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Pinch a Penny #144

4.1

97 reviews

Contact

1146 E State Rd 434

Business Hours

Sunday

Closed

Monday

Closed

Tuesday

Closed

Wednesday

Closed

Thursday

Closed

Friday

Closed

Saturday

Closed

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Reviews (97)

Danielle Vitarelli

on Google

10.29.2024

The staff here are always helpful and give good pool care tips!

Response from the owner

3 months ago

Thank you for the review, Danielle!

Isa Phlyer

on Google

10.29.2024

I do not recommend getting pool service from this location. I had an appointment scheduled for after 12pm. I called twice in the later afternoon to inquire the status of my appointment. The second time I called I asked that if the tech couldn't make it to please let me know so I could stop waiting. I was trapped because they charge a $125 service call fee and I needed to be here. Both times the staff was indifferent and I was told the technician was running late with no ETA. I waited until after 6 pm (their closing time) and still no one showed nor did anyone call.

Response from the owner

3 months ago

Hi Isa, unfortunately things happen and our tech did get behind on this day. We apologize for any inconvenience.

Colleen McIntosh

on Google

09.23.2024

Excellent help, knowledgeable staff and reasonable prices. The staff help locate a DE filter for the pool pump on line because the store was out. Took all the time needed to walk me through the process. Fantastic people and service!

Response from the owner

4 months ago

Thank you for the review, Colleen! We are happy we could help you find what you needed!

bill port

on Google

09.11.2024

Larry pool tech is the best 😀

Response from the owner

5 months ago

Thank you, Bill!

Janet Clarke

on Google

08.01.2024

Hunter did a good job of cleaning my pool Monday. Enjoyed swimming in the nice sparkling water!

Response from the owner

6 months ago

Thank you for the review, Janet! We are happy to hear that you have been enjoying your pool!

Piers Osterfeld

on Google

07.31.2024

Very knowledgeable and friendly staff. Helped me fix my green pool by telling me what to add.

Response from the owner

6 months ago

Thank you for the review! We are happy we could help get your pool back to blue!

Kelly Faircloth

on Google

07.30.2024

Hunter has been cleaning my pool for the last year and hands down best guy I have had. Thanks so much Hunter!!

Response from the owner

6 months ago

Thank you for the great review, Kelly! We appreciate the kind words!

Gregg Garcia

on Google

07.30.2024

Hunter is the technician that comes to the house. We’ve been really happy with his work - he always does a very good job, he’s timely, it’s no fuss or bother, and it’s always ready to swim in. Could not be happier or more pleased.

Response from the owner

6 months ago

Thank you for the review, Gregg! We are happy to hear that your pool is looking great!

07.29.2024

Pool pump motor shorted out over weekend. Brought it in and had it replaced in about two hours. Works great. Really fast service.

Response from the owner

6 months ago

Thank you for the review, Ken! We are happy we could help with your pump so you could get back to swimming!

Matt Gordon

on Google

07.29.2024

Been shopping here for years. Always a great experience. Friendly and knowledgeable staff, great prices. Also have a weekly cleaning service. Hunter is always prompt and does an excellent job.

Response from the owner

6 months ago

Thank you for the review and for being a loyal customer, Matt!

Nancy Lacasse

on Google

07.24.2024

Friendly, helpful staff with tons of pool supplies to help you keep your pool in beautiful shape.

Response from the owner

6 months ago

Thank you for the awesome review, Nancy!

Carl Aguillard

on Google

07.21.2024

Went to get some goggles for my kids. The owner Henry was very helpful and my kids loved his recommendation! I will go back for all my pool needs!

Response from the owner

6 months ago

Thank you for the kind words, Carl! We are happy they got what they needed!

Natasha Munoz

on Google

07.14.2024

Absolutely disgusting customer service extremely rude!!!!! No need to yell at anybody give anybody attitude. Everyone who works there just rude we will never go here again!!!!

Response from the owner

6 months ago

Hello, I believe we had a discussion with you through another channel, thank you for giving us the opportunity to rectify the situation!

Chris Conlon

on Google

06.28.2024

Josh and Ian were very nice, Alex came to my house to help me learn the ropes and was very knowledgeable and kind. Great store

Response from the owner

7 months ago

Thank you for the review, we are always happy to help!

Karon Seymour

on Google

05.23.2024

Great personal service and great prices for all your pool care !!

Response from the owner

8 months ago

Thank you for the kind words, Karon!

andrew torres

on Google

05.22.2024

Bought some liquid chlorine and other chemicals and Josh , Ian, and Lucas were all nice enough to help me find the chemicals I needed . The owner Henry is a real classy fellow. Would highly recommend coming back 👍🏽

Response from the owner

8 months ago

Thank you for the review, Andrew. We are happy to help!

John Murray

on Google

05.10.2024

Very professional. Kept me informed on progress.

Response from the owner

9 months ago

We are happy to help, John!

Dennis Edwards

on Google

05.09.2024

Thorough, easy to work with.

Response from the owner

9 months ago

Thank you for the review, Dennis!

Jerry Smith

on Google

05.05.2024

The tech showed up on time, fixed the problem. Did not try to upsell me, charged a fair price. I could not be more pleased

Response from the owner

9 months ago

Thank you for taking the time to leave a review, Jerry!

Mary Lou Winkleman

on Google

04.22.2024

Alex did a fantastic job getting my new Hayward system installed and running smoothly. He is always cheerful and willing to help and answer your questions.

Response from the owner

9 months ago

Thank you for the review! We are happy to hear that Alex was such a big help!

04.15.2024

If there’s a pool repair, equipment or parts that need installation or replacement, Alex can do it all! I highly recommend Alex and Pinch-a-Penny Winter Springs for all your pool maintenance needs. Our pool is 24 years old and the water is crystal clear. Even our golden girl, Bella, agrees. Thanks, Alex!

Response from the owner

9 months ago

Thank you for the review, Ann! We are always happy to help so Bella can enjoy the pool!

shane fox

on Google

04.01.2024

Installer was late to the job but once he arrived he installed by Swim Clear 150 system. He was friendly and I’m happy with his work. Alex did communicate with me about the job before and after

Response from the owner

10 months ago

Thank you for the review, Shane! We are glad we could get that installed for you and that Alex provided excellent communication!

Christine

on Google

04.01.2024

We've been customers of the Winter Springs location for 13 years. We are super happy with our service! Alex has a vast knowledge of all pool systems. Highly recommend!

Response from the owner

10 months ago

Thank you for the review and for being a loyal customer, Christine!

Scott Blair

on Google

03.28.2024

Alex from Pinch-A-Penny was prompt and very personable. He explained to me what was wrong, why, and what he was gong to do to fix the problem. He also took the time to answer other pool-related questions I had. High marks.

Response from the owner

10 months ago

Thank you for the review, Scott! We are happy to hear that Alex was so helpful!

Jerry Riggins

on Google

03.28.2024

Last week Alex replaced my pool pump motor. He arrived promptly and in practically no time, he had the motor replaced any pumping away. Great job!! He also made several recommendations to improve my overall pool efficiency. I highly recommend the Winter Springs Pinch a Penny specially Alex.

Response from the owner

10 months ago

Thank you for the review, Jerry! We are glad Alex was able to get your pump replaced efficiently!

Greg McClellan

on Google

03.18.2024

On time. Done as promised. Easy to get appointment. Very Happy with the service.

Response from the owner

10 months ago

Thank you for the great review, Greg!

Kelly Flaminio

on Google

03.11.2024

Our pool tech Larry keeps our pool perfectly. Communication is great and we never have to worry. Great folks, great service.

Response from the owner

11 months ago

Thank you for the kind words, we are happy to hear that Alex is taking great care of your pool!

Ian Levy

on Google

03.07.2024

Working with Pinch A Penny was super easy. They came while my wife and I were at work, which was very convenient. Our pool was so sluggish, and they got things up and running so smoothly and for less than we feared it would be! Can't beat that! Our pool is now running very efficiently. Thank you Pinch A Penny!

Response from the owner

11 months ago

Thank you for taking the time to leave a review! We are more than happy to help!

03.06.2024

Alex is great.

Response from the owner

11 months ago

Thank you, Lucia!

John Klein

on Google

03.05.2024

Staff has lots of experience.

Response from the owner

11 months ago

Thank you, John!

Tina Crawford

on Google

01.01.2024

Response from the owner

about 1 year ago

Thank you!

Meghan Cole

on Google

12.22.2023

Great customer service! They were super helpful and responded to my inquiries quickly. Would definitely recommend for anyone in the Winter Springs area!

Response from the owner

about 1 year ago

Thank you for the kind words, Meghan! We appreciate it!

12.22.2023

Response from the owner

about 1 year ago

Thanks!

David White

on Google

12.21.2023

Highly recommend you stay away from these guys. Over charge you and give you horrible service and then the manager Josh gives you even worse customer service. Do yourself a favor and go with the next pool service company. Put a Ring camera out by your pool and see what you are paying for.....

Amron Case

on Google

09.08.2023

Response from the owner

over 1 year ago

Thank you!

Nicole Pagan

on Google

08.04.2023

Response from the owner

over 1 year ago

Thanks so much for leaving us a review!

Debi Mcgrady

on Google

05.25.2023

Both my husband and I were extremely happy to see there is new management at the Winter Springs store. The attitude difference is amazing. We had such bad experiences with the old management that we decided to only use pinch a penny to buy chlorine and nothing more. We had them service our filter system and when they were done it was leaking in places that were not leaking before they started. When I went back in to talk to the manager, Robert, about all the new leaks when we had NO leaks before and all the DE powder that was now all over my pool deck he said LADY YOU HAVE MORE PROBLEMS THAN THAT OUT THERE! He did send the guy back out but nothing was fixed and my husband ended up fixing all the new leaks. I asked the guy that came out what issues Robert was talking about and he said oh nothing he's just confused. We are considering talking to the new manager about coming back out. I hope anybody that stopped going to this store because of the attitudes of the old manager gives it another try. It really does seem to be a different environment now.

Response from the owner

over 1 year ago

Thank you for the feedback, Debi

Ameer Robinson

on Google

03.24.2023

I drove from Sanford to get here I came to get my maytronics dolphin serviced. I spoke to Lucas over the phone and he was very helpful. I was assisted by Neil and Lucas in the store and I can't say anything bad about my experience. I'm actually really happy and even though this is about 25 minutes from me, I would definitely recommend this location, five stars all around!!!

Response from the owner

almost 2 years ago

Thank you for the review! We are happy we could help with your pool cleaner!

Sara berkner

on Google

01.18.2023

So far very poor service. Just spent $1400 for a new pump and pool sweep. It need adjustments and I can’t get them out here. I don’t appreciate the run around. Hopefully I will be able to give another review with more stars after they fix my problem.

Response from the owner

about 2 years ago

Hello, we don't have any records under that name. Please call us so we can learn more, thanks. (407) 327-6006

Aaron Phillips

on Google

01.16.2023

Top notch service. Absolutely Recommend

Response from the owner

about 2 years ago

Thank you, Aaron!

CARRIE WESTLUND

on Google

10.15.2022

Response from the owner

over 2 years ago

Thanks so much for leaving us a review!

Jim Moore

on Google

10.11.2022

Horrible experience with the location at Winter Springs Town Center specific to the supposed repair of our two-year old Polaris pool vacuum. Our weekly pool mtc service advised the vac was no longer operating properly. First visit to PP around June 2022. Nearly a full calendar week to replace some parts. Placed the vacuum back into service. Within two months our weekly pool service (again) advised pool vac not working properly. Back to PP. Diagnoses: Needs more parts. Two full weeks. Placed vac back into service. Stopped operating properly after three weeks. Took vac to a different pool equipment repair shop. Diagnosis: The parts that were supposedly replaced by PP either were faulty or had not been replaced. Second repair shop replaced the faulty parts. Completed work in two days. Vac works almost like new. Obviously I cannot recommend the quality or timeliness of PP service/repairs. Long-time neighbors advised (in hindsight) that I was wasting my time with PP. That the store is staffed with a bunch of young people of limited technical prowess. Fortunately there are options/alternatives.

Response from the owner

over 2 years ago

Hi Jim, we can't seem to find record in our system under that name. Can you please give us a call so we can learn more? (407) 327-6006

ali Abounnaim

on Google

10.03.2022

Good customer service

Response from the owner

over 2 years ago

Thank you, Ali!

Mary Ann Shofstall

on Google

09.21.2022

Good service at this location in Winter Springs.

Response from the owner

over 2 years ago

Thank you for the review!

Jason Rubel

on Google

09.07.2022

The staff here is so helpful and friendly. Great products. Always spot on recommendations for maintenance needs.

Response from the owner

over 2 years ago

Thank you for the kind words, Jason!

Laura Palmer

on Google

06.29.2022

Such a high turn over rate. In the last 3 years we have been in our home, i have never seen such a turn over rate in one place. I have had the hardest time getting my pool clear, weekly water tests, routine maintenance and so much more including over $100 in unnecessary chemicals. I have never had any kind of growth in my pool on the last 3 years until now. I finally gave up and went to another store who could help me. I have ended up going to lake how road store and i less than 24 hours my pool was clear..... either test the sample right or find someone who can. Don't question the customer like I've been questioned the last 6 times I've been up in the last 2 weeks. I've made more trips up and spent more money in chemicals in the last 2 weeks Thani have i the last 2 years!

Response from the owner

over 2 years ago

Hi Laura, we do not have any record of you being a customer at our store. There is another store between our store and the Lake Howell store that you likely visited. It looks like you may have placed this review on the wrong store. We would be happy to have you in as a customer as well if you find yourself near Winter Springs Town Center off of 434.

tina crump

on Google

05.02.2022

They are really good people and so helpful with everything

Response from the owner

over 2 years ago

Thank you for the awesome review, Tina!

Dan Palumbo

on Google

04.24.2022

Diagnosed my problem and fixed it, free of charge! Unbelievable service technician, polite, respectful and courteous!

Response from the owner

almost 3 years ago

Thanks for the review and compliments, Dan!

Georgiana Yasko

on Google

04.02.2022

Great job cleaning my pool

Response from the owner

almost 3 years ago

Thank you, Georgiana. We are glad your pool is looking clean!

John Lanzetti

on Google

03.28.2022

Response from the owner

almost 3 years ago

Thanks for taking the time to leave us a review!

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