy with it and these did a great overall job

The the technician was very good at the work has done a great job at my place

Why is 0 stars not an option? Came out to service our stairwell in a multi unit we rent out. Showed up and the cost was $429.00. We were fine with it because we wanted it done. This building is 4 stories remind you. The member came back after 25 minutes say he was completed. Areas looked dry and not touched. He gave false statements on how carpet dries. We made him redo the carpet a 2nd time and still don't have a great product. Would not hire or recommend this company to individuals. The pricing they provide is a bait and switch, and even when you pay the higher amount you still feel like you got an incomplete product.

Excellent carpet cleaning service! Jason was very nice, professional, and knowledgeable. He took the time to thoroughly explain the pricing and service options, which I really appreciated. The cleaning results were excellent, and the service was fast with same-day availability. Highly recommend!

Awsome job and service

Jason was Awesome. This man saved my couch!

I'm a returning customer.. Kyle did an awesome job 👍🏾👍🏾👍🏾!! My carpet looks new and smells new too!! I've already referred my family and friends to this company.

I got a quote for $89.50 to clean our sofa. They show up and tell me it’s $380.00! I said what for? The gentleman says “well that’s for deep cleaning and sanitizing”. I said I don’t want to sanitize. He said OK, that’ll be $280. I said how did we go from $89.50 to $280? He says $89.50 is for one sweep over the couch, which will not clean your couch instead I would need to go over it several times. I claim BS! So from there, he and my husband verbally duking it out, he was able, once again to offer $89.50? Hmmmm? He started the process and my husband asked him to stop and leave because he wasn’t doing anything with results. Of course, he still demanded full payment! Steer away from anything that looks to be too good because it definitely is! Never AGAIN!

The carpet cleaner was very through and did an amazing job

Nice tech. Good service, however he left my floors very wet. I recommend bringing a mop to mop the access water.

This was the 2nd time I used We Clean Caroet and Upholstery. The technician, Kyle, was professional, explained the services and executed them accordingly. I was very pleased with the outcome. My area rug and bedroom carpet look great! I will definitely use them again. Thanks, Kyle, for the wonderful service!

Great guy and he did a beautiful job!

They never disappoint! I had deep cleaning, sanitation and restoration cleaning. They also have very reasonable prices.

Nice !

Good fast service got it done and looks good. Only issue was just getting them there on the appointment time.

What went wrong is that we paid for professional carpet and upholstery cleaning, and the service did not match what was represented. The work was completed in less than an hour, the rug did not appear to be cleaned, unnecessary additional service was pushed, and we were left dealing with new problems afterward, including a sink issue. On top of that, we have had to spend our own time trying to address the fallout and dispute a service that should have been completed properly the first time. At this point, the issue is not just dissatisfaction. It is that the service provided did not match what was advertised, did not justify the amount charged, and created additional inconvenience and concern in our home.

Omg my son carpet looks like it did when he first moved in, thank you guys so much.

Very professional and detailed oriented Did a great job with our Carpet and we would recommend to anyone.

Great on-time service, very reasonable prices and our tech was very friendly and knowledgeable!!! Our carpet looks brand new!!! Highly recommend!!!

Always reliable good service it’s everything to me always do an amazing job would refer to friends and family

Jason was great! He deep cleaned both my carpet and couch and got out deep pet stains. He was very kind and highly recommend!

Jason is the best!! Fantastic work and very friendly and professional!

Got my carpet cleaned and it looks a 100% better.

Great service, technician was cute. They were very accommodating when i needed to switch my time last minute. Carpet/rugs look brand new.

I have enjoyed the professional service that "We Clean" has provided me over the past 8 years. Get customer service and always on time I appreciate you guys., thank you.

Did an excellent evaluation of what I needed done. Did the job in a comprehensive way.

He was very professional . He answered all Our question and explained everything to us .

My technician Jason was awesome. He did a wonderful job. My rug looks and smells awesome. I would recommend this company if you need your carpet cleaned.

Kyle was very polite and did a great job on my carpet

I needed allergens and cat dander removed from my carpet and living room furniture and the operator did just that. However, my bill turned out to be slightly higher than I expected it to be. Nonetheless, I am pleased with the service.

DO NOT HiRE THEM. SUPER RUDE CLEANER. Too much hidden charges that were not explained clearly to me more than double of what was quoted. Then weird room counting by cleaner who had come. The cleaner parked his van in 2 parking spots to get this equipment down and when questioned he was arguing that this is how he works.

The cleaner, Mr. Kyle, performed a great job, he steamed cleaned my livingrm, 3 bedrms, & a similar hallway. Mr. Kyle was respectful, curious, and answered all my questions. While he was here my neighbors were calling & texting asking me to give them feedback on the great job your company did. Thank you so much for your business. Plus the rooms smell so good! Sincerely, Ms. Gun

Great job. Docked 1 star as the rep over the phone did not accurately price me based on the description I provided of my modular couch + ottoman. Ended up being more, otherwise, the tech was friendly and did a good job. I appreciated that he cleaned up the water from the floor after. I would use this service in the future.

Great service and the guy Benjamin was awesome

The technician was very professional and explained the process well. I'm totally satisfied with the carpet cleaning service. Yes, I would recommend!!

I was very pleased with the outcome of all the cleaning that was done today and Ben was awesome!!!!! I would recommend asking for Ben because he was very detailed, and did a great job

The service was great. The technician was informed and on time. I will recommend this service to family and friends.

Kyle did an amazing job. We had some real bad stains and he did a great job of making them go away. I recommend their services to anyone. Thanks!

I was very pleased with Kyle's work he done a wonderful job

Worker did a great job and was a good communicator explaining what he did and why he did things that way. I would use them again.

Great job smells fantastic

Love the service and very professional.

My technician was incredibly helpful and extremely kind. He assisted me in moving all of my items out of the room so my carpet could be properly sanitized and cleaned. Due to a water main break in my apartment building, both the first and second floors experienced flooding. I’m very pleased with how everything turned out and would absolutely recommend this company to my family and friends. Thank you all for allowing me to enjoy my space again!

Great Sevice they always do an excellent job I’ve been using them for over 5 years

I called we clean carpets this morning. It was a bit of an emergency. My elderly dog had made a huge mess of a brand new carpeting. They had someone at my house in an hour. He ioffered a few additional treatments to make sure the job was done correctly. They did an amazing job and the Carpet looked good as New. I highly recommend them.

I did not appreciate : that the agreed to price online and having to pay double to get it done game

This business has been a disaster to work with. Right before the holidays I decided to clean my Whisper Shag rug. 1st guy was supposedly to do works and stain guard lastly. An hour or so after he, Benjamin leaves I see yellow spots showing up threw the long fibers. I called to let them know going how do I treat this now. They send another tech to look at it, he completely agreed the carpet was indeed still dirty and I even was going threw the fabrics and was finding pieces of random stuff in them, for all I know it could have been pizza crumbs! Regardless. After that tech finishes he and I are looking over the water and the rug, he again agrees that he has no clue what the first guy did because it doesn't look like it was ever cleaned. So I called a asked for my over 200.00 back. They refused!!! I called and reported this. Jon the service manager actually has this Benjamin call me and he's try to argue with me it's clean. I tell him it is still dirty. I am still waiting for 3rd cleaning because this shag carpet has not received the cleaning that is required for the beautiful fabric. I don't know what's wrong with this business, bunch of guys ripping people off with their crappy carpet cleaning services. I have had my carpet covered to preserve their carpet job with nothing else ever touching it for several weeks now because the 3rd guy never showed up for the 3rd appointment that I made with Benjamin to send someone back out. This guy is argumentative telling me I won't give you your money back, our service isn't a guarantee, you read the contract(neverdid)... arguing it is clean, when it even still feels dirty upon touching the long whisper fabric. This is very unfortunate when I just want a clean carpet! Just 1, glad I didn't allow for more!!

Don't waste your time or money. They use your water and your electricity and try to upsell you. Missing dirty spots. Never again....

Jason was really great, he explained everything & gave me suggestions on how to keep it clean. Very professional and speedy

Professional and thoughtful. I had some spots on the carpet that he removed for an additional cost. It was worth it Oh, he was on time too!

The carpet cleaning tech was very good but the pricing was not as expected...I had no idea until he arrived that it would be an extra $100 and up to$400 to sanitize. I had one spot in the family room that needed sanitizer which cost the extra 100. Price transparency is important before the tech arrives... This would have been a 5 otherwise

Attendant dis great job cleaning my carpet especially the stairs.

The tech did a great job very professional

Called to schedule an appointment; did not expect the appointment to take place the same day. Kyle did an exceptional job. The company’s customer service is “A” rated.

We Clean Carpets did an excellent job cleaning two rooms of carpet, my stairway and landing. They were professional and made sure I was satisfied with their work before they completed the job. I am very happy with their work!

Terrible! Don't waste your time or money! The cleaning is as basic as they come. I could have done a better job with my little green machine from Bissell. The price is to get them in the door. The they start with the add-ons! Do you want deep clean, sanitize, stain removal, etc ....I guess you get what you pay for! The guy was nice at least. Lol

Kyle showed up well before my arrival window and got right to work. Extremely happy with his level of professionalism and the service he provided. My rug has been restored!! Thanks, Kyle!

Thanks for to Ben fora great job! He was on time, nice and professional and did a super job!

Despite a drastic change in price, the cleaning technician and overall service was good!

I was Very pleased with the service.The technician Benn was very thorough

Your guy was great

We clean carpets did an amazing job. They were prompt, clear with what my expectation should be and were very helpful. They did four rugs in about an hour time and they’re almost dry to the touch. I highly recommend them.

Ben was great, interpersonal and offered a lot of household tips!!! Carpet looks great

They did a great job. This is the second time I have used them. Prices are reasonable.

Well the carpets were so saturated with water when tech left that you couldn’t tell if they where even cleaned in most areas until it was dry 36 hours later, and that dam machine that they supposedly designed and made sucked left dirty water all over my wood floor and sprayed all over the new kitchen cabinets. That was the worst experience I. Carpet cleaning ever and the tech tracked the sloppy water everywhere he worked!!!!!! Took picture and videos of there shit ass equipment and sloppy ass tech!!!!

WCC got service tech Andrew out the same day I called. He worked on a (very yellow) pet stain on a light carpet, but the stain was a week old and could not be entirely removed. Still, he worked away at it for half an hour and it looks SO MUCH better than it did. I'm satisfied. Andrew was friendly, upbeat, and professional. He definitely knew what he was doing, but was rather irked the stain couldn't be entirely removed!

Tech did a good job, but was disappointed that he didn’t have plastic booties for his shoes, so every time he went in and out, he was tracking dirt back on my carpet and his portable equipment dripped water on my kitchen and dining room floors.

Ben did a phenomenal job cleaning our white sectional. It looks as good as new! He was quick, efficient, and provided great communication and service. I look forward to having the couch cleaned once a year to maintain the longevity of the sectional with pets.

Great guys great explanation and will definitely request Robert and Rolando

Excellent customer service, price and speed! Associate Kyle was professional and super efficient.

Technician called beforehand and arrived 15 minutes early. Professional service. The furniture looks new after the deep cleaning.