Thank you for sharing your feedback, Logan. We're very sorry we weren't able to accommodate your cleaning request on such short notice. We understand the concern regarding availability. Your request for a specific time window today for a deep clean of a large home was received late yesterday afternoon, approximately an hour before our closing time. Requests made with such limited notice are considered last-minute bookings. As is standard for last-minute requests, and as noted in our service terms, we cannot always guarantee fulfillment on the requested timeline due to existing scheduling commitments. We attempted to reach you promptly upon receiving your request to discuss its feasibility. Due to initial difficulties reaching you via the contact information provided, we extended our efforts, connecting with you after our regular business hours. During our conversation yesterday evening, we unfortunately had to inform you that we were unable to fulfill the request for today, as our schedule was already fully booked for this substantial service. We sincerely apologize for any inconvenience this caused. We would welcome the opportunity to assist you with future cleaning needs if you'd like to reach out to us to discuss scheduling further in advance.

Thank you for your positive comments on the move-out cleaning – we're glad you were satisfied with the service! We understand your feedback regarding the quote pricing for just mopping. Our minimum service policy is in place to ensure our team's time capabilities and travel are accounted for. We recognize this doesn't always align with very small, single-task requests. We appreciate you bringing this to our attention and hope you'll reach out for future comprehensive cleaning needs.

Thank you for the outstanding review, Nicole! We're so glad you consistently experience our commitment to respect, communication, and meticulous cleaning. We appreciate your high recommendation!

Thank you for your feedback! We're very happy to know you were satisfied with the move-out clean during our first service with you. We're glad our team was able to cover your priority areas and even get to some extra "Sparkly" within allocated time.

Thank you for the fantastic review, Cortney! Your appreciation means the world to us, and we can't wait to impress you again in near future!

Thank you so much for your kind review! We appreciate you taking out the time out of your day to share your review, we love what we do, and we hope to work with you again soon!

We're pleased to hear you were happy with the service. Thank you for your understanding and resourcefulness with the translator app, perfect cleaning has no language barrier!

Laura, we're glad that our Silvia and Maria were able to provide the highest level of Sparklyness we always strive towards! Thank you for your review, and we hope to hear from you again soon!

Thank you for trusting Sparklymaids, Malaya. We're happy you were satisfied. We appreciate your 5 stars and look forward to serving you again!

Hello Candace, Thank you for your feedback and updated review. I’d like to clarify exactly how our billing works, outline what occurred during your cleaning service, and explain our service options, including our flat-rate offering. Our Service Options: 1. Flat-Rate Cleaning: This option provides a comprehensive, full-home cleaning for a fixed fee. It’s ideal for those who prefer a straightforward, all-inclusive price, regardless of how many hours are worked. 2. Hourly Cleaning: This service is billed based solely on total labor hours ($59 per man-hour)—not on the number of cleaners working. Whether one cleaner works 5 hours or two cleaners split the time, you’re charged only for the combined man-hours. This standard practice is clearly outlined on our website and booking form which you can view here: sparklymaids.com/booking You originally booked 3 hours of hourly cleaning for a total of $177 (before discounts and tax). During our initial call, we explained that, depending on the condition of your home and the tasks at hand, additional time might be required. Upon arrival, our team assessed the situation and informed you that we would need 5 hours to complete the work rather than the original 3 hours booked. You agreed to add the extra time. At no point did you give the indication that you did not understand our billing practices and you had the option to cancel and refuse service. Although the additional time was performed by two cleaners—with the extra hours divided equally—the total labor provided remained 5 hours. In simple terms: -One cleaner working 5 hours = 5 man-hours -Two cleaners each working 2.5 hours = 5 man-hours
 The final charge reflects the combined 5 man-hours of cleaning, regardless of how many cleaners contributed. After the cleaning was completed, you signed off on the work and later confirmed via email that you were satisfied with the quality—even while questioning our billing process. During your conversation with Mary, she acknowledged that she did not fully explain that the cleaning hours would be divided between two cleaners. As a goodwill gesture, we offered a $25 credit toward a future service, which you declined. You initially left a 2-star review, even though your overall feedback indicated satisfaction with the results. We have taken every step to clarify our billing practices, including offering a credit, but it seems you feel that only a full refund would resolve your concerns, as indicated by your threat to leave a negative review. I hope this explanation clarifies our billing process, the service options we offer, and the events during your cleaning. Please let me know if you have any further questions.

Hi Novella, thanks so much for the fantastic review! We're thrilled that you and your family enjoyed our deep cleaning service and that we could complete the job even faster than expected.

Hi Evilu, thanks so much for the wonderful review! We're thrilled our fast, thorough cleaning helped make your move easier.

Hi Kristie, thanks a bunch for the awesome review! We're thrilled our post-renovation clean left your home shining and that you had such a great experience with Kristine and our team. Your kind words truly make our day and inspire us to keep delivering top-notch, hassle-free cleaning.

Thank you for your kind review Meredith! Your positive review means a lot to us. We're dedicated to delivering exceptional experiences, and we are glad we DID deliver! If you'll need us again, don't hasitate to reach out!

Thank you much for your wonderful rating!

Thank you for taking the time to leave such a great review! We're delighted to know you're pleased with our work, and we can't wait to impress you again soon.

Thank you for the great feedback on our quick home cleaning service! We’re happy to have made your day easier by leaving your home spotless. If you need fast and reliable maid service again, we’re always here to help!

Thank you for sharing your experience! We're glad to know you’re happy with our service and look forward to our next visit.

We're excited to read your fantastic review! Your satisfaction motivates us to keep delivering the best service possible.

We truly appreciate your glowing review! Knowing that our efforts are valued means a lot to us.

Thank you for taking the time to leave such a great review! We're delighted to know you're pleased with our work.

Thank you for your wonderful feedback! We're happy you loved our cleaning service and hope to continue exceeding your expectations.

Thank you for the fantastic review! We're glad to have made your home sparkle and bring you satisfaction.

Thank you for your kind words! We're thrilled you enjoyed our service and look forward to serving you again.

Dear Cynthia Sargeant, Thank you for your feedback. We value all customer comments to improve our services, but your recent review on May 18, 2024, misrepresents the facts. I will address each of your concerns based on our records and communications. During the service, our team found your property in a condition beyond average, nearing a hoarding situation (example #1: https://imgur.com/0mM0V6x), with heavy clutter making it difficult to see the floor or furniture (example #2: https://imgur.com/nPGRZoM). Despite this, our team continued the service, which typically falls under our right to refuse based on our terms of service. We informed you that additional charges for washing dishes, decluttering/organizing, and excess trash disposal would be necessary. Since you opted not to include these services, our team followed our checklist to the best of their ability. Despite your declining additional services, our cleaner went above and beyond, making significant improvements without additional charges. The before-and-after images linked below illustrate the efforts made: Before Photos: https://imgur.com/a/dugeqhZ After Photos: https://imgur.com/a/sQWEbRM We always aim to meet and exceed customer expectations and regret that this was not your experience. Your feedback has been taken seriously, and we will use it to ensure better service in the future. If you have further concerns or wish to discuss this matter in detail, please feel free to contact us directly. Best regards, Sparkly Maids Management

Hi Emily, Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you consistently have an amazing experience with Sparkly Maids, and we’ll be sure to pass along your compliments to Maria. Your support means a lot to us, and we look forward to serving you again in the future.

Thank you for the fantastic review! We're over the moon to know you're happy with our service. Your appreciation means the world to us, and we can't wait to impress you again soon!

Thank you so much for your positive review!

We're absolutely delighted to hear about your experience! Thank you for the wonderful feedback.

Your positive review is music to our ears! Thanks a bunch for taking the time to let us know.

Wow, your feedback just made our day! It's awesome to hear you had a great experience. Thanks a ton for sharing your thoughts.

Heartfelt thanks for your kind words! It's great to know we met your expectations. Your feedback is invaluable.

Huge thanks for your glowing words! We're super excited to know we hit the mark for you. Your satisfaction is our top priority, and we're already gearing up for your next service!

Thank you for taking the time to share your positive experience. We truly appreciate it!

Thank you for your glowing review! We're thrilled to have made your experience a positive one.

Thank you for highlighting our professionalism and efficiency! We strive to make the scheduling process as seamless as possible for our clients. We appreciate your feedback and look forward to serving you again in the future. All the best!

Thank you so much for your kind words! It means a lot to us that you had a positive experience with our service. Knowing we could assist and make a difference truly warms our hearts. Should you need our services again, please reach out and we'll be happy to offer you an additional 20% discount. I've already informed our staff about this, so rest assured it will be taken care of. Wishing you all the best!

Hey there, I've reviewed our records, and I'm unable to find any booking or interaction associated with your account. We're a small business, and every review significantly impacts us. Leaving inaccurate or fraudulent reviews can harm small businesses like ours. If there's been a misunderstanding or if you used a different name or contact, please let us know. Otherwise, I kindly ask that you reconsider the authenticity of your review. We're here to help and address genuine concerns. Thanks for understanding.

Hi Christina, we sincerely appreciate your wonderful review! Your feedback is greatly valued by our team. We're delighted to have been able to assist with your move-out cleaning, and we look forward to the opportunity to serve you again in the future.

Thank you for your 5-star review! We appreciate your feedback and are glad to see that you had a positive experience with us.

Thank you for your positive review! We appreciate your kind words and support.

Your 5-star review means a lot to us. Thank you for taking the time to leave your feedback.

Your satisfaction is our top priority and we are glad to see that we were able to meet your expectations. Thank you for your positive review.

Thank you for your glowing review! We're thrilled to have made your experience a positive one.

We are thrilled to see that you had such a great experience with our product or service. Thank you for your support.

Your 5-star review is greatly appreciated. Thank you for taking the time to leave your feedback and for your support.