Thank you for the 5-star rating, Darren.

Hi Nkeiruka, we are responding in detail because this review contains repeated inaccuracies and omits key facts from both bookings. This is also the second negative review you and your husband posted across our locations within a 12-hour period, despite ongoing attempts by our team to address your concerns directly and in good faith. August 16, 2025 booking: The service did not fail. It was declined at the door after the cleaner arrived and was asked to comply with footwear requirements that are not part of our service. We do not provide shoe coverings, and this is not a standard offering among most maid service companies. Clients who require shoe covers are welcome to provide them, and we are happy for our team to wear them when supplied. You requested for us to work without shoes. However, working without shoes is not permitted under our insurance and liability policy. Multiple reasonable alternatives were offered on site, including placing unused socks over shoes or purchasing shoe covers nearby. Proceeding without shoes was not an option. The cleaner did not feel safe or comfortable proceeding under those conditions. Under our policy, a refusal of service at the door is considered a lockout and would normally result in a full cancellation charge. Instead of enforcing that policy, we refunded the service in full and issued an additional courtesy credit as a goodwill exception. January 4, 2026 booking: You chose to book again months later, fully aware of how our service operates. This service was scheduled with an 8–9 AM arrival window on a Sunday. We do not promise exact arrival times, and at no point was an 8:00 AM arrival guaranteed. Many cleaning companies operate with 2–4 hour arrival windows. We intentionally offer a tighter 1-hour arrival window as a customer-focused standard. The team arrived at 8:49 AM, which is within the confirmed window and therefore on time. The arrival window was communicated clearly and repeatedly: -Verbally during the booking phone call -In the confirmation email -In two separate reminder emails sent 72 hours and 24 hours before the service -In an automated text message sent at 7:45 AM on the morning of service - Our website We personally verified this through recorded calls, which are disclosed at the start of each call for quality and assurance purposes. Reading and understanding these communications is the client’s responsibility. Failing to read or retain clearly stated terms does not convert an on-time arrival into a late one. Upon completion of the service, a walkthrough was conducted with our team. The service was reviewed on site and signed off as completed, and we have your digital signature on file confirming acceptance at that time. An automated “on the way” message was also sent. This was not a missed appointment, a no-show, or a breakdown in communication. Quality concerns: You were asked to provide photos so the claims could be objectively reviewed. No photos were provided. Despite this, a courtesy credit was extended again, even though the service was completed within policy. Our services are non-refundable, which is clearly communicated in advance. At this point, the documented record shows: -A fully refunded service that would normally have been charged -Additional courtesy credits issued well beyond policy -A second booking completed on time and accepted on site -Repeated efforts by our team to resolve concerns professionally -Multiple negative reviews were posted across different locations after refunds and credits had already been provided. This reflects a dispute over expectations and compensation, not poor operations, unreliability, or disregard for customer time. We stand by our team, our documentation, and our policies. Our overall review history reflects the level of service we consistently provide and the good faith we extend to our customers, even when policy would allow otherwise. Sincerely, Sparkly Maids Management

We're so glad to hear that you were pleased with our team's efficiency and politeness, Lisa! Thank you for the high praise.

We're so happy to hear that our cleaning team is doing a great job, A Holt! We love making your home sparkle each time.

We're so glad to hear about your positive experience with Manuela and Sharon, Farrah! It's always great to hear when our team exceeds expectations. We look forward to continuing to serve you in the future!

Thank you so much for your kind words! We’re thrilled to hear our team arrived on time and delivered an outstanding job. Your feedback means a lot, and we look forward to serving you again soon!

Thank you so much for your wonderful feedback Hunter! We’re really glad to hear that you were happy with the deep cleaning and that Myrna and her partner did an amazing job. We truly appreciate your recommendation and are happy your home feels refreshed again!

Thank you so much for your wonderful feedback! We’re thrilled to hear that our team delivered the level of quality and efficiency you expected. At Sparkly Maids, we take pride in our attention to detail and commitment to providing a seamless experience from start to finish. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon!

Thank you for the 5-star rating! We truly appreciate your support.

Thank you so much for the amazing feedback Ryan! We’re thrilled to hear the process was smooth and that you’re happy with the results. Your trust means a lot to us, and we’re so glad to have you as a valued customer!

Thank you so much! We’re glad to hear your home feels refreshed and cleaner than it’s been in years. It means a lot to know you’re happy with our work!

Thank you so much for your kind words Shane. We truly appreciate your continued trust in us. We are also delighted to hear that Mercedes went above and beyond, and we will make sure to share your feedback with her.

Thank you for your 5-star rating, Bill. We're so glad you had a great experience.

We're grateful for your kind feedback! We're glad you appreciate the personal interaction and our customer service, nothing means more to us than client satisfaction.

Thank you for your glowing review, Patricia! We're glad that our booking process, communication, and workmanship met your expectations. We appreciate your support and look forward to serving you again!

We have carefully reviewed our booking records and do not find any match for this individual as a customer. The statements made do not reflect our documented service history, booking confirmations, or communication practices. Our company follows strict quality controls, and when real customers raise concerns, we address them promptly and professionally. We take false or misleading claims seriously because they can damage trust with our genuine clients. If the reviewer is in fact a customer, we encourage them to provide their booking confirmation so we can properly verify and investigate their concerns. Without that, we must continue to treat this review as unverified. We will not speculate on the motives behind this review, but we stand by our service standards and reputation built through verified clients who have had positive experiences with our team.

We appreciate your feedback, Tina! It's wonderful to hear that you think we're doing an awesome job.

We're so glad to hear that, Megan! We can't wait to serve you again in the future.

Thanks for the 5-star! We’re so happy your home is sparkling clean.

We’re so glad to hear this! Eswar and the team will be thrilled to know you’re happy with the deep clean. Thank you for trusting us to care for your home!

Thank you so much for the 5 stars! We’re glad you’re happy with our service.

Thank you so much for sharing this! It means a lot to know you felt looked after and loved the results. We’re grateful for the chance to care for your home.

Thank you for giving us the opportunity to work with you! We are thrilled to hear that you had an amazing experience with us. Looking forward to serving you again in the future!

Thank you for your kind words! Our team works hard to provide top-notch cleaning service. We appreciate your feedback and hope to see you again soon!

Thank you so much for sharing your experience! We’re happy to know you found our team thorough, quick, and friendly. We apologize for the small mix-up with the complex and will make sure this doesn’t happen again. We look forward to serving you even better next time.

Your feedback made our day! We’re glad the apartment (and fridge!) turned out just how you wanted.

Thank you so much for your 5-star review! We truly appreciate your support.

Thanks for your trust in us! We’re delighted our team could deliver the experience you were looking for.

We truly appreciate your 5-star review. Thanks for choosing us!

Thank you for the 5 stars! We’re so glad you’re happy with our service.

We’re grateful for your compliment Acame! Knowing you’re satisfied motivates us to keep doing our best. Thanks for trusting us!

Thank you for your kind words! We’re glad you were happy with our service and truly appreciate your recommendation.

Thank you for the 5 stars Rachel! 🌟 We truly appreciate your continued trust.

Thank you for taking the time to leave a review Sean. However, we couldn’t find any record of you receiving a service from us. If this is a mistake, please feel free to reach out directly so we can look into it further. We truly value honest feedback from real customer experiences, as it helps us grow and serve our clients better. We kindly ask that reviews reflect actual services received to maintain fairness and accuracy for others considering our business.

Glad you loved the review. It's our pleasure to make move out cleaning a breeze. Let us know if you need any help with your next clean!

Thanks a bunch for the review! We love hearing that our team stayed busy and made good use of the time. If there’s anything we can tweak to make things even better for next time, don’t hesitate to let us know. We’d love to earn that 5th star!

Thank you! We’re so glad you were happy with the service. It means a lot to us!

That’s awesome to hear Michael! Thank you! We’re glad Hilda and the crew impressed you, not just with the results but with their speed and professionalism too. We’d love to work with you again anytime!

Thank you for sharing your detailed feedback. We're truly sorry to hear your experiences with Sparkly Maids were frustrating, and we regret that we didn't meet your expectations. While this response isn't to dispute your personal feelings, we want to clarify our processes for other potential customers. We recall our extensive communication from your first inquiry. Our team, was dedicated to providing all information, especially for your initial interest in a post-construction clean. Regarding the pricing, we’d like to clarify that our rates are aligned with standard industry pricing and in many cases, even more affordable. Since your home was in post-construction condition, it required specialty cleaning, which is different from regular cleaning and priced accordingly. We were very transparent in our email exchanges, outlining all options, pricing differences, and add-ons so you could make an informed choice based on your needs and budget. After much discussion about service types, you ultimately chose our most basic cleaning option, with agreed-upon add-ons for cabinets and eco-friendly products. Regarding your expectations for uniforms and company vehicles, we understand your concern. As a local small business, our cleaners use their personal, reimbursed vehicles (not company cars like our managers), and we had communicated this transparently via email. While we don't promise specific uniforms, our protocol ensures all crews wear appropriate professional attire. Our priority is the quality of the clean itself, delivered with professional tools. We also acknowledge your feedback on language; our lead cleaners are trained to ensure clear communication of instructions. We sincerely apologize for the missed details after your first service, especially in a new, empty home. Perfection is important to us. Upon your complaint and photos, we extended our Re-Clean Guarantee. Although our policy states a 24-hour validity, we made an exception for you, offering a re-clean weeks later, out of genuine goodwill and understanding, especially knowing you had just delivered your child. We simply didn't want to add to your stress. When the re-clean wasn't accepted, a credit was applied to your account. As per our Terms and Conditions, which you accepted during booking process online, our services are non-refundable. This policy helps us maintain consistency for all clients. Finally, we deeply apologize for the missed walkthrough on your second booking attempt. This was an internal coordination error on our part. Your request to switch from an onsite to a virtual walkthrough for June 20th coincided with our Field Operations Manager's doctor's appointment, a day she was unavailable. While the online walkthrough was completed from your end, we unfortunately overlooked this on our calendar, leading to the mishap. This communication breakdown was entirely our fault, and we take full responsibility. Our office staff reached out the very next day to offer another walkthrough, but we sadly did not receive a response from you after that. We continuously strive for improvement and stand by our re-clean guarantee for valid claims, committed to fair resolutions and customer satisfaction. We value the opportunity to serve you with clear communication and high-quality service. Please don't hesitate to reach out if there's anything we can help with.

Thank you! We’re so glad you’re happy with the results. Your satisfaction is what keeps us going!

hat's fantastic to hear! We're thrilled you had such a positive experience with Sparkly Maids! It's wonderful to know that our easy scheduling, great prices, and top-notch service hit the mark for you. We're especially glad you appreciated our flexibility in scheduling and transparent pricing. We're happy our team could adjust that for you promptly. Thank you for highlighting what we strive for. We look forward to making your home sparkle again soon!

Thank you for 5-star review Mandy! We often try to guess what's the customers mood, do they want to talk a bit? Do they want to focus on straight-to-work? We try to always answer all the needs of our customers. We are glad that our work ethic was right for you, and we hope to see you again!

Thank you Albert for the amazing review! We appreciate all the feedback and it truly makes us happy to hear back from our customers!

Thank you Megan, for beautiful review. We always do our best! If you'll need anything else, don't hesitate to reach out to us!

Thank you so much for your continued loyalty and kind words! It's wonderful to hear that you consistently experience great service with Sparkly Maids.

Thank you for 5-star review! We appreciate it. :)

Thank you for 5-star review!

Wow, thank you for sharing such a fantastic experience! We're so proud of our housekeepers for going above and beyond, especially with the electricity challenge. It's our goal at Sparkly Maids to provide an incredible job no matter the circumstances, and we're delighted she made your move-out cleaning a success. We truly appreciate your recommendation! 😊

Thank you so much for this glowing review! We're thrilled that our cleaners have consistently met your expectations for your Airbnb. Attention to detail is something we pride ourselves on at Sparkly Maids, and it's wonderful to know it's shining through! We appreciate your continued trust in us.

That's fantastic to hear! We're so glad everything looks great and that you'd choose Sparkly Maids again. We look forward to making your home sparkle next time!