We came in early morning on a Saturday for our dog and the staff was friendly, prompt and empathetic. We had to make the difficult decision for our dog and the staff was understanding. They talked about our options and the process clearly about how they will let our dog pass away painlessly and peacefully. However, our experience turned miserable pretty quickly. We were left in the room that our dog passed away for almost an hour after the vet finished and took our dog's body. The door was opened slightly, so the staff might have heard us when we started to get mad when nobody came to give us an update afterwards. Finally, the vet assistant/tech came and apologized saying that there was a miscommunication and then we got our dog's remains. Then, we got a sympathy card in the mail, but it was for a cat. We had a dog! That was the last straw and made me want to write this review.

Found a kitten in bad health. Brought the kitten to the vet. Asked if they could let me know what the fate of it was if I called back and basically got a HIPPA rundown for animals. Im bringing the animal in to possibly be saved, not trying to steal someones information.

Heartfelt thank you to EVH for taking such amazing care of my dog. When I called in with an urgent medical situation, they got us right in the door and care started immediately. They were so kind and compassionate and took extraordinary care of our sweet boy. We received updates and pictures of our dog the entire time he was there. Raaka, the techs and all of the vets working on him were calm, caring and helped us understand what we were facing and all of the options. They even communicated with our vet and researched all things possible to try to help him. They were the bright spot in a terribly hard situation. We highly recommend EVH. Thank you for taking care of our sweet boy when we could not. ❤️

Upon arriving with my cat I let them know she should be given Gabapentin right away because she has a tough time at the vet. Two hours later they finally brought me back to let me know they had only checked her vitals (not even her temperature) and were unable to further assess her because of her mood. I would have thought that in those two hours they would have provided her the anxiety medicine necessary for them to further exam her. When they provided a long list of fees needed to continue the exam and I questioned those fees and the exam itself; the mood/friendliness of the care team shifted dramatically. I asked to have her discharged since she had been back there with no medication and bare minimum treatment. It took almost an hour to discharge her from the time I asked she be returned to me. When they said she was finally ready, they made me go back and get her into her carrier which feels completely incompetent that I had to do it on their behalf. An emergency vet clinic should be able to administer gabapentin and safely return a cat to its carrier.

Either severely understaffed or incompetent. Not enough urgency. Longest I’ve had to wait for vitals to be checked. Needed to wait another hour for a discharge. What discharge? No treatment was being done. This place is an embarrassment. The place I went to in Portland was miles better. Not even close.

My pup had a surgery and had some strange breathing during recovery. Staff was kind and fast and helped my pet and myself quickly in the middle of the night

I brought my 6 month old black lab Winston to them very sick near death. They quickly diagnosed he had parvo and started treatment and saved his life. I can not thank them enough. Winston has made a full recovery and loves life. Amazing team and great communication!

We were in and out of multiple emergency hospitals and our primary vet trying desperately to understand what was happening with our dog. Out of the three veterinary hospitals and clinics we visited, this emergency hospital was the only one that took him in immediately, gave us clear cost estimates, and, most importantly, accurately identified what was wrong. Their team went above and beyond from the moment we walked in. After diagnosing him, they didn’t just send us on our way, they provided us with several oncology options and helped guide us through next steps during an incredibly overwhelming moment. Every staff member we encountered was compassionate, patient, and genuinely supportive. They treated our dog with kindness and treated us with empathy at a time when we needed it most. I’m deeply grateful for the professionalism and care they showed throughout the entire process. I would highly recommend this hospital to anyone seeking thorough, compassionate, and truly dedicated veterinary care for their pet.

I brought my cat here for what I thought may be an emergency. I called beforehand and let them know he had some pinkish urine. They urged me to come in immediately. Upon arrival, before even filling out paperwork...they took my cat to their back room. I don't like that they have a screen with all the animals pictures and names for people to look at. Pretty sure that would never fly in a human clinic. The vet came out to the waiting room to discuss my cat, rather than taking me and my cat in a room together to examine him in front of me, as our regular vet would typically do. She let me know I'd be given a "quote" for a urine sample. After a while longer, I get called into an exam room. My cat is still not present. The tech hands me a sheet like I'm at a restaurant, "it will be this at the low end, this at the high end". The high end was nearly $900 for a urine sample because they would have to use pain meds for it. I asked why pain meds would be necessary, I was met with resistance and also an air of "if you want your cat to suffer, that's your decision". I declined the sample and asked for my cat to be returned to me immediately. I waited about another 10-15 mins before I popped my head out of the room to ask the reception staff where my cat was. They didn't have an answer, one chimed in "they are working on discharge papers". I said "why would he need discharge papers? You aren't treating him." The vet then came in (again without my cat) and said "I will not have you speak to my staff that way." She told me my cat would assuredly need emergency care in the next 24 hours and gave me a list of others because they would not be having me back. I was OK with that. I will absolutely NEVER bring any of my pets here, and I will urge anyone I know to avoid it at all cost. This is a money grab, playing on the love we have for our pets. We have our cat on a new prescription food, pretty litter, and he's doing just fine. Side note: the tech I dealt with was incredibly rude to the older gentleman that brought a pup in that he thought was having a panic attack. When he asked the status she said "I don't know, it could go one way or the other. I don't have an answer for you."

Staff was wonderful, caring and very helpful in the difficult process of helping our Cajun cross over the rainbow bridge. Very professional and courteous . Offered all the time we needed, Didn’t rush us through our grieving Very thorough and talked us through every step of the process If I could I would give them 10 stars.

DO NOT TAKE YOUR PET HERE ! I wish I could give this place absolutely zero stars , I came in with my dog acting strange I told them something was wrong. They suggested she ate something that was making her sick. The guy who tried to vaccinate her poked and prodded at her arm until I told him to do it another way. They sent me home after giving her nausea meds they didn’t listen to a word I said. Took her to another vet she’s has severe swelling in the throat they were surprised she was even breathing !!! She could have died , DO NOT GO HERE

They were very good at treating my cat. But the one guy there taking information for the billing needs to show some compassion instead of being all about if you have all the money for your bill.. he was pretty rude!!

Very expensive unlike most vet clinics and made us wait 5 hours for our dog who was lethargic, couldn't stand, and was vomiting all day. They wouldn't see us, refused to give him the medical treatment unless we told them our payment plan and kept changing the prices even HIGHER than what we discussed.

Brought my dog Violet in, she is reactive and not friendly. All the staff were very understanding and professional and I felt comfortable in leaving Violet with them overnight. They were very upfront with costs and care, even letting us know that we could come visit her. I could not recommend this place even more, I felt that my pet was in good hands and now she is home feeling better than ever. Thank you to Dr. Johnson, Natalie, Rebecca, Dawn, and everyone else there!

Extremely predatory and kill happy. Only come here for an actual emergency, don’t believe them if they say your animal won’t make it till after you see your animal and do your best to pick the staffs brains about what’s really going on with your pet. I’d say much more but it would be an essay. They treat your pets like a useless waste of time piece of property and you like you are stupid. They try to shock you out of money using your animal as bait. Let’s just say the amount I paid upfront to this emergency vet just to be told I should euthanize my dog half a dozen times and get a small bottle of dog pain meds is the same as I paid for second opinion elsewhere which included a full physical exam, set of 4 X-rays, a stay at the vet so the could properly sedate him to take the X-rays, and more. I wish there were better options in Springfield for emergency care. My dog is doing great after his accident, btw. Glad I was able to see through the BS and not euthanize him or pay for made up problems and find better care for him elsewhere.

Plan on being there a loooong time, getting no updates, upsold on overpriced care where they push for unnecessary care and rediculous markups. I'm sure they workers are overworked, but the owners are clearly pushing a model they preys on people being scared and vulnerable. Also, for the person that monitors this page, save responding to me, you already lost my business and won't get me or my dog back.

On a Sunday night when our dog was in distress and couldn't walk, we took her to the Emergency Hospital for an assessment and treatment and were so impressed by the care she received and the people who helped us, including the reception staff, veterinarian, and assistants. We were very grateful for the care of the veterinarian, Dr. Barlow. She was awesome: patient, caring, competent, and thorough. She answered all our questions and explained everything in detail and with compassion. There is a lot going on in an emergency hospital, heavy emotions and anxiety (people AND pets), and every staff member we saw handled those big feelings with calm, kindness, and professionalism. It was a tough place to be for a few hours so I want to send my appreciation to all the people who are there day after day doing this meaningful and difficult work. We greatly valued your time and efforts in caring for our dog. The hospital is well-run, clean, and while you should expect to wait at various times, there is a clear and efficient process that is followed to manage the animals in their care. I am glad this emergency hospital is in our community and would definitely go there again.

These folks took such good care of our pup. She had a high fever and they guided us through the process with care and patience. They navigated a really high patient load with organization and attention.

Took one of my cats in on Christmas morning for a potential foreign body. They were super compassionate, understanding, and friendly. Highly recommend.

Maya 2 and 1/2-year-old border collie smelled something she couldn't resist I live in the country next to the river and I seen rats crawling over the wood pile on the back porch. So yesterday evening on dropped a couple of green mouse killer vape bars down deep in the wood pile.. 15 minutes later I went to let my border collie in and I looked up and I noticed that torn into the pile. I grabbed my flashlight and went out and looked and digging through where I had known. I tossed two bars of mouse poison. I could only find one! It didn't take much thought. I googled 24-hour animal hospital right? Nearest that I could find was us in pioneer parkway in Springfield. I called them, explained what had happened. I said I don't know that he's eating one, but I suspect I very strongly suspect that he has. I grabbed the bag of poison and I showed up 20 minutes later. They immediately checked them in and took them back. The most direct immediate approach that needs happen. And very very fortunate over there at the vet clinic. Very very fortunately, even though it was a neurotoxin got my Ranger had. It was not enough that it should impact you. I have a handful of things I need to watch out for the next 4 days. 5 hours of quality hospital emergency veterinarian service for less than $500! I warned them to expect review on Google and with only a little hesitation, those wonderful ladies in the office. Smile that me 💖

The doctor was professional and thorough, but the techs and front office staff are not. Other pet euthanasia's are spoken of loudly in front of the entire lobby, and they are clearly short staffed. It is felt by the patients left waiting in rooms for what is told to be a few short minutes turning into almost an hour while you sit there confused and your pet needing care, and the techs who are so blatantly and aggressively fake nice. it is just not a good combo and therefor I would advise others to seek immediately needed care elsewhere.

I have a federal license to have exotic animals for educational purposes and my fennec fox became ill at one of the worst times. Vets that can treat them are limited even at the best of times. His usual vet was unavailable and after some calls around I was suggested to call here. It was new news to me that they except exotics now. I called first and came in when they said the exotic vet started his shift. They took him in back right away while I filled out the paperwork. There was a wait of course since it's an ER for animals but I wasn't focused on the time. I've waited longer in other situations. It'll depend what cases are showing up. Everyone was nice. The vet tech took a through history. The vet was knowledgeable and explained things clearly. He even had the fennec reference ranges, but I had brought my copy that I have, since that's not always the case for exotics. They sent regular photo updates while he was hospitalized, so I included a couple. They also encouraged my visiting him or calling. He came home after a day and a half and is improving. As far as cost, it was actually not that bad. I'd say it's about on par with the current pricing at my regular vet, if we had to do that many tests, treatment and hospitalization.

Super caring staff here, helped out my cat Lizzie and me, their compassion was greatly appreciated. Thank you to everyone working here.

Ive been here twice now... I won't go into detail but the first visit was one of the worst days of my entire life and the people here helped me and my family through it. Every single person I talked to here was incredibly kind, reassuring, and extremely patient. Because of my first experience with them, we went back again when we had another emergency. And just like the first time, every person I interacted with in their office was amazing. On top of that, they're very reasonably priced, especially for an emergency clinic. I can't recommend them enough.

Even though the wait kind of sucked I had a great experience there. Everyone there is absolutely sweet and showed amazing compassion. My cat isn't great with new people but she seemed to love everyone she had an interaction with as well. Highly recommend coming here simply for the amazing workers and great care.

I was there for a sad occasion. I knew that euthanasia for a little dog was what we were seeking. I called ahead and got the base price of $189 just to walk in the door plus the cost of euthanasia itself at $65 to total $254. Being on a budget and not entirely sure *when* our buddy was going to be ready, it was nice to know we could go in at any time and they would not leave us waiting too long. They were very sensitive and accommodating to my little guy and our family.

Tonight I took my Chihuahua in for pain in his front leg. Most likely due to overgrown nails that got snagged on a blanket. We only took him to emergency because Everytime he moved for one hour he yelped if we tried to pick him up he yelped and he only took a couple bites of his food. I called ahead to check if I had to pay at time of service as I only have access to a certain amount per day, I was told no so I took my dog in. Upon arrival I explained what had happened and they examined him when talking to doctor I was informed she wanted to do multiple things that weren't necessary and would have to pay before leaving in full. I chose not to do blood work or X-rays and just got some pain meds to take home my dog has been fine since leaving but had I done everything they wanted to I would have had to over 1000 before leaving we did some adjustments and it was still over my limit for today so had to drop pain meds at the vet for them to finish trimming his nails and just had the exam and meds to take home. They wanted to prove he also had something that isn't even common for his breed and wouldn't show up on blood work or an X-ray and a normal behaviour was what led them to think he may have a intervertebral disk disease. However the switching of front feet is normal according to his actual vet and we have noticed it is perfectly normal when we need to trim his nails. Our concern was that he had dislocated his shoulder or a toe which the doctor felt no signs of and our dog didn't react in a way associated with pain during exam, we also though he may have cracked a toe nail. My biggest problem is that they said no payment due at time of service over the phone and then come to find out I had to pay everything in full at time of service. Otherwise staff was very nice and professional. However we will not be going back.

Read online they were good vet services and kind hearted vets & staff. They tried to help our boy out and stated they had to have the funds right there and then in order to save his life with surgery we provided that we would have the money the next day or two showing the two loans that were pending to cover the cost to save our boy but because it was a Sunday night. They said they couldn't do anything further with the life saving surgery unless money was upfront. We tried relentlessly on different borrowing apps to get funds quicker for about 3 hours showing them we are trying. But to no avail. They provided us a list of vets in the morning that could probably help. We were sent back home because of no funds and because we are in recession-they stated, but we showed in the morning we would have it for them or atleast half until the following day. Unfortunately he passed on the way to vet in my sons arms in pain only 7 years old. I tried to take optimistic side that understand society has screwed them over with not paying but we showed them providing proof we would have in the day or two to save our boy even with $9,975.00 in debt (emergency surgery) even with the APR which is dOUble BUT we were determined to try and save his life. Which WE tried but still feel like the failure he lost his life. I wish I never selected this facility but all the reviews seemed like they could help. No faith in humanity I wish I was exaggerating this but this is all true. Make sure to have money when coming to this facility or you won't be saving your family member

My family was incredibly impressed with the care we got from this clinic. Not only were they prompt and kind, but they sent us pictures of our pet for his entire stay! This is an emergency clinic so of course they’re expensive, but upon picking up our cat they even gave us money back. I’ve never had such a stressful experience be handled with so much care. Thank you Dr. Johnson and team!

About two months ago, my cat Peaches went into a kidney crisis after accidental lily poisoning. I brought her to EVH on my vet’s recommendation, and I’m so grateful I did. Core at the front desk was very helpful and made sure Peaches was immediately taken to the back while I finished paperwork. Dr. Quigley was incredibly compassionate and walked me through all my options while being mindful of my budget. I was in the middle of moving and could only visit once a day, but I received frequent phone updates, and Lauren, the tech, even sent me photos and reassured me that Peaches was getting lots of attention. The whole team was professional, efficient, and caring. There was a wait when I arrived, but that’s to be expected in any ER. Lily poisoning is usually lethal, but EVH saved Peaches’ life, and I couldn’t be more grateful. She is now healthy, completely back to normal and living her best lazy cat life thanks to you guys.

I cannot express the gratitude I have for the staff here. The compassion and kindness they showed us in a very difficult time with our beloved ferret Buddy, I will never forget. Thank you all for everything you did. Especially Megan. I can't thank you enough for going above and beyond for our baby.

They told me to shake my dog to get him to throw up which is super dangerous. I just want them to provide better training to their staff but they won't email me back. They don't care if they hurt animals I guess.

Just want to say thank you again to Melissa, Dr. Quigley, and all of the staff here for their help yesterday with my elderly dog. He was ready to go, and their kindness and professionalism was off the charts. It’s so hard to put down a pet, and they were wonderful on a hard day.

They told me to shake my dog to get him to throw up, which is malpractice. I will be filing a complaint against them with the OVMEB. Update: the manager refuses to email me back. They continue to shake dogs to throw up which can kill them. Horrible people. All I want is better training for their staff and they ignored me.

The people at Emergency Veterinary Hospital are the best of the best - incredibly proficient and professional, while also deeply caring and empathetic. We've taken a couple of our animals here and they are always treated with the utmost care.

My experience with the veterinary team is highly recommended! how to take my fur baby in end of her life and they met me with compassion and kindness and helped me through a very difficult time I'm forever grateful to them

Great experience at this hospital! Our poor dog was very sick and had to stay overnight to be treated. Everyone who worked with us was so kind, understanding, and thorough. They took such good care of our sweet girl and kept us well updated and informed. She is feeling much better now and we are so grateful for all the help we received. Highly recommend! 💙

The best place I could have chosen to take my cat after his tail pull injury. The vet and vet techs here were so beyond accommodating to me on a night that honestly was really just horrible. They literally saved me and my cat by taking great care of us and working out a plan with me when I had to unexpectedly leave my cat there to take care of my own personal health. The most compassionate staff works here and I couldn’t recommend this place enough.

Professional Friendly Sensitive

The staff at this clinic were kind and welcoming, and the veterinarian who initially treated my peacock seemed helpful and knowledgeable. Unfortunately, my overall experience left me disappointed and concerned. The main vet appeared visibly overworked and frustrated, which affected the quality of care. He quickly became dismissive, ignored several of my questions, and abruptly left the clinic without answering my questions . It was clear to me that he was under pressure—likely from being short-staffed and overwhelmed—but that doesn’t justify disregarding a concerned client or their animal in need. I had specifically asked for lab samples to be sent to the California Animal Health and Food Safety Lab (CAHFS), but the clinic refused unless I paid an exorbitant fee. I ended up transporting the vials myself to UC Davis, where the test was processed for under $100. It felt as though I was being taken advantage of simply for requesting an alternative diagnostic option. I had also been told the vet would be available when I arrived, but he wasn’t. After a four-hour drive from California, I waited another four hours at the clinic, unnecessarily stressing my animal. A simple call or update would have made a world of difference. I caution others who consider this clinic. While some individual staff members genuinely seem to care, In my opinion, some recent management policies seem more profit-driven, which may be affecting the quality of care and the well-being of both clients and staff. The experience left me feeling that monetary incentives are being prioritized over patient care, and that the emotional toll on the employees is beginning to erode and show in their interactions. It’s unfortunate, because there is potential here for excellent care—but unless this clinic starts putting animals and their owners before corporate profit, I can’t recommend it. I would’ve done more to escalate my concerns but I’ve had Some pregnancy complications that have prevented me from taking action and writing this sooner. I want to be clear that everything I’ve shared is my honest opinion and based on my personal experience at this clinic. This is the correct clinic. I have your address on my receipt. So I'm reposting my review.

Fantastic staff, very willing to help during tough times.

Reading the 1 star reviews has me wondering if people actually went to this emergency room or not because I personally had nothing but a great experience. All of the staff I had talked with were all very nice and caring, and everyone of them was able to answer whatever question I had. The $500 deductible seems like a lot at first, but once you realize that they will pay back whatever extra that doesnt get used its not that bad. Especially for an emergency veterinarian. The vet that talked with me about the treatment plan was very knowledgeable on the topic and was very clear on what the choices were to go with. I would personally take my dog back here if she ever has any more emergency situations in the future.

I can’t say enough good about the care, attention to detail and concern we received at EVH. We arrived very worried with our beagle three times in 48 hours. In the end, a tricky bowel and colon obstruction surgery was completed with success. The communication and responsiveness were top notch. These are amazing people working in a beautiful patient/owner centered environment. Thank you, EVH; we wouldn’t have Sadie with us anymore without you

Was visiting Eugene Oregon for a few days when my dog came down with some sort of bug .. wasn’t scheduled to come back home for several more days and knew my dog needed treatment so was thrilled to find a 24 hour emergency vet…arrived around 7:30pm and got checked in and was moved into a treatment room within 30 minutes of arriving…sat in there with my dog for an hour and nobody showed up…popped my head out and asked somebody if it was going to be much longer before the vet would come in and assess my dog… I was assured that somebody was going to go check and see how much longer and they would be back… Waited another hour and went out into the reception area to talk to the front desk and ask why I’ve been in there now for two hours with no vet… When one of the clients waiting in the reception area told me that it will be hours before I see a vet and that they have been waiting for four hours already and just saw a vet… Needless to say I went back into the room. We did another half hour and just decided to jump in the car and drive six hours to get home and see my own vet… I hope nobody else has a sick animal and comes here for help as it was an absolute waste of my time. * This place is unreal..as you can tell from their response, it’s a standard preformed answer…”basically we don’t give a rip” 🙄

Incredibly fast service, they got my rabbit in to be seen IMMEDIATELY right when I walked into the door. The vet techs and veterinarian's bedside manner was incredible and they even ended up charging me less than the original estimate was for my bunny's care.

My husband and I were amazed, thrilled by and grateful for the staff and service we received for our dog. He intimidates others, but the staff knew how to work with him. They were very professional and thorough in checking him out and kindly answered all our questions. They were very friendly and it was clear that they were in their jobs because they loved and cared about animals, rather than simply to process clients and make money. In fact, after checking him out, they determined our dog didn’t need to be admitted and didn’t charge us anything. This hospital and staff are amazing. We recommend them 1000% !!!!!

The Staff is kind caring and profession. Couldn’t be happier with their care of my sweet dog.

***********PLEASE HEAR ME OUT************ Do not take your pet to this place. From the $500 required "emergency CPR" fee that must be paid up front to the $2,000 phone call where I was told that my dog was already given the anesthesia and that I needed to check my email and to follow the link to send $2k for a CT scan that had never been discussed prior to the anesthesia. This place is a joke, they don't care about you or your pet. Even the generic response here in the Google review section is giving me the creeps. For a little cyst on my dog's neck I waited a total of 12 hours in the waiting room and it cost me well over $4k. They wanted more but I refused. When I finally got my dog back she smelled horrible. She smelt like she was laying in her own urine for hours. When the helper handed my dog to me my dog pooped all over me and the helper. I urge everybody to seek a different after hours vet.

Amanda, Morgan, and Dr. Cara Hettick were awesome - esp Cara. So grateful for her time and expertise.