If you ordered a tonneau cover from Renegade Covers and have been left waiting with no communication, here is what is going on and the exact steps you need to take to protect your money: What Is Happening Renegade Covers has quietly shut down. Their physical manufacturing facility in West Bountiful, Utah is listed as permanently closed, and customer service has gone completely dark despite their website remaining active. Action Plan to Get Your Money Back Call Your Credit Card Company Immediately (Do Not Use the Website/App) Call the customer service or dispute number on the back of the credit card you used for the purchase. Speak directly to a live dispute representative. Crucial Detail: The automated online portal will likely block your claim because the transaction is over 60 days old. Tell the phone agent: "Under Visa/Mastercard Reason Code 13.1 (Merchandise Not Received), my dispute timeline starts on the expected delivery date, not the purchase date." Explain that this was a custom build with an expected 5-to-6-month lead time, but the merchant went out of business and permanently closed before fulfilling the order. Gather and Submit Your Documents Order confirmation email showing the transaction date, amount, and item details. Proof of expected lead time (any email or receipt showing the 5–6 month build window). Proof of merchant closure (screenshots of Google Maps or Yelp showing "Permanently Closed", plus records of unanswered emails/calls). File Official Regulatory Complaints Utah Division of Consumer Protection: File a formal complaint online at consumerprotection.utah.gov. Since Renegade was based in Utah, state regulators handle systemic non-delivery claims. BBB & FTC: Submit reports to the Better Business Bureau (Mountain West) and the FTC (reportfraud.ftc.gov). Do not wait for Renegade to respond or update their site. Contact your card issuer right away to start the chargeback process.

This company charged our credit card for the full amount of $3,754.55 on November 29, 2025 for a custom Tonneau cover. With a stated lead time of 25 weeks on their website and via the phone with their customer service in November, we waited patiently and it never came. We have been trying to call and email for over a month with no response and now their phoneline is dead. DO NOT ORDER FROM THESE PEOPLE