We have no record of this individual as a customer and believe this review to be fraudulent. The claims described do not match our booking records, service practices, or communication standards. Our company has strict quality control, and when genuine customers raise concerns, we address them promptly and professionally. We take false accusations very seriously, as they harm both our reputation and the trust of our real clients. If the reviewer is in fact a customer, we encourage them to reach out directly with their booking confirmation so we can verify and resolve their concerns. Without that, we must treat this as a false review.

We appreciate your feedback, Tina! It's wonderful to hear that you think we're doing an awesome job.

We're so glad to hear that, Megan! We can't wait to serve you again in the future.

Thanks for the 5-star! We’re so happy your home is sparkling clean.

We’re so glad to hear this! Eswar and the team will be thrilled to know you’re happy with the deep clean. Thank you for trusting us to care for your home!

Thank you so much for the 5 stars! We’re glad you’re happy with our service.

Thank you so much for sharing this! It means a lot to know you felt looked after and loved the results. We’re grateful for the chance to care for your home.

Thank you for giving us the opportunity to work with you! We are thrilled to hear that you had an amazing experience with us. Looking forward to serving you again in the future!

Thank you for your kind words! Our team works hard to provide top-notch cleaning service. We appreciate your feedback and hope to see you again soon!

Thank you so much for sharing your experience! We’re happy to know you found our team thorough, quick, and friendly. We apologize for the small mix-up with the complex and will make sure this doesn’t happen again. We look forward to serving you even better next time.

Your feedback made our day! We’re glad the apartment (and fridge!) turned out just how you wanted.

Thank you so much for your 5-star review! We truly appreciate your support.

We’re so grateful for your 5-star review! We’ll make sure to continue delivering the same excellent service for your future cleanings.

Thanks for your trust in us! We’re delighted our team could deliver the experience you were looking for.

We truly appreciate your 5-star review. Thanks for choosing us!

Thank you for the 5 stars! We’re so glad you’re happy with our service.

We’re grateful for your compliment Acame! Knowing you’re satisfied motivates us to keep doing our best. Thanks for trusting us!

Thank you for your kind words! We’re glad you were happy with our service and truly appreciate your recommendation.

Thank you for the 5 stars Rachel! 🌟 We truly appreciate your continued trust.

Thank you for taking the time to leave a review Sean. However, we couldn’t find any record of you receiving a service from us. If this is a mistake, please feel free to reach out directly so we can look into it further. We truly value honest feedback from real customer experiences, as it helps us grow and serve our clients better. We kindly ask that reviews reflect actual services received to maintain fairness and accuracy for others considering our business.

Glad you loved the review. It's our pleasure to make move out cleaning a breeze. Let us know if you need any help with your next clean!

Thanks a bunch for the review! We love hearing that our team stayed busy and made good use of the time. If there’s anything we can tweak to make things even better for next time, don’t hesitate to let us know. We’d love to earn that 5th star!

Thank you! We’re so glad you were happy with the service. It means a lot to us!

That’s awesome to hear Michael! Thank you! We’re glad Hilda and the crew impressed you, not just with the results but with their speed and professionalism too. We’d love to work with you again anytime!

Thank you for sharing your detailed feedback. We're truly sorry to hear your experiences with Sparkly Maids were frustrating, and we regret that we didn't meet your expectations. While this response isn't to dispute your personal feelings, we want to clarify our processes for other potential customers. We recall our extensive communication from your first inquiry. Our team, was dedicated to providing all information, especially for your initial interest in a post-construction clean. Regarding the pricing, we’d like to clarify that our rates are aligned with standard industry pricing and in many cases, even more affordable. Since your home was in post-construction condition, it required specialty cleaning, which is different from regular cleaning and priced accordingly. We were very transparent in our email exchanges, outlining all options, pricing differences, and add-ons so you could make an informed choice based on your needs and budget. After much discussion about service types, you ultimately chose our most basic cleaning option, with agreed-upon add-ons for cabinets and eco-friendly products. Regarding your expectations for uniforms and company vehicles, we understand your concern. As a local small business, our cleaners use their personal, reimbursed vehicles (not company cars like our managers), and we had communicated this transparently via email. While we don't promise specific uniforms, our protocol ensures all crews wear appropriate professional attire. Our priority is the quality of the clean itself, delivered with professional tools. We also acknowledge your feedback on language; our lead cleaners are trained to ensure clear communication of instructions. We sincerely apologize for the missed details after your first service, especially in a new, empty home. Perfection is important to us. Upon your complaint and photos, we extended our Re-Clean Guarantee. Although our policy states a 24-hour validity, we made an exception for you, offering a re-clean weeks later, out of genuine goodwill and understanding, especially knowing you had just delivered your child. We simply didn't want to add to your stress. When the re-clean wasn't accepted, a credit was applied to your account. As per our Terms and Conditions, which you accepted during booking process online, our services are non-refundable. This policy helps us maintain consistency for all clients. Finally, we deeply apologize for the missed walkthrough on your second booking attempt. This was an internal coordination error on our part. Your request to switch from an onsite to a virtual walkthrough for June 20th coincided with our Field Operations Manager's doctor's appointment, a day she was unavailable. While the online walkthrough was completed from your end, we unfortunately overlooked this on our calendar, leading to the mishap. This communication breakdown was entirely our fault, and we take full responsibility. Our office staff reached out the very next day to offer another walkthrough, but we sadly did not receive a response from you after that. We continuously strive for improvement and stand by our re-clean guarantee for valid claims, committed to fair resolutions and customer satisfaction. We value the opportunity to serve you with clear communication and high-quality service. Please don't hesitate to reach out if there's anything we can help with.

Thank you! We’re so glad you’re happy with the results. Your satisfaction is what keeps us going!

hat's fantastic to hear! We're thrilled you had such a positive experience with Sparkly Maids! It's wonderful to know that our easy scheduling, great prices, and top-notch service hit the mark for you. We're especially glad you appreciated our flexibility in scheduling and transparent pricing. We're happy our team could adjust that for you promptly. Thank you for highlighting what we strive for. We look forward to making your home sparkle again soon!

Thank you for 5-star review Mandy! We often try to guess what's the customers mood, do they want to talk a bit? Do they want to focus on straight-to-work? We try to always answer all the needs of our customers. We are glad that our work ethic was right for you, and we hope to see you again!

Thank you Albert for the amazing review! We appreciate all the feedback and it truly makes us happy to hear back from our customers!

Thank you Megan, for beautiful review. We always do our best! If you'll need anything else, don't hesitate to reach out to us!

Thank you so much for your continued loyalty and kind words! It's wonderful to hear that you consistently experience great service with Sparkly Maids.

Thank you for 5-star review! We appreciate it. :)

Thank you for 5-star review!

Wow, thank you for sharing such a fantastic experience! We're so proud of our housekeepers for going above and beyond, especially with the electricity challenge. It's our goal at Sparkly Maids to provide an incredible job no matter the circumstances, and we're delighted she made your move-out cleaning a success. We truly appreciate your recommendation! 😊

Thank you so much for this glowing review! We're thrilled that our cleaners have consistently met your expectations for your Airbnb. Attention to detail is something we pride ourselves on at Sparkly Maids, and it's wonderful to know it's shining through! We appreciate your continued trust in us.

That's fantastic to hear! We're so glad everything looks great and that you'd choose Sparkly Maids again. We look forward to making your home sparkle next time!

Thank you for sharing your feedback, Logan. We're very sorry we weren't able to accommodate your cleaning request on such short notice. We understand the concern regarding availability. Your request for a specific time window today for a deep clean of a large home was received late yesterday afternoon, approximately an hour before our closing time. Requests made with such limited notice are considered last-minute bookings. As is standard for last-minute requests, and as noted in our service terms, we cannot always guarantee fulfillment on the requested timeline due to existing scheduling commitments. We attempted to reach you promptly upon receiving your request to discuss its feasibility. Due to initial difficulties reaching you via the contact information provided, we extended our efforts, connecting with you after our regular business hours. During our conversation yesterday evening, we unfortunately had to inform you that we were unable to fulfill the request for today, as our schedule was already fully booked for this substantial service. We sincerely apologize for any inconvenience this caused. We would welcome the opportunity to assist you with future cleaning needs if you'd like to reach out to us to discuss scheduling further in advance.

Thank you for your positive comments on the move-out cleaning – we're glad you were satisfied with the service! We understand your feedback regarding the quote pricing for just mopping. Our minimum service policy is in place to ensure our team's time capabilities and travel are accounted for. We recognize this doesn't always align with very small, single-task requests. We appreciate you bringing this to our attention and hope you'll reach out for future comprehensive cleaning needs.

Thank you for your feedback! We're very happy to know you were satisfied with the move-out clean during our first service with you. We're glad our team was able to cover your priority areas and even get to some extra "Sparkly" within allocated time.

Thank you for the fantastic review, Cortney! Your appreciation means the world to us, and we can't wait to impress you again in near future!

Thank you so much for your kind review! We appreciate you taking out the time out of your day to share your review, we love what we do, and we hope to work with you again soon!

We're pleased to hear you were happy with the service. Thank you for your understanding and resourcefulness with the translator app, perfect cleaning has no language barrier!

Laura, we're glad that our Silvia and Maria were able to provide the highest level of Sparklyness we always strive towards! Thank you for your review, and we hope to hear from you again soon!

Thank you for trusting Sparklymaids, Malaya. We're happy you were satisfied. We appreciate your 5 stars and look forward to serving you again!

Hello Candace, Thank you for your feedback and updated review. I’d like to clarify exactly how our billing works, outline what occurred during your cleaning service, and explain our service options, including our flat-rate offering. Our Service Options: 1. Flat-Rate Cleaning: This option provides a comprehensive, full-home cleaning for a fixed fee. It’s ideal for those who prefer a straightforward, all-inclusive price, regardless of how many hours are worked. 2. Hourly Cleaning: This service is billed based solely on total labor hours ($59 per man-hour)—not on the number of cleaners working. Whether one cleaner works 5 hours or two cleaners split the time, you’re charged only for the combined man-hours. This standard practice is clearly outlined on our website and booking form which you can view here: sparklymaids.com/booking You originally booked 3 hours of hourly cleaning for a total of $177 (before discounts and tax). During our initial call, we explained that, depending on the condition of your home and the tasks at hand, additional time might be required. Upon arrival, our team assessed the situation and informed you that we would need 5 hours to complete the work rather than the original 3 hours booked. You agreed to add the extra time. At no point did you give the indication that you did not understand our billing practices and you had the option to cancel and refuse service. Although the additional time was performed by two cleaners—with the extra hours divided equally—the total labor provided remained 5 hours. In simple terms: -One cleaner working 5 hours = 5 man-hours -Two cleaners each working 2.5 hours = 5 man-hours
 The final charge reflects the combined 5 man-hours of cleaning, regardless of how many cleaners contributed. After the cleaning was completed, you signed off on the work and later confirmed via email that you were satisfied with the quality—even while questioning our billing process. During your conversation with Mary, she acknowledged that she did not fully explain that the cleaning hours would be divided between two cleaners. As a goodwill gesture, we offered a $25 credit toward a future service, which you declined. You initially left a 2-star review, even though your overall feedback indicated satisfaction with the results. We have taken every step to clarify our billing practices, including offering a credit, but it seems you feel that only a full refund would resolve your concerns, as indicated by your threat to leave a negative review. I hope this explanation clarifies our billing process, the service options we offer, and the events during your cleaning. Please let me know if you have any further questions.

Hi Novella, thanks so much for the fantastic review! We're thrilled that you and your family enjoyed our deep cleaning service and that we could complete the job even faster than expected.

Hi Evilu, thanks so much for the wonderful review! We're thrilled our fast, thorough cleaning helped make your move easier.

Hi Kristie, thanks a bunch for the awesome review! We're thrilled our post-renovation clean left your home shining and that you had such a great experience with Kristine and our team. Your kind words truly make our day and inspire us to keep delivering top-notch, hassle-free cleaning.

Thank you for your kind review Meredith! Your positive review means a lot to us. We're dedicated to delivering exceptional experiences, and we are glad we DID deliver! If you'll need us again, don't hasitate to reach out!

Thank you for the wonderful feedback!