I’m beyond grateful for the life saving urgent care I received for my cat Duncan! Shout out to Dr. Kathryn Rhue DVM in Critical Care - I’m indebted to you for life! Amanda, Dr . Wilkins, and so many more that I don’t have the names of, you are real hero’s and your work doesn’t go unnoticed. This place will always be my first intervention in any pet emergency. The team of specialty vets I encountered are exceptional and incredibly thorough in addition to the supportive care team. Even the front desk was kind and efficient with granting access to emergency care Duncan required in the moment.

We have been in excellent and compassionate hands from all the members of Morty’s oncology team. We couldn’t be more grateful after an unexpected diagnosis of lymphoma. We were presented with all options of treatment and time to take it all in before making a decision. Morty is doing well after his first treatment and we plan on taking a bucket list trip with him over the next week. Thank you so much for your kind expertise, Dr. Novosad and team! Sincerely, Morty’s mom

Unethical and rude staff . Dr. vasquez spoke to us as we are bad pet parents because we could not afford $2600 estimate that was given to us . Took our dog to blue pearl instead. Do not use this place

Do not allow your pet to receive surgery through the Emergency clinic at SLVS (although through the regular surgery department is fine, wait and don’t let the emergency vets operate on your pet). My sweet dog died immediately when the emergency vet and tech gave anesthesia. The amount of propofol given was different in 3 different documents provided by the vet and tech who were involved. Chat GPT says any of those 3 doses in addition to the other drugs they gave would have severely overdosed my dog. Chat said particularly the first dose written by the tech that we saw before they changed the amounts on subsequent docs. My dog wasn’t very old and by their own admission she wasn’t very ill and could have waited. I have just been so sick that I trusted this woman vet and woman tech who told me they had doubts about the regular surgery team and they themselves had to rescusitate for the regular team. Clearly they were just selling and I believed it. I wish I had used the regular surgery team and should have waited for them, or gone to my own vet. They were selling and I fell for it costing my sweet baby’s life. Don’t be fooled by confident talk by the emergency room vets. It’s just talk! I regret so deeply that I was gullible. They are not surgeons. They are plain vets.

We took Raven in to the Sugarland Vet Specialist 24hr🐾🏥ER for vomiting 🤮 (thinking we would come back with nausea meds), & came home w/no dog! Always trust your instincts when you think your pet is sick! It turns out my baby was VERY sick! & it sounds like she has been for a bit. I chalked it up to us being out of town, she’s tired, allergies, it’s in my head. Apparently she has Pancreatitis and a very good chance of having Cushing disease (this is still un-confirmed pending tests but it’s looking like it). This is our first time coming here, and trust me I am Very particular when it comes to my kids. They have been very nice. Explained everything, gave an estimate (which whatever I just want my baby better- but I get it can be difficult financially). I even changed my mind about not doing X-rays, and they were fine with that, which turned out good because they needed an ultrasound instead. Once it was determined she was going to get admitted, I had A Lot of questions & they happily showed me where she would be (in the ICU☹️). They said we could visit- but I don’t want to traumatize my baby by coming & leaving her again. The Vet(day/night shift both) & techs have maintained communication via phone, and I have also called a few times. I can say so far I am very impressed with the professionalism, cleanliness, KINDNESS/CARE that I have seen.

This place is unethical they misdiagnosed my dog and she had a surgery that was not needed and she died from complications from the surgery. This place over priced. And the vets are incompetent. I would never recommend this place to anyone.

I was at SLVS this past Saturday with my baby and was absolutely terrified, but I was met with some of the kindest people. Johnah at the front desk was so sweet and personable, she even recommended a place for me to eat so I could try to calm my nerves while my baby was being treated. That small gesture meant so much. The care we received was absolutely worth both the price and the wait. Dr. Panelli and the technicians were wonderful, compassionate, and took great care of my baby. I’m so grateful for the entire team.

It really so expensive for my puppy Penelope we can’t afford like $5k OMFG

They are very helpful

I truly don’t have the words to explain just how spectacular the team is here. My dog, Poppy, thought it would be a good idea to eat one of my mother’s prescription NSAIDs, which was like 15x the dosage for a dog her size. We took her to the ER and the wait to be seen was less than 10 minutes. Dr. Anderson was great explaining everything and collaborating with the ASPCA poison control on a treatment plan. My girl need to be hospitalized for the next 4 days and we were assigned to Dr. Rhue and Amanda (LVT) with the critical care team. They took such great care of my girl, kept me informed with texts and phone calls throughout the day everyday, and supporting me in every way possible during such a difficult time. They worked with me and my financial restraints to make sure Poppy still got the greatest top of the line care. I could go on and on. I am forever grateful to Dr. Rhue, Amanda, and everyone at Sugar Land Veterinary Specialists & ER!

We took our dog for a neurological appointment. Dr Emily DuPont was wonderful! She was so kind, and understanding. She listened to our concerns and gave us a solution. The nurses are also wonderful! Don’t base your opinion on other people’s reviews, but go give them a chance instead because they are amazing. 👏🏻

We have had several dogs there for special exams or surgeries, and the doctors were always passionate and knowledgeable.Today we waited for 30 mins with no one else in the lobby except us, and many exam rooms were empty, but we finally were greeted by a very rude assistant Rachel, and she purposely made things difficult for us. She made us feel very unwelcome. Rachel clearly showed not ready to treat patient by creating a good first impression for the hospital. Although Dr. Rosenthal was still excellent for our visit, I doubt if we’re going to drive all the way to Sugarland next time.

Do not, and I repeat DO NOT take your pet here!!! I never write reviews, but there was no way that I wasn’t going to warn people about this place. My precious little Shorkie dog who just turned one, was attacked at a park by much larger dog on Thursday, 3/12/26. This so-called animal hospital left me in a room for five hours and first told me it would be $1500 and I said I needed to go home and I could get $1000 right away. I drove 20 minutes home and came back and then the nose ring person came in the room and told me it was going to be almost $3000. They almost killed my dog!!!! The time wasted in that place set her back and all they did was wrap her and send me home with three doses of painkillers and told me that I needed to go somewhere immediately the next day and have her stitched up. This other dog ripped her open from one side of her stomach to the other, and it is truly a miracle that she is alive. It’s a miracle because of the place that I found the next day that wasn’t on one of the lists they gave me. The people that work at this place from the front desk to the doctor to the person with a nose ring were cold and heartless!!!!! The place is nothing but a money pit. They have zero compassion for your animals, and I mean ZERO!!!! They have absolutely no business working around or near animals. In fact, they have no business being around people, especially people who are suffering emotionally and filled with fear and worry for their precious animals. Please save your self time, money and possibly your pet’s life and go anywhere but there!!!! They charged me over $400 to wrap her and sent me home after five hours. The new place I found the next day was horrified how this FAKE animal hospital treated me and couldn’t believe how much money they charged me for doing absolutely nothing! I WANT MY MONEY BACK!!! This place, and these people, are frauds!!!! RUN!!

Best veterinary clinic I've had the pleasure of going to.

We are beyond grateful for this vet office and the incredible team that helped save our dog after he was hit by a car. From the moment we arrived, they acted quickly and calmly, giving him the urgent care he needed while keeping us informed every step of the way. They treated him with so much compassion and took the time to sit with us, explain our options, and make sure we focused on the treatments that were truly necessary while respecting our budget. We never felt pressured — only supported. Their skill, kindness, and professionalism made one of the scariest moments of our lives manageable. We will never forget what they did for our family. 🐾💙

They really care. Unfortunately, our dog didn't make it by the time we arrived to this Vet ER but the care and consideration of all the staff we dealt with was above and beyond. They were patient and understanding and well trained and professional. Even with all my tears and emotions I saw the quality, care and consideration. Yes, in general emergency care is / can be expensive (for humans or pets), but if in an emergency for our other dogs, I'd trust them 100%. Thank you to all the staff we dealt with 🙏🏻

(Translated by Google) Dr. Vásquez is the best; he has a lot of empathy and dedication for the kittens. (Original) El Dr Vásquez es el mejor mucha empatía y dedicación para los gatitos

(Translated by Google) Dr. Vasquez has always been the only one who took the time to save my cat (Blue) and has dedicated himself to continuing to search for answers to help him have a good quality of life so that he can continue living with us. We are very grateful to him! (Original) Dr Vasquez siempre ha sido el único que se tomó el tiempo de salvar a mi gato (Blue) y se a dedicado a seguir buscando respuestas para ayudarlo a tener una vida de calidad para que siga consotros, estamos muy agradecidos con El!

We were referred to the oncology department for our baby Sophie after she was diagnosed with lymphoma. Every step of this journey has been smooth and informative. Dr. Novosad is friendly, knowledgeable and overall a great provider for our dog during this time of uncertainty. Tanya at the front desk has a great attitude, very professional. Christina also is an outstanding medical provider. We came here with high expectations from the great recommendation our vet provided. They have lived up to that 100%. I highly recommend the oncology department here!

HORRIBLE SERVICE!! Please do not bring your pets here! I came in just LAST NIGHT with my dog he was bleeding from his rear end and throwing up and before they even wanted to care for him all they were concerned about was the amount of money we would spend. We got there around 9 and did get put in a room pretty quickly, we spoke to the vet and discussed the situation my dog was in. As I said all they cared about was the money we would spend. She wrote down a couple of things and left. My dog was bleeding more and more so we asked for assistance. She took him to check his temperature, his breathing etc. She brought him back and again asked what we would spend. I agreed with the doctor seeing him for about $196, we went almost a WHOLE HOUR sitting in the room with not one check up on him. During that hour he bled out even more and was becoming more weak. I asked for assistance once again and for some water for my dog. She left after bringing the water, he started foaming from the mouth so ofc I ask for assistance. Mind you I had to practically bang on the door to get someone’s attention! She came in and took him, no communication as to what they were going to do with him. Later the doctor came in, once again the biggest concern how much would we be willing to pay. She said she’d bring out an estimate that took almost 40 minutes to bring back out to us. I had already said yes to the consultation and they had yet to go through with that. They had my dog for nearly two hours in the back with not one update for me. Another woman came in to give an estimate for everything they wanted to run on him, totaling to about 3k. Once I declined she offered to bring another estimate with what I wanted to get done to my dog. Again another hour of having not one update on my dog. I had to ask the lady at the front desk to please give me an update. That second estimate didn’t come until about an hour. When I asked for an update all they were doing with my dog was having him sit there with NO CARE. I asked for the work to be done so we could leave. It was about 2 am and that point. HOURS AND HOURS WITH NO COMMUNICATION!!! My dog now passed about 2 hours ago. I would never recommend this place to anyone who truly cares for their pets.

It has taken me a month to find the words to describe my feelings about my sweet Enzo’s passing. The loss has been profound, and putting my emotions into words has been a difficult journey. I would like to extend my heartfelt thanks to the Oncology staff at Sugarland Veterinary Clinic. Dr. Novosad, Christina, Celeste, and Irene, your incredible support and veterinary care meant everything to both Enzo and me during this challenging time. I have never experienced another clinic where my pets enjoyed being there. I would wholeheartedly recommend Sugarland Veterinary Clinic to anyone. Their honesty, love, and unwavering support helped me care for my sweet Enzo right up until his final days. I am deeply grateful for everything you did for us.

I am sharing these details in hopes of helping this clinic out. I doubt that I will return to this clinic because multiple interactions in this six-hour visit gave me significant pause. That said, I do think the first group of people whose shift ended around 7pm (the vet tech, the counter person, and the doctor) were doing their best to provide good care for my pet and good customer service in general, but there was a stark difference when it came to people who work the shift directly after that. Pros: the first counter person and vet tech were very friendly and accommodating. The doctor seemed a bit tired, and she misunderstood some things about the details of my cat's records, but when I clarified the situation, she was open to that, and she was transparent about pricing. Cons: I was encouraged to leave for a couple hours (I had come at about 5, and they needed to run some tests, and they told me at 6pm that they would call me in a couple hours). I did receive a phone call around 8pm that they had done blood work, which came out fine, but my cat was uncooperative so they did not do a urine test. They could do a urine test if I asked for my cat to be sedated. I decided not to sedate my cat. I made an appointment for my cat to go to his original, non-emergency vet the following day for possible x-rays, something both the first doctor and the vet tech encouraged me to do. I am also a teacher whose work day begins at 7am, so I often get up at 4 am. For the time being, my cat was stable. I told the night person that I was there to pick up my cat. At about 8:30, she told me that the doctor would be with me shortly. A few minutes later, she clarified that I did not want the cat to be sedated for the urine test, and I verified that I did not. Then, I waited and waited. I heard multiple people getting their animals discharged to them. Then, at around 10pm, I told the night counter person that I was going to the restroom and said I felt like I was waiting quite a while. At one point after I left the restroom, I asked if she knew when I would get my cat back bc it was going on 10:15pm, and the doctor still had not talked to me. She said the doctor had a euthanasia appointment, which happened in the room right next to me. This meant I could hear their whole ordeal including the family crying. Keep in mind, none of the other 5+ rooms for clients to wait were occupied. I have empathy for the family who lost their pet, but why was I unnecessarily exposed to that? Around 10:40pm, I explained to the night counter person,who was rude with literal eye rolls and sighs when I asked about getting my cat and also getting some water (the day counter person actually offered me free bottled water earlier when she saw me get a drink at the vending machine, and I explained this to the night person), that I would be fine with a vet tech releasing my cat to me, but this was SIX hours after we first came in, so I did not understand why I was STILL waiting. By 11pm, the vet tech came in, had me sign some paperwork, and called my cat "very aggressive." My cat had a strange reaction to the first doctor. When she came to see me after taking his vitals, he shrunk low in his carrier--something I have not seen him do with anyone else ever. The vet he had seen 4 days before had called him "sweet" and a "great patient." When I took him to the vet the following day at the Houston Cat Hospital, I relayed what the night vet tech said and explained that in 4 years, I had not seen him act aggressively with any person. The vets at the cat hospital said that they did not see him as aggressive and that he had responded very well when they did his x-rays. All in all, I just think something was off at this clinic, especially when it comes to the night staff. I know they had a lot to deal with, but the customer service could have been much more mindful and positive when I returned.

Very dissapointed in this place to say the least and will not be returning. We brought our two year old dog in due to suspicion of kennel cough (shortness of breath, hacking, lethargy). We waited over an hour to be seen. Upon being seen by the female overnight vet onstaff, she met with us for about 10 min just to tell us there is nothing they can do beyond x-rays. We spent two hours and paid $200 just to be sent home, kept up all night by a sick dog, and back to a vet the next morning who actually took care of the issue. And yes, our dog did infact have a respratory infection and was treated properly. We will not be back.

I was referred by my vet for a transfusion because my corgi was severely anemic. My vet was not able to diagnose exactly what was wrong with her because she had blood in her abdomen and they couldn't see her organs clearly. I was just distraught when I arrived at Veterinary Specialists. The staff was Wonderful, They took her immediately to do tests because my vet had not sent any records of the 1,200.00 worth of tests my sweet Chica had just endured. I was not upset about the bill I had paid, it was the way I was treated by my let's staff. The vet didn't come to report what the results were afterward. They sent in an assistant who did his best to explain that I had to take Chica for a transfusion. I asked to speak to the vet but was told she was too upset. The guilt i felt was overwhelming, but Chica was more important. Veterinary Specialists examined Chica and an assistant came in to see if I was going to be able to pay for treatment. I said that I didn't really know what was wrong. Dr. Rhue came in and explained what she found during the exam. She asked if Chica had seen a vet in the prior two years and I explained that my regular vet had retired 2 years prior and sold his practice. I had taken Chica for shots to my younger daughter's vet and wasn't really happy. I had sold my house and moved so when Chica became sick I took her to my birds vet. ABC Animal and Pet. She was so understanding and when she explained that Chica had been bleeding into her abdomen for months. She took fluid from her abdomen and they blood level was 18%. I asked how much treatment would be and what the survival chances were. She was very honest and I realized I didn't have the funds and more importantly I didn't want Chica to suffer any more than she already experienced. I couldn't stop crying, feeling guilty that I didn't see how sick Chica was. She was so kind and suggested I take her home stop and get burgers and share them with my senior dog and Chica and I can have some quality time. She gave me some medicine to stop the bleeding. She told me if she had trouble breathing to bring her back immediately. I did just that and we had 4 hours of time that made the whole situation bearable. She did start breathing heavily and I took her back and the staff was Wonderful. Putting her down was horrible but I am So grateful for your establishment. Keep up the Wonderful job. I received a sympathy card from everyone who treated Chica that I will keep forever! ..I will send photos of my Chica to post with this review. Thank you so much!

Had to visit the ER with a sick cat that was experiencing side effects from taking Convenia (long lasting antibiotic). Her symptoms (vomiting, stomach pain, bloody stool, and weeping eyes) started withing 24 hours of taking the drug and matched the toxicology information listed by the drug manufacturer exactly. The doctor refused to even consider that our kitty could be having a negative reaction and instead wanted to perform unnecessary, expensive tests, including blood work, on our already sick kitty. This drug has only been FDA approved for 6 months (Jun 2025) so there is no way anyone could have much experience with it, yet the vet insisted she had. Her tests and proposed IV drip would have come out at $1000, so we opted for subcutaneous fluid instead for around $300. Typically this would be around $30 at the local vet. The vet got visibly angry when we refused the tests and the higher price tag. TLDR: Vets are ignorant, comfortable lying, and will do anything to get more money out of patients.

We had an amazing experience with this veterinary team…. the entire staff is incredible, from the receptionists to the neurology team. Everyone was kind, knowledgeable, and supportive during a very stressful time. They took excellent care of my French bulldog, Bentley. He was seen by the neurologist, Dr. DuPont, who did a fantastic job explaining everything and making us feel at ease. Bentley was diagnosed with a neck herniated disc (cervical IVDD), and Dr. DuPont is treating him with pain management and strict rest in hopes of avoiding surgery. We’ve been dealing with this since December 22nd, and it has been overwhelming, but thanks to the care and guidance we’ve received, we are very hopeful Bentley will make a full recovery. I’m truly grateful for the compassion and expertise shown to both Bentley and our family. Highly recommend!

Went into see them despite the TERRIBLE reviews and wow I was WRONG to trust them. If you’re in the area, go to VEG ER.. much better. We experienced mismanagement of our pet and experienced even worse customer service.

Even though 12/9/2025 was one of the worst days of my life finding out my dog is terminal and they could not do surgery on her, everyone here was great. We especially had a great experience with Dr. Kylee Walter. She presented us with all of our options and was very personable and understanding. We also had great experiences with everyone else we came into contact with in the ER section. We decided to bring her home and give her palliative care. We are so grateful for this place giving us answers even though it wasn’t what we were hoping for and also for getting her feeling better that day so we could bring her home and spend whatever time we have left with her.

After my sweet boy Tiny was diagnosed with Lymphoma, we were referred to Dr. Novosad and his loving team at SLVS. I was on the fence about treatment in the beginning but Christina was so helpful about educating me on what to expect. Because Tiny is a pitbull, I do get nervous bringing him around new people especially those pricking him with needles but he grew to LOVE every single person on the oncology team. They remembered him by name, gave him treats galore and gave me the peace of mind that he was in great hands. There were even multiple times where I would call to see if he was ready and the nurse would tell me that he was getting anxious in his kennel so they let him out to sit next to them. I pursued chemotherapy with Tiny for 10 months and it was as enjoyable as it possibly could’ve been. Unfortunately, we began running out of options and I decided to stop altogether. He crossed the rainbow bridge in October 🌈 Through it all Dr. Novosad was extremely knowledgeable, his team was professional and the entire hospital made us feel welcome. Tiny even had 2 emergency stays (damn grapes) while he was having treatment and the ER team was just as amazing. They lay out all the options for you, are honest about pricing, and very professional. If you are nervous about bringing your babies here, I can promise you won’t regret it!

They are the best highly recommended

Never again. And I mean never. My dog couldn’t keep anything down. Water or food. My vet was closed and this was the closest and open 24 hours. The wait was worst. I arrived at around 7:20ish and didn’t see anyone until around 8:30. While waiting I had to take my dog outside because she got sick again and afterwards I just had to go back inside and wait. No one asked if she was ok and if I needed anything. When I finally got inside a room, They told me my dog needed a mandatory Parvo test. Understandable, but I knew she didn’t have it and the test was going to run me another $100+ in top of the checkup fee. After they did the test and ran her diagnostics I sat in the waiting room for 2 hours waiting for a vet. It all seems like a big money grab with all the tests they wanted to do and X-rays for a dog that had an upset stomach and more than likely needed some medicine to help her keep everything down. And when the vet finally arrived she just didn’t seem like she wanted to be there at all. Don’t waste your time or money going over here. I would strongly not recommend them. Just find another place. Over three hours waiting and walked away with little to no help. I scheduled an appointment with her vet for the next day and just gave up on them all together. I’m grateful my dog didn’t have anything serious because who knows what would have happened.

Extremely Distressing and Unethical Experience — Do Not Bring Your Pet Here in a Dire Situation We had a terrifying experience at this emergency vet on Saturday with our Pomeranian puppy. He was lethargic, non-responsive, and drooling, so we rushed him in fearing the worst. Before any treatment could be done, we were told we had to pay upfront, which immediately made the entire experience feel like a money grab rather than care focused on our pet’s wellbeing. We paid $1,300 for X-rays and blood work, yet were given no clear explanation for why our puppy was sick. After waiting for hours, the doctor told us our puppy had food/fluid in his lungs, was having trouble breathing, and needed oxygen. We were told he would be suffering without oxygen. At that same time, the doctor also mentioned that his blood work showed low blood sugar. Despite this, the overall message we were given was that our puppy was dying, and we were then asked for an additional $3,000 to keep him overnight. When we explained that we could not afford the $3,000, the doctor told us the best option was to put him down. As a family, we were absolutely devastated and genuinely began considering euthanasia based solely on how serious and hopeless the situation was made to seem. Later, a nurse came in and gave us another option — to take our puppy home. When he was brought out for discharge, he looked completely normal. To make matters worse, we were told we would receive copies of the radiographs/X-rays, but as of now we have not received them. It felt incredibly unethical and cruel to tell a desperate family that their puppy would suffer or die without oxygen, suggest euthanasia, and apply intense financial pressure, only for him to appear fine shortly afterward. It also felt like they were taking advantage of the fact that it was a weekend emergency when families are at their most vulnerable. For a facility that claims to have specialists, the inability — or unwillingness — to clearly explain the root cause of our puppy’s condition is alarming. We spent 4hrs there just to get an unclear diagnosis and $1300 out of our pockets. We nursed him back to health all Sunday, which he looked to be getting better. We then took him to our local vet and he said that our puppy looks normal. The only thing he could spot was that he had a cold/runny nose. Our puppy is now doing well and back to his normal self. Based on our experience, I strongly urge pet owners not to bring their pet here, especially in a dire or emergency situation. Please seek a second opinion if you are able.

Very vague and unclear about the charges up front. Charged me $290 for a paw x-ray never mentioned any other charges for preparing before the x-ray which turned out to be $150 + $184 for consultation + almost $70 for 10 pain killer pills. Then wanted to convince me to send the x-ray to another doctor and charge me another $190 on top of everything because they weren’t sure about what they saw in the picture. After I paid the person at the front desk he would not give me an itemized receipt for my payment. Basically they were trying to charge me a total of $856.00 for one X-ray. (Shame on you) Will never go there again, but I had to since my vet was closed.

This place is terrible. We got referred here from our vet for imaging for a mass my dog has around his eye since our vet doesn’t have imaging we needed. Had an appointment for 9:15 got there early but still sat around for 15- 20 min after my appointment time… finally take us to the back and a tech asks us a bunch of asinine questions that were already answered with the referral from our vet / and the questions my husband answered online… then they take my dog away for” vitals” and was told the vet will be in in a few minutes…. I hear my dog yelping and they come in and tell me it is because they had to kennel him and the vet will be in soon … 15-20 more minutes of the staff laughing / cackling while I can hear my dog yelping… and the tech comes in again and brings my dog and explained my dog was upset because the vet game him a “rectal exam”… what kind of vet gives an animal a rectal exam before even meeting the dog mom / dad (and what vet does this without communicating what was going on)…especially since we are in for imaging of an EYE / facial mass. By this time it was almost a hour past my appointment time and I ask how much longer it would be to see the vet… again I am told 5-10 min….20 min later the vet finally shows up and starts asking the same questions the tech asked… I tell him that there appears to be some miscommunication and that the main reason we are here is for imaging and the communication has not been good… his response was “what did you expect”… no I am sorry about the extended wait or sorry that we didn’t communicate what was going on. I decided to walk out as I have never been treated so poorly at a vet clinic (and we have multiple animals for 40 plus years)… and I certainly wouldn’t want them to treat my dog. I have never experienced this level of ineptitude and lack of communication. Whoever owns this place should know how the people working there (including the rude vet who gave my dog a rectal exam without even introducing himself) treat clients. Avoid at all costs!!!

My dumb dog decided to ruin our cookie baking plans and downed a pound of chocolate. He was seen immediately and received excellent care. They were very busy and therefore I didn't get answers right away. But i completely understand there were many other sick pets that need their attention first and I understood why i was waiting. The communication was excellent, the staff was very compassionate. They explained the prices very well and I do not feel they were just trying to take my money. Services cost money and the service was excellent. No one wants to come to the emergency room, but I'm glad this was the one I came to this time. My pup is doing great now and SLVS is the reason, Thank you thank you!

I visited SLVS ER on Saturday, and even though the ER was clearly very busy, Johnah was incredibly attentive, patient, and helpful the entire time. She made sure I understood everything that was going on and never made me feel rushed. The ER staff as a whole was kind, professional, and reassuring, which made a stressful situation so much easier. I truly appreciated the care I received and would absolutely recommend SLVS ER to anyone needing emergency treatment.

They took great care of my baby and came up with a course of action in a timely manner. The vet on staff explained the symptoms and plan well. A great plus is they’re open on holidays!

I realize it may seem cliché to turn to Google to “vent” about a difficult experience, but my goal is to make this review as balanced and constructive as possible. First, I want to emphasize that working with Dr. DuPont has been a genuinely positive experience. She helped us get our husky’s seizures into better control. While he is still having episodes, we are now able to interrupt them sooner and he goes longer between them, which we view as meaningful progress. I was especially impressed during our first visit. After I informed the front office that he was almost certain to seize the moment we walked through the door, the team proactively prepared medication and staff to intervene. They also completed his follow-up phenobarbital labs quickly and efficiently. On the other hand, we began noticing some cost discrepancies when comparing certain services with other veterinary neurology clinics. For instance, phenobarbital level testing was quoted to us at around $600, whereas comparable neurology practices charge closer to $150. The Midazolam refills were also priced significantly higher than what could be obtained through a pharmacy like H-E-B. We did not initially question these things, but after researching further, they became concerns. However, the primary reason for my 2-star review relates to an interaction that occurred yesterday and today regarding a Midazolam refill. When I called yesterday, I spoke with Josh, who was professional, polite, and solutions oriented. He explained limitations clearly, looked into what he could, and followed up promptly to let me know the refill was ready. I truly appreciated his approach. Today was a different experience. When I called to confirm whether I could quickly pick up the medication on my way to another errand, I was told this was not possible. The team lead I spoke with, Billie, communicated in a manner that felt dismissive and unnecessarily condescending. Despite explaining that I am a doctor and familiar with DEA scheduled substances, and noting that my husband is a clinical pharmacist, her responses came across as if she were speaking to someone unfamiliar with basic procedures. My goal was simply to ask clarifying questions, but the tone and delivery made the interaction feel unnecessarily adversarial. I fully understand and respect that the clinic manages emergencies and cannot always accommodate on the spot requests. My concern is not the policy itself, it is how the information was conveyed. Had the interaction mirrored the solutions focused and respectful approach that Josh modeled, I would have been far more understanding of the limitations. Unfortunately, the way the conversation unfolded made it clear that our customer experience was not a priority in that moment. It is entirely possible that today was simply an off day for that staff member. However, given this experience, we have decided to transition to another clinic. I share this feedback not to disparage the clinic as a whole, but with the hope that it might support improvements in communication and customer service moving forward.

We were referred to Dr. Dupont by our vet for a suspected case of nerve damage in our pup's neck. After an MRI, it turned out that he has another ailment in his shoulder that is not surgical. Dr. Dupont and her team walked us through every step and what should be our next plan of attack. They were extremely thorough, explained everything to us in terms we could understand, and most importantly, showed compassion and care for our pup as if he was one of their own. If I have to go back to a specialty vet, I would 100% choose Sugarland over and over again!

Our dog is a neurology patient here and we have also used the emergency service a few times. They have done a great job getting our dog's epilepsy under control. The emergency room staff is always compassionate and takes time to explain everything, making a stressful situation much easier. On one occasion, our dog experienced several clusters of seizures over 12 hours, and the staff was very gracious in providing multiple emergency interventions during that period. Our dog has been seizure-free since that day (five months ago) and we are very happy with this facility's management of our dog's epilepsy.

After reading some of the reviews, I’ll admit I was a little hesitant to bring my pet here—but I’m so glad I did! From my very first phone call to walking through the doors, I was treated with nothing but kindness and respect. I spoke with Johnah on the phone and was happy to meet her smiling face at the front desk. She took the time to explain everything clearly and helped calm my nerves. The technicians were incredibly transparent, gentle, and attentive throughout the entire visit. I truly appreciate the compassion and care shown to my sweet boy, Jax. Thank you all for going above and beyond—you’ve definitely earned my trust (and Jax’s tail wags)! 🐾💙

If you love your animal. DO NOT COME HERE! My dog was taken in for an emergency on Friday night/early Saturday morning and this visit was a mess. They claimed to be “busy” when there was barely anyone here. The specialists who were giving care to my my dog didn’t know how to explain what was wrong with my dog eye and were inputting the incorrect information on his chart saying his right eye was the injured eye when it indeed was not. We expressed concerns that the other eye may be having a similar issue as well and we were completely ignored and dismissed. My assumption is that when an animal has an injury especially to their eye you would inspect both eyes. Instead they disregarded looking at his other eye so in all honestly who knows if it spread or not and the laziness of not checking probably is what led to their mistakes in his chart on which eye was injured because they couldn’t tell!! I take my pets health very seriously meaning I do not tolerate any mistakes when I’m taking my animal for help regarding their health. If the roles were reversed and a doctor inputted your information wrong as a human it would lead to a lawsuit or malpractice so why not treat an animal the same. The urgency and professionalism was no where to be seen. My dog was also given a medication that made him feel worse. I paid $60 for extra medication to relieve him when it did the opposite. This establishment needs a refresher on their values and what their purpose and role is in this business. Calling to hear answers about my dogs condition and hearing “I’m not sure how to explain this” or “I can’t provide you details” because you are uneducated in your role or “don’t have the full story/information” is a disservice to all current and future customers. The same way we expect the best care in our human lives we should reciprocate that with our furry friends. Being “busy” is no excuse for subpar care, mistakes on a chart, or no information at all. I do not put a price on my animals care as he is important to me but $400 for a horrid experience and medication that made my animal worse with projectile vomit and diarrhea is unacceptable. Do better, and improve your service with our furry friends and their owners. To this business: if you want to fix this you can contact us through your records, not an automated response. *note this is not my primary vet, my vet is closed all weekend so this is based off an emergency experience and I will be taking my dog to their primary vet to ensure everything is okay as soon as they open*

Not satisfied with their service and

Initially I called the vet and was nervous as i've never done it before. But I spoke with Johnah and she was so empathetic with me in explaining the process in the nicest way. Once I came in her patience was exceptional even though I could see how chaotic it could have been at the time. I appreciate her making the usual stressful veterinary visit very smooth.

Worse front staff ever. Rude in person. They have signs posted about how they don’t tolerate mistreatment of their staff, but I guess it doesn’t go both ways. I was left on hold for 30mins. Trying to get a referral sent over to a specialist. I finally gave up. My poor dog will be dead waiting on them. No respect for others time and they talk over then place you back on hold. The doctors are nice but because of the front staff I will only give 1 star!

Came in over the weekend and had such a good experience! Dr. Briggs was great — really caring, explained everything clearly, and treated my pet like her own. Johnah at the front desk was amazing — she was running things by herself and still made sure everyone and their pets were taken care of. Super friendly and patient even with how busy it was.. Couldn’t have asked for better service all around! Thank you SLVS!

SL Vets is an amazing group of extraordinary people! The care they have given my Buddy and me is amazing! They are professional and compassionate!

Our Chiwanee was diagnosed with stage 4 lymphoma in July. Well, it was very difficult to get an appointment for oncologists so we decided to take him in Vet ER hospital. Dr Dever did more test and set us up within two weeks to see 🏥 the oncologists Dr Novasad. She was an excellent ER doctor as I’ll rate her. Another ER doctor is Dr Ashley Parker- she is the best. She took time on her own to see the history of my furry baby since he was on chemo in the same facility on 2 nd floor. We were so distraught that after 4 th chemo, why was our baby so much in pain, fever and slow breathing. She realized that trauma and took an ultrasound which was scheduled at 6 th week, and showed that he has started organ failure. ( not sure on medical terms). But my son who is a psychiatrist was made to understand all the medical situation. At that point, we knew we had no other choice but to give him a humane freedom from this pain. Losing a furry baby is the hardest trauma I’ve been through, and I’m writing this after three weeks mustering the courage to help others who need VET ER. I felt I owed it to everyone who is considering choosing a good Veterinary ER hospital.

Even though they were not my GS regular vet, it’s the place I took my GS after she had died to get cremated. One of the hardest and saddest thing I had to do after having her for 9 yrs. I went ok a little past midnight and they were so compassionate and nice, they handle the whole thing with situation to respectfully. After I walked away I thought that was the end, until I recently received a card with the entire staff condolences. What a touching gesture, OMG!!. It really touch me heart. I promise you when I’m ready to be a dog lol again Sugarland Veterinary will be my new place for my furry pet. Thank you so much

After the vets suspected our fur baby, Moon, had lymphoma, we went to Sugarland Veterinary Specialists for oncology and a clearer prognosis. We chose steroids to give her the happiest last few months possible. Throughout that time, Dr. Novasad and his team were incredibly patient, compassionate, responsive, and knowledgeable — always taking the time to answer my many questions and gently guiding us through every step of Moon’s care. In Moon’s final days, Nurse Christina stayed on the phone with me for 45 minutes, gently helping me understand what was happening and find the courage for next steps with Moon. Moon recently crossed the rainbow bridge at home, after a joyful feast, surrounded by her family and her favorite toys. We are forever grateful to the staff for helping us give Moon so many good days, full of love and as painless as possible. Thank you for helping us give her a final “Goodnight, Moon" filled with peace, comfort, and love.

The doctors and staff took amazing care of our dog. They were so caring of our dog and so sweet with us.

The worst vet ever. We discussed a treatment plan for my cat to put him in a fasted state since he ate something poisonous and he kept on throwing up for two days to find out what was the issue going on. And without even informing us they fed him and kept giving him anti nausea medications. And worst of all they almost charged us 4k for two

If I could give 0 stars, I would. This facility is absolutely disgusting and Jessica Anderson is a very bad doctor - I wouldn't even trust a stuffed animal to be safe with her in this facility. Here is the summary of my experience. - cat throws up. - bring the cat to the clinic. - they charge me 1100$ for routine tests. - anderson suggests to keep the cat fasted for 10-12 hours and repeat the test at 12pm - according to anderson, the cat will be only given iv fluids during this 12hrs. - i say ok and pay 2200$. What actually happened: - i call to check on my pet at 6:15pm. - anderson calls me back around 7:40pm. - tells me they fed the cat at 6pm - she didn't tell me for 90+ mins after the event. - i pick up my cat and they further tell me that they also gave nausea meds without telling me. - this is again not the conversation that I had with jessica. Mind you, a fasting cat is fed. If this were a fasted human, the nurses would lose their license. Even the nurses here are not very educated and lack basic reading comprehension since they can't tell the difference between fasted vs not. I think a lot of people working here might not be properly licensed. Regardless, I tell Anderson, Heather (she is also not very bright) and the manager with the forgettable name to issue me a full refund for the services since I did not pay for what my cat received. They do not issue me a refund and I am ultimately left to escalate by reporting jessica to the vet board and leaving this review. If you love your pet, skip this facility.

The vet Dr Autufat was wonderful! Took plenty of time to talk to me and explain different avenues we could take for my cat. Her tech was so sweet! I don’t remember her name, but she was so warm and sympathetic!

The cost of tests and visit was so high I could not even make a decision for care for her. The tests were over $2000 and the medical care they recommended was over $15,000 to start. I was terrified for my precious dog and she was very sick but they could not give me any clue as to a diagnosis or prognosis. But the estimates were terrifying. After 1 night in hospital and tests I took her back - I told them I could not afford more and that they had made me feel terrible for not being able to give her enough care. This cost me over $6000! I felt so helpless and stupid. The staff was nice - the dr. nice and I am sure qualified. but their priority was money and not care or even talking in a way to encourage or help to make major decisions. I lost my girl, she was very ill, but they called me 5 days later to say some of her tests came in. they never called me in the 5 days to check or care about her.

Dr. Kelsey Arrufat was incredibly kind and compassionate. Although our dog received a very difficult diagnosis, she delivered the news with genuine care and sensitivity. It is clear that Dr. Arrufat truly cares about the well-being of her patients and their families. She took the time to explain all of our options, provided her professional opinion, and even followed up with us after we had MRI testing done at another clinic to share her thoughts. Dr. Arrufat was incredibly honest as well. We are very grateful for her support during such a hard time and would highly recommend Sugar Land Veterinary Specialists & Emergency Care.

Great facility for specialty and emergency care. Very compassionate, knowledgeable with great imaging diagnostic equipment and outstanding surgeons. Dr Bubenik is truly outstanding. They saved Rosie’s life after a very large mass was found on her spleen and surgery was a must. Fortunately, it was benign. I truly appreciated how the vets and staff kept us apprised during every step from diagnostic imaging to surgery to recovery. They have the capacity for overnight stays and I even got sent a picture of our sweet girl after she woke up from surgery. I 100% recommend them and trust their skill set and up to date knowledge on splenic tumors. I never felt rushed when asking questions and I felt they were very professional and again, compassionate. Rosie’s doing great after surgery!! The Schack-Pautler family

Excellent service and advise about my dog's issue. Dr. Bubenik was great at explaining options and not bias towards any specific path, clearly explaining pros and cons. Made me feel confident to make the best decision for my maltese with gallblader issues. Highly recommend her and the surgery team.

I am not big on leaving reviews when I am not happy, but I feel so strongly about this (and they just sent me an email asking me to review). We went in on a Sunday night 2 weeks ago because our beagle had a snake bite. The Dr. there (do not know her name) was less than professional or personable and sadly, treated us as if we did not know what we were talking about. We were pretty confident it was a snake bite, as he had one a few weeks prior and symptoms were similar. While we were there we saw a wound on his leg, bleeding and she disregarded that and still wanted to run blood work, chest x-rays, leg x-rays that we did not feel were necessary until we shaved the wound and made an assessment there. We had to insist on that via the tech who had just gotten him comfortable in our room with pain meds. Since this was the case she kindly said she would come into the room and do the shave so he would not be disturbed anymore. She left and came back and said the Dr. wanted him moved and done in the back. She apologized for having to move him. Once she was done, she brought him back and said the vet still did not think it was a snake bite and she would come talk to us shortly as she was with a critical patient. We waited 20 minutes, ended up asking to be checked out and left. We saw our vet the next day to confirm it was a snake bite. That is a long story, but we were simply disappointed on how she talked down to us, would not listen to us, wanted to perform unnecessary and expensive tests. We have been to this clinic once before and it was a very good experience. This was just not that. The tech was excellent, kind and caring.

I had a very pleasant experience here despite the circumstances. My cat had a seizure late at night on a Sunday so I rushed her in. The staff were extremely nice- I was in a panic and was crying and they got me into a waiting room and explained the whole process. They gave me a statement so I wasn’t surprised by any prices. The next day the neurologist called and was also extremely nice and gave me a full explanation. I was given an option to do an MRI or treat for epilepsy. They gave me a full estimate once again so there were no surprises. I have called up there a couple times since with questions (I’m a worried cat mom) and they have been nothing but informative and nice. I appreciate them making the process as pleasant as it could have been. I will definitely be using this practice if I ever have another emergency.

Dr. Eddie Vasquez was efficient, but very caring. His listened to me and explained what is going ob with my girl,

My Frenchie poo, Diamond was rushed here in critical condition 30 minutes after having a minor procedure at a previous vet and being coned. Dr Parker and her staff took immediate action as soon as i ran through the door and asked for help. Diamond had to be resuscitated twice and put on a vent. After considering the price of treatment and her condition at the time, I started giving up on hope. I was constantly being checked on and also comforted because I couldn’t make a decision until i got into with my daughter, Diamond’s mom. Upon my daughter’s arrival, Dr Parker sat on the floor and patiently discussed all options and even though I gave up hope, she NEVER did, regardless of our financial situation. A little while later, we watched a video of Diamond fully alert on the table, looking as though all of the tubes were new toys. We also saw a video of her walking around like Bambi on ice. Please don’t believe the hype that these wonderful, life saving people are money hungry because their hearts, knowledge, and kindness outweighs all of that. You have to be kind to others for others to be kind to you. That’s what happened in our situation and our Diamond has been discharged not even 24 hours later. She’s been resting in her favorite spot next to my desk as I work. Our family is forever grateful for Dr. Parker and the overnight staff who saved her life❤️

Great staff, rushed in with my dog almost passed out. They rushed to do cpr on her brung her back to life twice. The vet there is GREAT. They worked with me for payment for my dog to ensure that she would able to get the proper overnight care needed.

I reached out to the internal medicine team to transfer my puppy after stabilizing him at Texas A&M and coordinating with his local vet in between visits. Living in the Katy area, it is challenging to make the trip to A&M every 3 weeks. We were referred to a local specialist, but when trying to schedule a crucial blood test for my pet, we encountered difficulties. The receptionist stated they couldn't accommodate the test on the necessary day (because they can't do anything on the first day), despite its importance for adjusting medication. This was frustrating, considering the urgency of my pet's treatment and mentioning that i could provide the full history of hospitalizations, tests and treatments. Ultimately, we decided to continue seeking care at Texas A&M, where we feel confident in the level of care and attention given to our furry family member.

We went in today with concerns about arthritis and hip dysplasia thinking we would be preparing for surgery. Dr. Arrufat gave us news of additional concerns and despite the additional diagnosis she gave us comfort in knowing there is a more conservative approach for treatment. We left with peace of mind and a plan of action to start treatment right away. The entire team was extremely helpful starting with the check in process, our intake and all the way through to check out. I am grateful that this office is filled with professionals that truly care and take pride in their career instead of focusing on making money. I know my old man Lino is in good hands with the team we crossed paths with today!

Staff was friendly patient and knowledgeable and we greatly appreciate how much they care about our pet

We took our Alaskan Malamute, Syren, to SLVS after a referral from her primary vet. The entire experience was caring, professional, and supportive. Syren was treated with exceptional care and the staff, from the front desk to the surgeons, exhibited empathy, compassion, and a very high degree of knowledge and experience. I could not recommend them more.

ABSOLUTELY THE BEST! Brought my dog (Bruno) here to fix a botched TPLO. We thought his leg might need to be amputated; it was that bad. Dr B and her team never gave up trying to save his leg and tried everything and we are so thankful that it worked! He is now able to use the leg. Everyone here was always so very kind to Bruno and to us as well, I was a total mess during this process. I had so many questions, and they were always very patient, honest and kind with me. They treated Bruno like he was their own and I never worried leaving him there and I could tell he felt comfortable too. This was a three-month ordeal, we had several surgeries, and numerous follow ups and this was how I felt every single time we were there, and we were there a lot! I just cannot give them enough stars to properly reflect how great they are.

Our fur baby attacked a Texas coral snake (extremely venomous) in our backyard. We were fearful that she was bitten, so we rushed her to the Vet specialist. They saw us right away, checked her for bites, and told us what symptoms to be on the lookout for. Fortunately she wasn’t bitten. However I really appreciate the urgency for which they saw her! And the care provided! You rock!

Saw Dr. Eddie Vasquez in internal medicine today for the first time. He was thorough, patient with my 759 questions, compassionate and kind. Discussed diagnostic options and potential outcomes, offered choices, and even came outside himself to collect my dog’s urine sample. Gave us a written treatment plan of options and let us decide. The vet techs were patient and encouraging with my highly anxious dog. Although we don’t have answers yet, I feel better about things just knowing we have a path forward.

I got into a room real fast with my pet dog. Everyone was so nice and helpful. They great care and concern for my dog.

Thank You guys for helping My Sons precious Gucci

Scheduling a veterinary appointment can be a challenging experience. However, the staff at this practice provided exceptional care for my cat, Ace, creating a comfortable environment. Jonah was particularly helpful, ensuring the seamless transfer of Ace's medical records to the specialist. I was highly satisfied with the service provided and will continue to utilize their services for my pets' healthcare needs.

I brought my 14-year-old dog Abby to Sugar Land Veterinary Specialists on one of the hardest mornings of my life. She had been battling progressive neurological symptoms, and I had an appointment scheduled to see the neurologist later in the morning. However, I woke up early to see that Abby was breathing very heavily, was unresponsive, and unable to stand, and took her in as an emergency patient. Dr. Walter and the emergency team immediately stabilized her and made her comfortable. Rather than rushing into expensive diagnostics, they waited for neurologist Dr. Dupont to evaluate her condition. Dr. Dupont spent time thoroughly assessing Abby and honestly explained that any possible diagnoses would involve long, difficult recoveries that would cause significant suffering for a dog her age in her condition. What I appreciated most was that no one pushed any agenda. Both in the emergency care clinic and with the neurologist, they did not push expensive treatments that wouldn't change the outcome. They simply presented the facts with compassion and gave us time and space to make the hardest decision pet owners face. The entire team treated Abby with dignity and us with genuine empathy throughout the euthanasia process. Understanding my need for answers, they offered the option of a post-mortem MRI, which I accepted. The MRI confirmed a large brain stem tumor, validating that we had made the right decision and giving me the closure I needed. Watching your beloved companion suffer is heartbreaking. The team at Sugar Land Veterinary Specialists helped both Abby and me through this devastating time with professionalism, compassion, and respect. They understood that sometimes the most loving choice is letting go, and they supported us every step of the way. Thank you for helping Abby pass peacefully and for offering the post-mortem MRI that gave me answers and peace of mind. Your compassionate care during this difficult time is appreciated.

I saved Ella Clare when she was a tiny kitten, not bigger than my hand. She had a severely injured leg and a loud meow. She spent 104 days getting bandage changes until she was big enough for a full amputation. She was so brave, so determined, and so loved. She lived less than 4 years. A few weeks ago, she experienced an acute breathing change. After her regular vet prescribed steroids, her breathing improved. She never stopped playing, eating, snuggling, and carrying crinkle balls to her water bowl. We cut her steroids back slightly and her respiration rate and effort increased. I took her to an ER and we transferred to SLVS for internal medicine. This was the biggest mistake of my life—and the end of hers. Eddie Vasquez refused to treat with steroids and bronchodilators until I approved the risky BAL to prove fungal disease, despite no evidence of actual fungal disease. Asthma—a much more likely diagnosis—was ignored. No matter what, her airways clearly needed treating (she was in O2 her entire stay) but he refused. When I decided to take her back to the other ER for asthma treatment, I was told that was my right but if she decompensated and needed specialized care, she may not be welcomed back, and "the drive anywhere else would be too long for her to survive." So I left her, and agreed to the BAL just so she could receive the treatment she needed for her lungs, if she survived the procedure. A CT scan was removed from her estimate, the reason falsely attributed to financial concern on her medical record (not true. It should have been done.) I spent over $14,000 and would’ve spent far more to save her. While critically ill and oxygen-dependent, they stressed my cat out for a nail trim without my consent, which I learned about only from the invoice after her death. She was a sweet girl, and this was actually one of the things correctly noted in her record. Even if she was acting feral, YOU ASK FIRST. I was allowed just 10-minute visits, once a day. Updates were one short call first thing in the morning. I was told not to call after the BAL procedure update, even though Eddie said she was slow to wake up—he said “no news is good news" and the last night she was alive, they didn't bother calling to tell me she was struggling. She died the morning of June 19, the day after the BAL. Final test results came back June 25. It is now July 14, and no doctor has called me. I have called and asked repeatedly for an interpretation of results. When I got the call she was dying, I was told I didn’t have time to get there (10 minutes after having just seen her)—and that her death was my fault. Let that sink in. Eddie claimed she never improved during her stay (prior to the BAL), though the medical record states otherwise. Because they failed to inform me she’d worsened after the BAL and never fully recovered, I arrived the next morning, believing she might go home. She HAD been improving. Instead, I was told I could see her but couldn’t touch her—not even for a second - because she was open mouth breathing. They said she had been perfectly fine until 5 minutes before I got there (not true.) Eddie came in and said her only hope now was the injectable form of the anti fungal, which carries serious side effects, costs 800$ a vial, she would need 3 vials, and need to be hospitalized. This was pushed on me as I sat there crying my eyes out. He was visibly frustrated that I denied it...again. (NOTE: I had her lung tissue tested and a test beyond that performed - zero fungal disease, as the fungal lab internist, whose speciality is fungal disease, had indicated twice while she was alive.) The one-star reviews are valid. The patterns are real. My Ella Clare is gone, and I will never see the sunlight on her fur again, or hear her loud motor purring with pure joy, or watch her take her favorite crinkle balls to the water to splash around. I will never stop advocating for her. For Ella Clare. For love. For truth. And for every heartbeat that deserved to be heard.

I was in this past weekend and lost my fur baby. I can’t say enough good things about the ER staff at Sugar Land Veterinary Specialists. From the moment I walked in, I was overwhelmed with worry and emotion, but Johnah at the front desk immediately brought a sense of calm. She was incredibly kind, funny, comforting, and made me feel seen during a really difficult time. The entire ER team moved with compassion and professionalism, and I truly felt like my pet was in the best hands. I will miss her so much but I know SLVS did everything they can to save my precious little girl. It’s rare to find a team that not only takes care of your animal but also takes care of you. Thank you all for making such a hard situation a little easier.

We highly recommend Sugar Land Veterinary Specialists. Dr. Loretta Bubenik-Anapen performed an Anal Sacculectomy, Bilateral procedure on our Miniature Schnauzer. We felt our fur baby was in wonderful hands. Everyone we dealt with was awesome. Our baby has recovered and is doing great!

We had such a great experience at Sugarland Vet Specialist and Emergency. From the moment we walked in, we felt taken care of. The entire staff was professional and kind, but I have to give a special shoutout to Johnah at the front desk. She was incredibly comforting, patient, and sweet — she made a stressful situation feel a lot more manageable. Her warm energy truly left a lasting impression on us. Thank you for taking such good care of both our pet and us as pet parents!

Our dog passed away and they took care of everything. Were very compassionate and caring.

The team at Sugar Land Vet Specialists & Emergency Care were a big help and took great care of us on a late Monday night. Dr. Parker and her team were very caring and attentive, and they were able to quickly take care of us for an emergency visit. I wish I could make Dr. Parker my regular vet - she was terrific. I have great confidence in their staff, and I would use their services if any other emergencies came up.

I had to take my sweet Kati to visit the neurologist, Dr Dupont because she was having neurological issues. Even though my sweet girl passed, Dr Dupont and Jaime, the tech, were both unbelievably kind and went overboard with relevant information. Thank you!!

I brought my female GS dog on an emergency basis for a flipped stomach. I brought her around 3:30 pm but the surgery did not start until 7 or 8 pm. In her condition every minute counts, but because it was a Saturday and the surgery team was not there, they had to be called. They called me during the surgery, at 8:30 pm, because after opening my dog they realized the esophagus was also compromised and they could not remove any of the comprised tissus. I had to decide in a split second, will those tissus die and kill her or will they heal. Should we put her to sleep now or should we close her up and hope for the best. I chose the later. A month later she is improving every day with a few set back, but she seems happy. However i can’t help but think that her prognosis would have been better should the surgery be performed immediately. The $14,000 bill was also a wonder to me. I believe that it is way over the top and ridiculously overpriced. The service from the front desk clerk, to the techs to the multiple doctors was fantastic and they did save my girl, but is there room from improvement. Definitely!

Called to ask for pricing on a service. And the lady on the phone was rude, talking about we dont know any pricing of anything we just answer phones 🙄 . If u wanna know pricing u have to schedule appt appt fee is 180 then we can give u pricing on services... LIKE is this not scamming 101 not coming here.. do better...

If I could give this place negative stars, I would. I have never seen so many rude people under one roof. Let's start with receptionists. First, no name tags. They couldn't be bothered to stand up to greet us in a friendly way. They couldn't even be bothered enough to look at us when we approached them. Instead they treat you like you're an interruption to their busy day just sitting there. Oh and not a smile from any of them. Not a "hi, welcome to Sugarland vet specialists, how can I help you?" Nothing. And the ER night crew wasn't any better. I visited several times and not one person could even smile. And none of them wore any name tags. Now I see why. Then, they only let you visit once for ten minutes. With your very sick pet. Ten minutes. And god help you if you ask a question. Lots of "idk". Not "idk, let me go find out" just "idk". Did my pet have a fever? Idk. Did my pet eat? Idk. Not my patient. We heard that quite a bit too. Not my patient. What's her latest test result? Idk. You'll have to ask the doctor. Who you can never seem to talk to. And when you do, two mins later someone would come to the room and say "Doctor, you're wanted on the phone". Yeah right. More like the doc asked the tech to come get him after 2 mins to avoid having to talk to you. Mind you. You are spending 20,000$ at a specialty hospital to get "specialty" answers, not "idk, not my patient". My wife called one afternoon and had several questions bec we’d so far gotten no updates. The girl sighed and said "is there anything else"? Yes. I have lots of questions about what you're doing, what medications, why, what are you hoping to find out. Lots and lots of questions I have. Do they charge by the question? We even asked about our doctor. He passed himself off as the internist but he's not board certified, which you expect and are paying for from a specialty hospital. He was rude, condescending, arrogant and dismissive. So here's the thing. They are there to get a definitive diagnosis. But then he was empirically treating things that could have been ruled out with a simple diagnostic test. Why waste money on treating something that's not there. But at a specialty hospital, they are supposed to diagnose and treat the "specific" cause, not throw the kitchen sink at a random constellation of signs and symptoms. Then when we asked for him to treat the thing that was most common, he dug his heels in and was holding out for a dangerous treatment (can cause acute kidney injury) for a rare disease all without a definitive diagnosis. You can't make this up. So no qualms about treating empirically for things that could have easily been ruled out with a simple test, won't treat empirically for way more common things, now wants to start a dangerous drug for another, unsupported, undiagnosed rare thing. And when he was questioned about his logic, he came unglued. Like "how dare you question me!? The little me that is not board certified in anything. Just a little boy in man scrubs. It gets better. We insist on a trial of one dose of a drug that has no contraindications, may help but certainly won't hurt with a once only dosing just to see. Treating something way more common than his "zebra". A last ditch effort bec of after two and half days of being in their "care" if you could call it that, our pet decompensated. He had the audacity to suggest that our pet decompensated bec of that fairly benign drug. Even if so, you don't try to shame and guilt a client into believing it was their fault. It wasn't. If we had let him give our pet the truly dangerous drug and she decompensated, would he had blamed himself. Me thinks not. We asked about a necropsy. Even a keyhole incision to obtain a tissue sample. Nope. Couldn’t do it. Wanted my wife to hold her dead pet for a 100 mile trip to Texas A&M. Absolutely no kindness, no empathy, no answers. This place is very obviously corporate with no local on site supervision of these sick individuals. Their morale is awful. I like to give a business the benefit of the doubt but too many miserable people over many days

I took my dog here multiple times over the course of two months and spent $13,000. I got nothing but overpriced antibiotics and 0 answers. My dog passed away after being sick for two months. I performed a necropsy at Texas ATM to finally get some answers. Not only did SLVS ignore obvious signs of my dogs heart disease they wanted to perform testing that would have never caught it. Not one time did they mention an echocardiogram which would have caught the DCM that killed my dog. Even though they saw an enlarged heart and spotted a murmur (noted in her records) I literally took the SLVS records and plugged them into Grok (AI) and the first diagnosis it suggested was DCM which was later confirmed by a necropsy. An Ai within minutes and complexity free diagnosed my dog better than they did. Not only did it read the X-rays but also analyzed her blood work and vet records. Not only did an AI out perform the internal medicine team, they failed my dog 100%. I took her there multiple times extremely worried and at one point they took my dog back and said she was perfectly fine. Later that night they saw her again and finally saw signs of her shortness of breath. They misdiagnosed her with Bronchopnemonia, this was diagnosed by their on call radiology team. We waited until 2 am for this misdiagnosis and was sent home with more overpriced antibiotics. Necropsy confirmed this was actually pulmonary edema which ended up killing my sweet baby. I feel robbed of $13,000 and not one time in the two months I took her there did I think she was going to die. Nobody once told me that she was on her way out, they just said do these antibiotics and she will be fine. The internal medicine team failed my dog, I gave them $13,000 worth of attempts and they were not anywhere close to the right diagnosis. I brought her in saying I was told her heart was enlarged. They also heard a 2/6 murmur which they said to disregard, even though that was a sign of her DCM. I feel so much guilt for not knowing what my dog was feeling, I tried everything I could and was failed by people who said they could help. Not only was I failed but the offices and rooms were extremely dirty, they don’t do a good job cleaning at all in their rooms, I felt awful that my dog had to lay on such disgusting floors. They also went over their “high end” estimates both times we went ther, by over $1,000. They also tried to make us pay $7,000 for an additional night of hospitalization when our local vet charged us $200 for the same thing, it was just fluids and monitoring. These people stole $13,000 from me and I lost my best friend. They should be ashamed of themselves and the doctors were beat by AI. I wish I tried the Ai while my dog was still alive and maybe I would have gotten an answer and could have made my dogs death less painful. I loathe SLVS with every grain of my body, please take your pet somewhere else. Her name was Levi and she was my best friend. She was only 4 years old and SLVS failed her every single step of the way, I will never forget the doctors names who failed my beloved pet.

It’s been 6 months since I lost my baby and I just now am getting the strength to write this bc every time I went to this page I would just cry. I was told this place was the best and that was a straight up lie! I paid $2500 for an endoscopy and biopsy and they called me and told me it wasn’t cancer. Wanted to charge me $9-13K thousand for surgery to remove a ulcer/ diverticulum. Went somewhere else for surgery bc that was nuts. The specialist Dr. Melisa Rosenthal at sugar land wouldn’t even speak to my surgeon on the morning of surgery and wouldn’t give her any info on which side his stomach ulcer was on. Also turned out it was cancer and not operable…. My surgeon originally quoted me 3K and then only charged me $1.5K since there was nothing she could do. If you want an honest place call Dr Molly at Northwest animal Hospital. She was shocked by the care that sugar land gave me and she said there was no way Dr. Rosenthal didn’t know it was cancer. Think twice before you go here for something serious bc they just want your money and Dr. Rosenthal you should be ashamed of the work you did on my pup and the fact that you had no empathy to speak to my surgeon… which is probably bc you knew what it was and you didn’t wanna embarrass yourself to an actual honest vet. Karma will take of your greedy self.

I brought my dog here after she cut her paw and was bleeding nonstop. I was scared and thought this place, being an emergency clinic, would help right away. Instead, we were left waiting for hours while others who came in later were taken in before us. I’m not saying the other pets didn’t need care, but it was really upsetting to see my dog bleeding continuously and feel like she was being ignored. When I asked the front desk, they told me they were only seeing the “most critical” cases. I understand the need for triage, but how is a dog bleeding for hours not considered urgent? It makes me question what “emergency” even means at this clinic. After reading other reviews, I’m honestly glad I decided to leave and go somewhere that took her in right away and actually cared. I won’t be returning here and wouldn’t recommend this place if you want your pet seen in a timely, compassionate way.

This is a fine place to take your very sick dog, as long as you have about $40,000 laying around. I am not exaggerating or kidding. And I can promise you, if you don’t have that kind of money - they offer zero help. I had to go back to my normal vet just to get prescriptions to try to keep my dog alive. DO NOT GO HERE IF YOU’RE IN A LIFE OR DEATH SITUATION (unless you’re a millionaire). I’m so mad at this place I can’t tell you what I really think and want to do. UPDATE: My dog that I spoke of above, is now 100% healthy, running, playing and back to her old self. All it took was a lot of prayer and advise from ChatGPT and the medications that this hospital refused to give us. This hospital advised us to put the dog down. Thank God we didn’t listen to them. Again, please take my advice, DO NOT GO TO THIS PLACE FOR YOUR FURRY FRIEND. They are only in the business to take advantage of your emotional state and rob you blind.

(Translated by Google) First of all, I will take the time to make this comment in Spanish, especially for those people like me of Hispanic origin who earn money with great effort and for whom it is important to have information about this clinic. On Friday, April 11th, I had the misfortune of finding my dog ​​in critical condition. In my desperation, I got in my car and drove to this clinic in the Sugarland area. My first thought was: because it was located in an affluent neighborhood, he would receive the best care. I've worked with animals and in the healthcare field in my country, and I can recognize when a situation is serious. I knew this was one where every second counted. I rushed to the reception desk with my dog, who was badly injured, bleeding profusely, and almost unconscious. I was crying and begging for help when a very rude, Hispanic woman, like myself, told me I needed to pay $2,000 to even begin treatment. I then asked a relative for help, who gave me their information over the phone so I could enter their credit card details. Up until that point, my dog ​​wasn't being seen, and I was losing crucial minutes. After that, no matter how much I wanted information, no one was willing to give it to me. After pacing around like a desperate madwoman, I finally managed to get someone to help me. The doctor in charge came out to explain what was happening. Later, someone from the sales department came to tell me that the cost to save my dog's life was approximately $6,999, without any guarantee that he would survive! They said that if he died, part of the cost of the surgery materials would be deducted. The other option was a low-cost clinic that opened the next day at noon. Honestly, I took it as a joke. As an animal lover, I understand that when you go to a clinic like this, you're responsible for the financial aspects, but I can't understand the level of shamelessness in charging $2,000 to put gauze on his neck, administer a sedative, and basically take X-rays I never even saw. A good professional knows what the situation will be like when they receive a patient! They wasted valuable time and, even worse, they used Lucio to collect their nightly fee! ...In short, I had to make the difficult decision to have him put to sleep for an additional $685, including cremation, which still hasn't arrived! (April 22, 2025, 10:07 AM) I had to search through different places in Conroe for Lucio. Finally, I encountered another rude person who told me all I could do was wait. Many things happened that night at this clinic. I know I didn't make the right decision. What was said wasn't the truth; I should have taken the risk and brought him home. My reason tells me I was wrong, that even if the clinic is luxurious, that doesn't guarantee you'll receive good treatment or honesty... The story is long, but I know time will prove me right! And many families will be affected! PLEASE STAY AWAY FROM THIS CLINIC!!!!!!! THEY ONLY CARE ABOUT MONEY, WHICH ISN'T WRONG, JUST PRETEND IT. THERE ARE PEOPLE WHO DEEPLY LOVE ANIMALS!!!!!!! I'M NOT INTERESTED IN APOLOGIES OR COMMENTS SAYING "WE'RE INVESTIGATING" OR "WE'RE WORKING ON IT," WHICH WOULD BE A MEDIOCRE RESPONSE IN LUCIO'S MEMORY!!!!!!!!!! I HOPE MY TESTIMONY HELPS YOU!!!!! (Original) Primero que nada tomaré el tiempo en hacer este comentario en español , especialmente para aquellas personas como yo de origen hispano que con gran esfuerzo nos ganamos el dinero y que es importante que tengan informacion de esta clinica. El viernes 11 de abril tuve la mala fortuna de encontrar a mi perro en grave estado de salud , por lo cual dentro de.mi desesperación tome mi carro y me dirijo a esta clínica sector de sugarland ....mi primer pensamiento FUE: por estar ubicado en un lugar de gente adinerada iba a recibir lo mejor , he trabajado con animales y en el área de salud en mi país y puedo reconocer cuando una situación es grave , se que esta lo era donde los segundos son cruciales.... Llegue corriendo a la recepción con mi perro con graves heridas con perdida de sangre y en estado de casi inconsciencia....llorando pidiendo ayuda en eso sale una hispana como yo muy déspota que me dice que para recibir mi perro necesito dar $2000 para comenzar a atenderlo , en eso pido ayuda a un familiar que me entrega su información por teléfono para poder ingresar su tarjeta de credito, hasta ese momento mi perro no era atendido perdiendo minutos cruciales , luego de ello por más que quería recibir información nadie era capaz de darla después de pasearme como una loca desesperada logro que salga la dra a cargo para explicar lo que pasaba. Más tarde lo hace una persona encargada del área comercial para decirme que el costo de salvar la vida de mi perro eran $6999 aproximadamente no asegurándome que pudiera sobrevivir!!!!!! Que si fallecia se descontaría parte del insumo usado en la cirugia. La otra opcion era una clinica de bajo costo que atendia al dia siguiente desde las 12 del dia , honestamente lo tome como una burla , Como una amante de los animales entiendo que al ingresar a una clínica de este tipo es responsabilidad de uno la parte financiera pero no logro entender el grado de sinverguenzura de recibir $ 2000 dolares para poner una gaza en el cuello ,colocar un calmante en fin sacar rx que nunca vi , , UN BUEN PROFESIONAL SABE AL RECIBIR UN PACIENTE COMO SE VIENE LA SITUACION !!!!!!! PERDIERON TIEMPO VALIOSO Y MAS AUN USARON A LUCIO PARA HACER LA CUOTA NOCTURNA !!!! ....en fin tuve que tomar la difícil decisión de ponerlo a dormir por $ 685 dolares más incluyendo la cremación que hasta el día de hoy no llega!!!! (Abril 22 , 2025 10.07 Am) Tuve que buscar a través de diferentes LUGARES en conroe donde esta lucio finalmente me encontre con otra despota que me dijo que solo me quedaba esperar. Muchas cosas pasaron esa noche en esta clínica se que no tome la decisión correcta lo que se dijo no fue la verdad , que debi haber tomado el riesgo y haberlo traido a casa , mi razón me dice que me equivoque que aunque la clínica sea lujosa eso no garantía que recibas un buen trato y que sean honestos.......la historia es larga pero se que el tiempo me dara la razón!!!! Y Muchas familias se veran afectadas!!!!!!!! POR FAVOR TE PIDO MANTENTE ALEJADO DE ESTA CLINICA !!!!!!!! SOLO LES IMPORTA EL DINERO QUE NO ESTA MAL SOLO DISIMULEN HAY GENTE QUE AMAMOS PROFUNDAMENTE A LOS ANIMALES !!!!!!!! NO ME INTERESA RECIBIR DISCULPAS NI COMENTARIOS QUE DIRAN ESTAMOS INVESTIGANDO O TRABAJANDO QUE SERIA UNA RESPUESTA MEDIOCRE EN LA MEMORIA DE LUCIO!!!!!!!!!!ESPERO MI TESTIMONIO LES SIRVA!!!!!

Extremely slow service, even when there were only five other dogs in the place. Had absolutely no idea of why my pet had a screaming and not being able to walk episode. They also wanted to run $1,600.00 worth of additional test.

My Chihuahua, Coco, was diagnosed with an external portosystemic shunt. Dr. Eddie Vazquez in Internal Medicine was the first to evaluate her, and Dr. Loretta Bubenik performed her surgery. Both doctors, along with the entire team, were absolutely wonderful throughout such a stressful time. They called me throughout Coco’s surgery day to keep me updated and even sent pictures, which meant so much to me and helped ease my worries. The communication, compassion, and care they showed were truly exceptional. I’m so grateful for everything they did for Coco — she’s now doing amazing and living her happiest little life thanks to them! 💛🐾

Well, this is now the fourth time we’ve had to bring a precious furbaby here after hours for emergency treatment. Each time we’ve had wonderful treatment from the front desk staff, the intake vet techs, the doctors, and everyone else behind the scenes. Everything goes smoothly and quickly. During the emergency visits, they take the pet in the back to start assessing and make a treatment plan. There are timely updates (it seems longer when you can’t see your sick pet). If your pet has to stay overnight or longer, it does get very expensive. So have a credit card handy.