TERRIBLE TERRIBLE COMPANY, i don’t recommend ever,They are ignorant and don’t care about the tenants and never wanna fix anything!!

I could write a book on everything that was wrong with the house (and still is) when my son moved in and went over the paperwork stating the condition of everything top to bottom (it's part of the paperwork needed). The amount of things wrong was ridiculous, as was the lack of response to address it all. Finally someone came and saw what we saw (this is my son's home, he just moved back to PA in August), but these things still were not addressed or anything done to fix most of it. The lease was signed at the end of November 2025 and we're counting the days when he can get the hell out of there. The only plus is the time he'll have to save for a new place. Ryan is the most incompetent person I've ever dealt with. Ignores most of my sons texts/calls. I wonder if he would let a family member of his live here. Or even spend a week here. His title of property manager makes me wonder what he actually does for the company, because my son's property is not being managed. And this isn't at all things that have come up since he moved in, this is all what was existing upon move in inspection by us. The only thing that happened afterwards is a $1000 electric bill. Which their electrician checked it out, he saw it is an issue with the electric in the house. So now we're waiting for someone to actually do something about it, but have been waiting way too long. The rent amount and location were perfect for my son moving back down to the area, but I have such guilt for recommendating it to him to check out. Run, don't walk, from PGM. It's not worth finding a home that seems too good to be true. It is. Oh, and the rent was 1400, and the guy, Andy, that worked with us with all the paperwork and signing the lease, dropped the rent to 1250. Not sure why that was. A better deal to get my son in there so he gets his commission? And today I found out his pipes are frozen. Couldn't use the shower, except for cold water, or kitchen sink. Temps are under the freezing mark now. It disgusts me. People need homes and are ignored when a problem arises. Skip reading the good reviews. That's what I did. I should have read all the bad ones before I let my son see this place and sign the lease. I could go on and on, but will leave it as this.

So far, they have been quick and very helpful. I appreciate the due diligence.

I'm a person who communicates. I'll say the company can do better with communication other than via email. I met with a broker for the property today. I will say he arrived on time; the place was immaculate. I'm glad he let me walk around and see for myself.

They don’t call back or answer the phone about a property

James Leon is a lifesaver!! I recommend PGM to anyone in an emergency situation.

Very unresponsive management. Not the level of communication or basic care a community should expect.

Awful business. Stay away. They only want your money.

Got it all done as wanted,thanks

With this particular situation I feel very satisfied I'm very grateful for the maintenance guy Rory he was patient he had multiple things to fix he did everything in a timely fashion and everything was done correctly I'm so grateful

PGM Real Estate is extremely efficient and thorough, protecting the tenant and especially the owner of the property!

I had so many things that needed fixed. I had a Maintenance Gentleman, Emmers, come and fix my screens, toilet, and some cabinets. He was very professional but was kind and friendly. He really made me feel content and happy with the respectful way he addressed me and the issues going on with my home/apartment. I am very thankful for Emmers fixing the many issues and look forward to him coming back to finish the rest of the issues.

Since we've moved into our home and put in work orders, the maintained team has been diligent, worked in a timely matter, professional and clean. Thank you PGM!

Great experience with them, quick to resolve issues. Very happy!

Pete the plumber came, snaked out the pipe in the front lawn and solved the problem. I wasn't even home.

Current Tennent at a property with out clean water. PGM keeps closing our work orders out, with out fixing the problem. Unable to get a manager to call me back after being hung up on by Adrian. Most of the reps that I have talked to are not helpful. Carrol seems to care, but is limited by what she can do, but the management on the emails are not helpful at all. You would think that having clean water would be a priority, but they keep sending mechanics to our apartment without letting us know, not to fix out water, but because everyone else's hot water heater is in our basement. Which has happened at least three times, in the last month. We moved in December, and have not had clean water since. There is sediment coming out of the cold water so bad, that you can't see the drain in the bathroom sink when you fill it up. They just merged with the company we signed our lease with, and that is the go to excuse. But that shouldn't be the reason that we don't have a response about wanting clean water.

Awful experience! Barely answered “melds” aka work orders. Charged extra fee monthly for their “benefit package “ which was never utilized. Cancelled snow removal issues after sun melted all the ice and snow after 2 weeks!! Just ridiculous!! These are before and after pictures….PGM management didn’t care about what property looks like either, very embarrassing! New property management company “YOU BOY UNLIMITED LLC “ did this within one week of taking over, ONE WEEK!! I can’t wait to see what else they take care of!!! DO NOT RECOMMEND PGM MANAGEMENT FOR YOUR PROPERTY OR TENANT NEEDS

Title: Completely Ignored and Frustrated I wish I could say my experience with this PM real estate company has been positive, but unfortunately, it has been anything but that. I have been trying to get clarity on my lease agreement since January 2024, and here we are, more than a month later, with absolutely no response. It's incredibly frustrating to feel completely ignored by a company that is "supposed to support its tenants". Despite multiple attempts to reach out and express my concerns, it's as if my messages have vanished into thin air. I understand that everyone has a busy schedule, but a month and a week without so much as an acknowledgment of my inquiries is simply unacceptable. I refuse to go month-to-month due to the exorbitant costs involved, yet I'm left in the dark about my lease agreement, which is supposed to be signed by March 1. To make matters worse, I have started to feel like this company is trying to bully me into signing a contract without providing the clarity and assurance I need. The pressure to sign without addressing my concerns is not only discouraging but also downright unprofessional. Instead of fostering a supportive environment, they seem more interested in pushing tenants into agreements that we are uncomfortable with. This approach is not only disrespectful but also raises serious concerns about their business ethics. It's disheartening to see a lack of professionalism and communication from a property management team. If you value your time and want to be treated with respect as a tenant, I would strongly advise looking elsewhere. This company has shown me that they have no regard for their tenants' concerns, and I genuinely hope they improve their communication in the future.

I reported to PGM that my heating oil tank was leaking on a Monday afternoon, I had a replacement tank in place by Tuesday evening, I was very impressed with how fast the work was done.

They are an okay rental group. Nothing horrible about them but nothing great. I probably won't rent from them again but nothing happened to make me not like them. Their communication within their office is not great and be warned because they will come into your unit without notice but everyone that I speak to is polite.

The maintenance man. Albert was kind and friendly. He did an excellent job of fixing the shelf under the kitchen sink. Very satisfied

Pete is the best! He is always there for whoever needs him!

The person was very professional from the beginning of work thru to the completion.

EXCELLENT!! TOP OF THE NOTCH!!

The response is fast, the new faucet installed is perfect, works well, perfect

I had a problem with an exit door to my apartment. Prompt service pleasant repair man

We’ve rented through them for the past 4 years, they have taken care of any issues we’ve ever had so far! Nothing to complain about here😎

They are good at managing their properties. Responsive to maintance repairs.

Thanks Carol!

I’ve been leasing with PGM for over 4 years now and I have to say that they do a wonderful job. Whenever I have an issue, they respond right away and they do a great job with repairs, if needed.

Very efficient and quick

Communication of needed service details were easily done through the Meld and by phone in a timely manner making for a quick completion of the requested work. Thanks to both office and tech personnel. 👍

Work was done as promised,no more leaks. Cleanup was a little suspect.

Thank you for the service

The people at this management group is very helpful

Responded in a timely manner efficient work

Very kind maintenance team; was able to explain and educate as he went! We were very happy with our first maintenance experience at PGM!

Lost running water to the house on Christmas Eve. Expected obvious delays with holiday etc. When I spoke to Jason, he was friendly & quick to try to resolve issue. The plumbing company was quick to be out first thing next morning & had the problem fixed within 30minutes. Beyond helpful

My experience was the best the move in process was so easy and fast I had the pleasure of working with Dan who made sure my move in went smooth