Saw my cat super quickly at 1am on a Saturday. Took very good care of him, presented us with two options for his care to pick between, and helped us make a good choice. Very very nice and thoughtful vet.

This place is god awful. Do not bring your pet here. On May 4, 2024, my little boy Sidney was attacked by two pit bulls. He was a three-and-a-half-year-old chihuahua, my baby, the most precious thing in my life. I found this emergency vet on Google and rushed him in around 1:30 that afternoon. My friend drove me and was covering his vet bill, because all I could think about was getting him help in time. They took Sidney from my arms at the door and put me in a private room. Then, while my baby was fighting for his life, the doctor came in to talk about money — whether I could afford around $5,000 to save him. I told her yes. Do whatever you have to do to save my little boy. My friend agreed. About 15 to 20 minutes later, she came back and told me he was gone. I asked if I could hold him before I left. They told me he was covered in blood and said they would clean him up. They brought him back to me swaddled, his eyes still open, and closed them right there in front of me. I held my baby for about 30 minutes. That was the last time I ever got to hold him, and then I had to leave him there. They told me they would call when his ashes were ready. A few days later they called, and I went that same afternoon to bring him home. When I got there, they told me he wasn't there — that they had made a mistake. I waited 20 to 30 minutes, grieving, while they finally located his remains. This was an awful, awful experience, and it broke my heart in ways I can't even put into words. They talked about a price tag while my baby was dying, and then they lost track of his ashes. I trusted them with the most precious thing in my life, and this is how they treated us. Please, do not take your pet here.

I have brought two pets here and they have received wonderful, thoughtful emergency care. Very warm and caring staff who are happy to answer questions and want to help.

A regular 5 star review doesn't do them justice. The care and compassion exhibited by everyone left us in awe. I wish human health care was so exceptional!

The staff treated us very kindly, and they were very communicative and helpful. This can't be an easy job, meeting and helping people on some of their hardest days at some of the latest hours, but they eased our concerns with losing Qira so unexpectedly and inexplicably. Thank you Emerald City EC for your care and your work.

I brought my 6yo pup in with a complicated situation. They have been very supportive and though. I really appreciate the extra care and consideration the doctors have spent with her and how well they've partnered with our regular vet.

I took my cat here after a nosebleed. While it took 3.5 hours for him to be thoroughly examined after triage due to more urgent cases coming in, the front desk person kept me updated throughout the wait and had a calming attitude. The snacks in the exam rooms were a nice touch. The vet explained everything well when I finally saw him, and now kitty is doing well.

They were very caring toward nas my puppy and the visit was done on a timely manner. And when I called back with questions they had no problem answering them, even if they were silly questions! Thanks from Nas too!

They were great. Took care of my beloved cat who was having problems on a Sunday night.

Receptionist was rude on the phone and abruptly hung up on me when I thanked her for her time

This place is not good at communicating ive asked 2 times to know whats going on with my bfs cat and they havent given any information just terrible service whats the point in an emergency room if you guys cant work fast and communicate

Dr Magrath and team were wonderful to work with, they really listened to my concerns. Got my pup back to feeling better within a couple of hours, we're super grateful!

The nurses Jackie and Lexi helped me on the night I came in, as well as the receptionist Iris. Iris responded quickly and immediately, and the nurse checked in rapidly after every request for a check in. All I can truly say is that my dog was treated exceptionally well during our emergency here, and every nurse and receptionist ensured that I felt comfortable and had support during our visit. The nurses and receptionist even helped me carry my dog outside, and helped me load him into the car, while I was panicking and feeling disassembled that night. The kindness and thoughtfulness displayed made me feel much better on such a trying night.

Unfortunately we had to put our dog down here a couple of nights ago. The medical staff was thorough, compassionate, and beyond professional during the whole ordeal. They gave us good information and presented it in a good way that really made us know about all our options. A terrible situation for us, but the staff made things so much easier on us. The staff went out of their way to get Sage Tina for her last meal, as that was her favorite. Rest in peace Sage, thanks for giving us such a good life.

This has been my second time visiting Emerald City the first time back in 2023 and they’ve never been anything short of amazing. I brought koda in over the weekend bc he had lost all of his personality and was not wanting to eat which was very unlike him. While the wait time was long they were very transparent about it and we were able to be seen within the first 3ish hours instead of the 6-8 they had initially quoted. The staff is all so sweet and even personalized his discharge bag which I thought was so sweet. Thank you for saving my son ❤️‍🩹

I rushed our dog Juniper into Emerald City early in the morning, and it turned out she was having an anaphylactic reaction. Everyone we worked with for the almost 24 hours they had her was absolutely amazing. They were transparent about the severity of the situation while also being sensitive and caring. Because of them, our dog is home and doing great. I don't know if she would be alive if it weren't for the Emerald City team. Thank you!!! Here is a photo of her the day after ♥️

So pleasantly surprised with the speed at which our pup was able to get emergency care. We were in and out in just over an hour on a busy Saturday night. They were down a front desk person and one of the team members was doing an amazing job triaging and making all incoming pups feel cared for.

My dog Inca limped, so I took him to the Emerald CITY emergency clinic. He’s doing great now, the limp is gone, and he’s healthy. Thanks!

No one wants to end up at the emergency vet, but if you do, Emerald City Emergency Clinic is a great choice. The staff are kind, patient, professional, and communicative. I love that they have separate little rooms where you can wait with your pet. Our dog came in with a cut on her paw that wasn't life-threatening, so we waited several hours, which is completely understandable in an emergency setting where patients have to be triaged. The staff checked in on us regularly to let us know where we stood in the queue, and when it was time for my dog to be seen, they were kind and explained our options clearly. Special shout out to the woman who cut a little heart shape into my dog's wound dressing. That was a very sweet touch. ❤️

My service dog Judo was brought in as an emergency, and even though there was nothing that could be done, the staff here were incredible. They tried everything they could for him. Through it all, they were compassionate and gentle — with him and with me. I'm deeply grateful for how they handled his passing and how they treated us in the hardest moment. Thank you.

The staff here were so kind and amazing during such a difficult time. The vet especially was kind and understanding while also being very real with me about my cats condition.

Even though my dog passed away, the staff was kind and caring.

Everyone was really nice and felt like my cat was well taken care of. Thank you for getting my cat back to his old self!!

No one wants to make a visit to tend to an emergency pet situation. The anxiety can be overwhelming. However, these folks are just beautiful humans! Their emergency expertise and kindness are 10 STARS!

Great care!

I would never bring another pet to Emerald City Emergency Clinic. My 13-year-old dog was hospitalized there with severe acute pancreatitis. He genuinely needed emergency care, and I am grateful for the oxygen, IV medications, fluids, and support he received. My issue is how the hospital handled communication, financial authorization, and major medical decisions. Repeatedly, I felt the financial process came first and the medical explanation came second. I was presented with estimates and asked to authorize more money before anyone clearly explained what the individual charges were for, why they were medically necessary, what alternatives existed, or what the actual treatment roadmap was. On multiple occasions I waited for meaningful veterinary updates while financial authorization was already being pursued. The worst moment came when Dr. Emily Fukuzato told me my dog was likely to die that day and spoke to me in a way that felt like I should prepare for his death. At the same time, Emerald City was recommending blood products/plasma because of concern for DIC/secondary coagulopathy. I found another specialty hospital that had blood products onsite and had already agreed to receive him. I repeatedly asked one basic question: If you believe he may die without plasma, what is medically safer—waiting several hours at Emerald City or transferring him to a hospital that already has blood products available? I never felt I got a clear medical answer. Instead, the hospital administrator became involved and emphasized uncertainty about the receiving hospital’s wait time. That was not what I was asking. I needed a medical explanation of the comparative risk to my dog, not an administrative warning about another hospital. I transferred him. At the receiving hospital he was alert, hydrated, ambulatory, and breathing comfortably on room air. Their assessment was substantially more reassuring. He did not die that day, did not immediately receive the blood-product intervention I had been led to believe was urgently necessary, and was later discharged. I am not claiming Emerald fabricated his abnormalities. He was very sick. I am saying that if you tell an owner her dog is likely to die and urgently needs a major intervention, you owe that owner clear, proactive, informed communication before asking for thousands more dollars. I did not get that. I left frightened, angry, poorly informed, and deeply distrustful of the process.

I am so grateful this place and these people (I'm sorry I was too scared and tired to get their names). Our dog had a swollen muzzle and had some hives around his body. They checked him out and made sure he wasn't going into shock. The vet explained our options and gave us his thoughts and put us at ease. Thanks 4 am 9/10/26 team! We appreciate you!

My dog had an emergency at three in the morning. I called them. They were able to see her immediately. They did exactly what was needed. They were very straightforward and kind to the dog. They gave me an estimate and the final price fell right in the middle and it was less expensive than I expected it to be. I’m so glad to have access to this emergency clinic.

Good people. Very busy but helped everyone. Vet very good too. Thank you from Cotti and us!

We took our dog here in the middle of the night for a medical emergency. They got her triaged right away and monitored her vitals. They had another animal that needed emergency surgery and they let us know that we would be waiting several hours since our dog was in stable condition. The receptionist, Iris was so helpful and compassionate. She helped us find another emergency clinic that could treat our dog sooner and when we left, ECEC didn’t even charge us for the exam. Our dog is fine now. Iris and the rest of the team at ECEC made one of the most stressful nights of our life a little bit easier. We cannot recommend them highly enough. Hopefully we don’t have any veterinary emergencies any time soon, but if we do, we know where to go.

Emerald City Emergency Clinic rocks. From front desk to veterinary assistants to the vets themselves, the personnel are consummate professionals warm, friendly, thorough and caring. They work seamlessly with Trupanion (pet insurance). Our dog has a chronic condition which manifests from time to time with the need for off-hours urgent care. We have had to bring her to ECEC several times over the last few years. We feel fortunate indeed to have such a great 24-hour emergency clinic near us.

Quick, compassionate & professional-! ! our dog Lyle developed hives all over his body during our evening walk and we drove 30 minutes to the emerald city emergency clinic. The receptionist texted an intake form & they took Lyle to triage immediately. He has medication & we understand how/when to evaluate his ongoing recovery. We’re very grateful

I had an excellent experience at this clinic when I brought my cat in for treatment for exposure to toxic lilies. The staff were all so kind and patient with all my questions and they treated my cat so compassionately. Dr. Zaragoza was incredible- she clearly and objectively explained the different treatment options and costs and left the final decision up to me. My kitty is safe and content now and I feel so grateful for the folks at Emerald City!

We had to visit yesterday (Sunday) evening when the clinic was very busy. Iris at the front desk did an incredible job managing a busy evening, stressed pet parents, and still keeping a kind and calm demeanor. Our dog is recovering from CCL surgery and staff were very respectful of her specific needs when visiting urgent care, including putting us in a private waiting room so she didn't get too excited. Appreciate nearby urgent support and would definitely return should we need after hours care from our regular vet.

I know this review is a few weeks overdue, but we have been fully focused on Philip’s recovery as he continues his series of surgeries and healing. However, I couldn't go on without sharing how deeply grateful we are to Emerald City Emergency Clinic. The moment we arrived in a panic with Philip after his hit-and-run accident, two staff members immediately rushed out, took him in right away, and made sure he was stable and safe. Throughout the entire terrifying ordeal, the medical team kept us updated every step of the way. A special mention goes to the incredible front desk staff. She was so patient, clear, and reassuring. When she saw how utterly shaken and distraught I was, she simply gave me a genuine hug and offered the kind of warm, human comfort we desperately needed at that moment. The entire team was professional, positive, compassionate, and kind during one of the hardest days of our lives. They turned a nightmare into an experience filled with hope and care. Thank you from the bottom of our hearts for saving Philip and taking such wonderful care of us as well!

Our primary vet was closed, so when we realized it had been a few days since our cat stopped eating & drinking, and then started vomiting late Friday night, we had to seek emergency care. Everyone here was kind and gentle, they took really good care of her. We felt confident with their level of care when we left her for monitoring. Even though It was a busy Saturday, I feel lucky this emergency vet was able to see her so quickly.

My 1 year old puppy swallowed something, and emerald City got me in quickly and diagnosed and resolved the issue take really quick

Going to the emergency vet is never a good experience, but the staff and vegetarians took such good care of both my dog and me. I felt informed, safe and confident that they were on top of it.

I was really impressed by this clinic. The team was kind, thorough, and took the time to explain everything they were doing and what they found during surgery, as well as answer any of my questions. The clinic itself was also clean and well set up. My Springer Spaniel, Atlas, was brought in with a lump that had suddenly formed on his chest. From start to finish, we were in and out within 3 hours, with the lump removed and tissue sent to pathology. We actually came into the clinic right before a shift change, and both vets that worked with Atlas were great (Dr. Stankowiak and Dr. Mullins). There weren’t any communication breakdowns during shift change and everything ran smoothly and quickly. I was able to go home while Atlas was in surgery, and Dr. Mullins called me as soon as he was finished to reassure me that everything had gone well and explain what was found during surgery. I’m incredibly grateful for the entire ECEC team’s hard work and care/compassion for my boy. They made a not so fun situation so much easier, and I felt confident that Atlas was in good hands throughout the entire process.

Amazing staff, knowledgeable & kind! They took great care of us and our cat during such a stressful time! They were able to take our cat back almost immediately to start looking at his vitals!

Fantastic, professional, kind, and well run. I recommend their emergency care.

We had excellent care by all staff at Emerald City last night. Our dog got the tiniest foxtail burr into his nose and those can turn bad. They saw us right away with friendliness, efficiency, and knowledge. We’re so grateful for the quick care these awesome people provide who work hard and into the night. Thank you all!!

David and Dr. Magrath were fantastic! Our little dog will be just fine.We are so appreciative of their work and the friendly atmosphere! Top notch!

Don’t ever come to this clinic. Other than charging you for higher cost. - they don’t actually exam your pet appropriately

Oh my gosh! These folks were so sweet, helpful, and put me at ease when my dog was dealing with a big piece of plant matter caught in his eye! Photo for what they pulled out! I also want to say that they have snacks and coffee which makes everything better (: Their prices were reasonable, especially for an emergency vet, and the instructions they gave for medication and follow up was very clear and concise. I told Anthony at the front desk that it felt so good here that I WISH they were also doing regular patient visits in addition to emergency. If I need help for my pets in the future, I know exactly where we will be going (:

Visiting an ER for your pet is never a great experience but Anthony at the front desk was super positive, friendly and very helpful. The Vet was also great! My cat is on the mend!

I had an excellent experience this past long weekend at the Emerald City ER Clinic. I rushed my cat Max in for a suspected urethral obstruction. David at the front desk heard my cat wailing in the waiting room and got him seen right away which probably saved his life. I was so grateful. The vets kept me updated and gave Max excellent care. He was discharged 48 hours later and has been doing well at home. Thank you for taking care of my baby!

They did not release my pet to me before final billing.

The people working here made a scary and stressful night much better. They comforted us, reassured us, and gave us accessible explanations of a complex medical situation, all while providing emergency care to our cat. We are very impressed with the care and compassion we found here, and we are very lucky to have them!

The staff did everything short of hold my hand when it became clear it was time to let my boy go. They were very kind and patient with me, and even kinder to my kitty when helping him pass.

Highly recommend Emerald City Emergency Clinic! Staff are professional, knowledgeable and very caring. My 4yo kitty had severe dental pain and wouldn’t eat. They inserted feeding tubes pre- and post dental surgery and prescribed meds and a recovery feeding program. Staff helped me through the learning process with the tube, including a trouble shooting phone call. Fees were very reasonable. I can’t get this kind of responsiveness, service and support at my regular vet - I will come back here for non routine visits whenever possible.

Gave me my cat back covered in piss...literally covered in piss. Neglectful caregivers, Do Not Trust Your Pets Here! Inhumane.

This has nothing to do with quality of care but rather the operations of an emergency clinic. - It is street parking only - You cannot accompany your pet you any examination because they are “not set up for it”. We live four blocks away, drove to VEG instead.

I had an exceptional experience at Emerald City Emergency Clinic. From the moment I walked in, David at the front desk made me feel at ease with his helpful and comforting demeanour. His reassurance set the tone for the entire visit. Doctor Daniel Mullins was both informative and encouraging, taking the time to walk me through each step of the process. I especially appreciated how prompt he was in updating me on my situation, ensuring I always knew what was happening next. It was clear that he truly advocates for his furry patients, recommending only what is necessary without unnecessarily running up the bill. The clinic’s approach is professional and compassionate. They focus on doing what is right for your pet’s health while keeping things transparent and reasonable. I left feeling confident and supported—highly recommend this clinic for anyone seeking trustworthy and considerate emergency care! We are happy that Betty is home earlier than expected and recovering.

Pretty useless hospital that just wants to take your money from you. My dog got the cherry eye and the vet in this hospital scared the me death about my pup's condition saying he needs surgery and charged me $$$ for it without doing anything. My primary vet said it's nothinf to worry about and don't need surgery for another 3-4 months. Avoid this place if u can!

David at the front desk took my emergency seriously, and escalated my issue and was seen within 5 minutes. SUPER good care by Dr. Zaragoza, my puppies were OK and ECEC brought me peace of mind. Thank you!

The waiting rooms were nice, comforting, and relaxing while my Dog was evaluated. The vet very clear and warm hearted when she came to talk to me about my dogs situation. I highly recommend Emerald city emergency clinic. I trust them with my pup.

Terrible service no empathy wouldn’t ever go here again stay away

I had to visit Emerald City Emergency Clinic at midnight on a Tuesday for what was, admittedly, a ridiculous reason. My dog had just been neutered and managed to get around the soft collar we had put him in and we couldn't get him back into his hard plastic collar...even the attempt was a disaster. So down to the E-Vet we went. The front desk staff was kind, speedy, and professional and one of the vet techs was able to get the hard collar on in about 60 seconds; no screaming, peeing on the floor, or running around (from her or the dog). They even were incredibly generous and didn't bill us since they were able to fix the issue quickly and without involving the veterinarian. Absolutely wonderful experience.

Jonathon was extremely helpful, compassionate and supportive during our visits to pet emergency. We went through a roller coaster of emotions while our pet was in need, but Jonathon’s positivity and support were extremely reassuring. He even went out of his way to explain Care Credit to my spouse and I which we signed up for immediately after our visit. It will always be challenging to see our beloved pet deal with health concerns. But it was reassuring to know he was in good care with Jonathon!

Dr. Zaragoza was very thorough in explaining all that was going on with my dog Dozer, he is well and I appreciate this clinic so much. (2026) Also, in 2023 I had another dog (Zoey) and they had helped with her end of life care before she passed. Very compassionate clinic, definitely would recommend.

The veterinary care our dog received was exceptional. Every member of the team showed genuine compassion and took the time to clearly explain what was happening when our dog had an infection requiring emergency surgery. Having only rescued our pup two days earlier, we were overwhelmed and scared, but Dr. Fukuzato walked us through everything in a way that was easy to understand. She presented several treatment options without any pressure. Surgery happened the same day, and our dog was back with us the next morning in much better shape. They were also readily available for aftercare support. We’re deeply grateful to Dr. Fukuzato and the entire team and highly recommend them.

On Tuesday, February 10, I took my puppy here because it was the closest clinic to me as I have just moved to Seattle the day prior and my dogs hernia repair incision was looking like it could possibly be infected. He also had a lot of sniffles going on so I didn’t know if maybe he had kennel cough As well since I had to put him in daycare for a few days during our move. Anyways, I took my dog here and they gave him a look And told me that they would recommend that they x-ray him because he could potentially have pneumonia and things weren’t looking good for him. Not really feeling like I had an option, I asked how much would that be and they told me that my estimate bill would be $1100… They were making it seem like I should be really concerned and worried about him and that he’s showing signs of illness so I told them to go ahead and do what they needed to do and about an hour later the doctor calls me and told me that my dog is actually fine and I just need to give him some people Benadryl And that his wound is not infected. They diagnosed it as seroma and it should go away on its own in a few months…? They just told me that he needs to wear a cone 24/7 for the next seven days. It’s now the 15th he’s been wearing a cone 24/7 and his incision looks worse now. I called to get a follow up opinion and texted them a picture of what his incision looks like now and they just told me they don’t like the way it looks. I wish they would’ve just correctly diagnosed it at the time and prescribed me antibiotics or topical ointment to fix the problem not just let it fester. For paying over a grand, you would think that they would actually give me something helpful. My entire experience with this clinic has not been amazing. It seems like they only want your money. I feel like I was taking advantage of and made to feel as if his condition was a lot worse than what it actually was in order to get me to pay more for them to Improperly diagnose him. I would absolutely not recommend this place. They only want your money. It seems like I’m not the first person that has had this experience as well according to other reviews.

I chose I won't city emergency clinic to handle the after life of a family pet princess.They were very understanding in the fact I was dealing with the loss of what was a family member They were kind soft spoken and wanted to make sure that I was taken care of. They were fast on getting princesses ashes back home to my family. It's nice to know that there is a place that is open 24 hours when you need them. If you guys are going through the loss of a pet I highly suggest these guys they will take great care of you 100%

After returning from a walk, my dog was pacing and panting, and wasn't interested in a treat, or milk. i know my dog and this was serious. i live near Greenlake. Evergreen City Vet is nearby so i took him there immediately. i rang the doorbell and was let inside. i was told to sit in the waiting area. i waited for 45 minutes and NO ONE CAME! i left and within 25 minutes i had arrived at S Seattle Vet Hospital. my dog was immediately taken to the exam area and required an overnight stay. I will NEVER, EVER take my dog to ECVH.

After being in 3 vets in 7 days and 2 states., we were glad to be here. All of the staff was very kind and helpful. The wait was minimal and comfy in separate rooms. Dr. Zaragoza was fantastic and even called later to check on our dog. Highly recommend.

Had a ball? Or two? My dog Moose, we have learned, ate two balls. The staff is super caring and as comical as I am at 12:45 in the morning as I’m here learning of the predicament I can say I hope to never have to come back BUT if Moose is so inclined for late night doc visits again, this will be the first stop

All emergency vets are stressful, not places you’d ever want to be, and inherently expensive. I won’t lie about the charges I paid to take my cat here, but the receptionists + doctors were incredibly attentive, communicative, and helpful in getting my cat the emergency care he needed. I’m incredibly grateful for the staff and doctors who made sure my cat was safe and stable—this place was a safe spot to bring my little guy & while it’s probably not the cheapest place in the city to bring a pet during an emergency, I feel lucky that he had such kind, gentle, and knowledgeable doctors and staff around him. They called and texted me with updates, sent me photos of my cat, answered my countless stressed-out, mid-sob questions, and consulted with me before administering any new treatments, medications, or procedures. I understood my bill before paying, was told when new treatments would increase that total amount, and wasn’t charged more than we had communicated about when he was admitted to their hospital. Just as an FYI, if you bring your pet in and end up having to bring them back, if you get them back in before the end of a doctor’s shift that day, they will not charge you for another emergency check-up, which I feel is very thoughtful and reasonable of them. The office did not try to convince me to do procedures or tests that they did not feel were necessary, and made sure I understood all risks and benefits of all of ways they were administering treatment. I can’t say I enjoyed being here but that is because of the situation they were helping me with. And god forbid if someone I know needed an emergency vet, I would recommend this place. Thank you to this clinic so so much for all of your help making sure my cat got home safe and healthy!

Called for some advice and did not like the communication style of the front desk. They told me to come in but I said I would let them know, by gut told me not to. Glad I didn't after perusing the many 1 star reviews. Check out other clinics y'all.

I'm so grateful for the Emerald City Emergency Clinic. While driving nearby we found a deeply injured raccoon, probably struck by a car, that needed urgent attention. The team here assessed the raccoon and humanely euthanized him. Thank you for taking time out of your evening to help end this animal's suffering 💛.

These people are kind and compassionate. We found a raccoon in the road still alive and severely injured after having been hit by a car. They took time out of their very busy evening to help us assess the situation and connect us with sources of help. He was eventually humanely euthanized and we were grateful his suffering ended. Appreciate their willingness to go out of their way to help.

Our dog got attacked by another dog and did some serious damage to our dog’s throat. We immediately drove to emerald city emergency clinic and they were able to get our dog in right away and start to stitch her up. Every staff member there made us feel welcome, walked us through everything, and were able to get her stitched up quickly. They were great at explaining next steps and even when we called the next day they were incredibly helpful. Thank you to everyone at Emerald City for taking such good care of our dog!

I have my terrified pup here at Emerald City Emergency Clinic. Dr. Stankowiak, Kendra and Paige helped him with some great medications that made him feel at ease. We were able to perform the treatments on him he needed and he was comfortable with the team. Thank you team Emerald City.

Everyone at Emerald City were very empathetic and kind. They helped my cat get medicine for her injury and were experts at dealing with difficult kitties.

X-ray's are almost 2.5x-3x market rate here, and the service is really bad depending on the vet you get. The vet (Emily) didn't really make me feel like I could trust her with her lack of words/communication throughout the entire process which I felt was unprofessional since real doctors do this. I genuinely did not trust the vet based on the cash grab vibe That being said, I don't blame the vet personally, just seems like a clinic that functions more like a business. I would've been comfortable paying if the service was better

My cat Jerry developed pancreatitis. It was pretty severe and he required hospitalization. The amazing doctors at this hospital saved his life. He is now doing very well and has totally normal bloodwork! You are ALL amazing!

Forever grateful for this clinic, its administrator Kirstin and Dr. Jordan Stankowiak. After thousands at another vet hospital that ended with no diagnosis I spent an hour reading reviews to find another clinic that I could go to and have faith in while now on a tight budget but needing to save my baby. I stumbled upon the reviews for Emerald City Vet and the kind words about the hospital administrator, Kirstin and took my chances. They took my sweet boy in overnight, the receptionist extended the pick-up hrs for me and the drs called me every couple hours with updates. Dr. Jordan Stankowiak ended up being the Dr to diagnose him and he was so kind and patient on the phone every time, answering my 100 questions. My cat ended up being diagnosed with FIP so is on 12-weeks of expensive medicine. I called Jordan after a couple weeks to see the urgency of a check up at his primary vet because I am trying to put all extra money towards the medicine for now. He kindly told me to cancel his vet appointment and just bring him back to him same day for a free check-up. He not only did a basic check and weight check but also made sure he had no more fluid left in his abdomen because he knew how paranoid that was making me. He told me while he is on the medicine I can bring him back every few weeks to the clinic to make sure he is responding well and getting better. I will forever be thankful I found this place and for Dr. Jordan Stankowiak! Also if you have kiddos with you - this place will provide amazing snacks - another bonus :-)

I lost 3 pets this year. Two of them were cared for by the staff at Emerald city. My ex wasn't taking care of our dog and I had taken him back to get him the care he needed, upon listing his symptoms to another vet, I was told I needed to take him to an emergency vet. I was in a panic when I brought him in, and when the prognosis wasn't good they were so kind and compationate to me, giving me time to make hard decisions and process what was happening. A few months later my 18 year old cat started showing sign of being ready to pass. Because they took such good care of me here with Monty, I brought my cat Carmella here to be laid to rest. I interacted with different people with this visit and they were just as kind and compassionate. I don't remember his name but when one of the vet techs called to tell me Carmellas ashes were ready, he stated he remembered me coming in with Monty and just wanted to say he was so sorry I was having such a rough year. That man deserves a raise, he was so kind with Monty and his kindness really soften a devastating blow as Monty could have had several more years of life in him. Thank you for handling my fur babies with such dignity and compassion, I cannot express how much it means to me.

At around 4:30 in the morning, I brought my 11 year-old dog in who out of the blue was having extreme vomiting and diarrhea issues. After waiting for a diagnosis someone came in with a paper saying I could pay around 3500 for treatment or if more was needed the estimate would be around 4500. Before I paid anything, I asked if my dog was going to be OK or if I should instead put her to sleep. I was told my dog would be OK, but she had pancreatitis and they would need to keep her over the next night. The next day I was told I could pick her up between 10 and 12. Wanting her to get as much care as possible. I waited until 12. I was in contact with the clinic during this time, though. After waiting in the office for about an hour and a half, they finally brought her out and told me she would be fine, I just needed to change her diet. And if I wanted, I could buy some of the cans of food there. I said yes, I would do that. I then got another bill for around 1500. I said that’s a little expensive for food and was told that was for some other treatments. None of which they asked me if they could do. I took my dog home and within two months I had to euthanize her. She had acute leukemia and was suffering. Had I known this originally I would never have paid almost $6000. I love my dog, but I also didn’t want her to suffer and I am extremely disappointed in this clinic for telling me my dog would be fine, and having to pay so much when she should have just been euthanized then. on a side note, all of the staff is very young and I don’t think have enough experience. Including the person who wanted me to pay the extra amount the last day, who had no idea what it was for, and had to go ask.

We had a really good (as good as a pet emergency can be!) experience with this clinic. The staff were kind and communicative. Dr Stankowiak was very reassuring and explained things very clearly to us, from testing to diagnosis to costs. We felt that our cat got the best possible care here. Thank you to all of the staff!

I took my sick cat here and I had a really great experience. The team was so kind and informative, they were so communicative about the price of treatments, and my cat felt so much better after he was in their care. They had a ton of resources for payment plans and insurance options and were fully transparent about the price of treatments. I have a very nervous/occasionally fear aggressive cat and the staff said he was very tolerant of all of the treatments they did. One of the best possible options for a midnight ER trip!!

I took my cat here twice. Once for an eye injury from a cat fight and another time for a broken leg. They were quick to get us in and get him on pain meds right away. They brought us into a private waiting room, which was really helpful to have a space to wait quietly. They also had snacks, water, and tea available during our wait. They were really communicative even though they were incredibly busy. We had a long wait time the second time (2-3 hours) but they had more urgent cases to treat beforehand, which is how it should be. Each time the vet came into the room and explained exactly what was going on and what treatment they were looking at as well as cost estimates for everything. They got our consent and gave us a cost estimate before doing any treatment. The vet said we could call at any time day or night with any questions and they did a great job of answering all of our questions and explaining in detail exactly why they were doing each item they billed for. Our cat had to stay overnight and we worked with both the daytime and nighttime vets...both of whom were very kind and detailed. We had a great experience overall. Emergency visits are scary and costly, but everyone working there did a great job of staying calm and communicating with us in a compassionate and informed way.

My puppy was hit by a car. I called Emerald City within minutes of the accident to ask if they were available (they were) and we rushed over. Our puppy spent 48 hours at Emerald City in the oxygen cage and was treated by three separate doctors. We received numerous phone updates, photos of our little guy, and a diagnosis giving us a path forward. They worked with us afterwards to prescribe additional medication and send our puppy's file to various specialists. I am confident that our puppy received the best care and turned one of the worst days around. I am very grateful to Doctors Stankowiak, Zaragoza, and Mullins as well as Julian at the front desk. Thanks for taking care of our puppy! FYI this is the second time we have visited Emerald City, our first visit was two years ago with our prior dog for anaphylaxis from bee stings. Our experience was similar that time as well. While we hope to not have another emergency, we are very grateful to have this excellent clinic in the neighborhood. Thank you

I woke up to my cat Frank, lethargic, vomiting, unable to use the bathroom and refusing to eat, I brought him in and was given the devastating news that he had a blocked urethra and a concerning heart arrhythmia, if left untreated it would kill him. I was given an estimate that was far beyond my budget, I live alone, I work 2 jobs and soon I am starting a 3rd job, I have no family here, leaving my cat and dog to be my only family, the only ones I come home to after work, the ones that get me to wake up everyday and do my best to give them the life they deserve, and suddenly I feel as though I have let my boy Frank down knowing I cant help him. I spent hours applying and calling for loans, credit care and was denied due to some recent financial hardship and my own health declining, at the end the only option was euthanasia, i felt the world around me collapse and was inconsolable, Frank is only 3 years old, he is sweetest, most lovable guy, hes shy and gentle, and love to fall asleep in my arms or on the pillow next to mine, the idea of losing him was not even comprehensible. He is bestfriends with my dog Dallas and I cant imagine one without the other. Once I had no choice other than to accept euthanasia, I was taken back to my room by Kristin Miller, the hospital administrator, we had not met formally yet other than her passing by as I sobbed quietly in the lobby, she sat me down privately and told me how she normally did not work sundays, but believed something told her she needed to be there that Sunday, that being Frank and I, a divine intervention of sorts, as I had never gone to their ER and it was not even the one closest to my apartment, but something told me to go there that morning. She comforted me and listened to me tell him how I ended up in the hardships in recent time. She understood how much Frank means to me, hes not just another cat, he is my baby, my little bestie, I would do absolutely anything for my cat and dog. She advocated for us financially and was determined to find her own solution for us so Frank could have a chance, they called a hospital further south and told another Veterinarian our situation, he agreed to take us in and do the needed procedure and treatment/hospitalization for a price that I could afford, she went to the back to grab Frank and give him back to, I sobbed overwhelmed knowing he has a chance and she was overjoyed for me, I hugged her sobbing and thanked her profusely. Thank you to the entire team at this clinic, I am beyond grateful for the quick work and comfort you brought Frank. Kristin Miller, thank you so so so much for finding a solution for us, you are the reason Frank is alive right now, you saved me and my dog from our biggest heartbreak and a chance for another 10-15 happy years with our favorite little dude. Thank you Emerald City Emergency Clinic🩶

HORRIBLE EXPERIENCE! Brought my cat in at 3 PM, Wasnt able to pick her up until Midnight. They gave her an injection without consulting me, for a symptom I never said she had. Took one Xray and charged me 1000! During the ENTIRE TIME my cat was there i never had one phone call to update me about her diagnosis or how she was doing. I had to call them every time and then wait for a call back. And even getting a phone call back took hours! When I left my cat there the receptionist told me it would be about an hour, and no more than 2 hours at the most before I heard from the doctor. It was more like 4 hours and I had to call them!! When I did, It was suggested I leave her over night to monitor her, give her IV fluids and that would be an additional 4 grand! To the 500 i already gave them. And the 4 grand would require a deposit. I asked how much and she said 4 thousand. Thats not a deposit! Thats paying upfront, and I was offered no alternative. I was told my cat would receive no additional medical services unless I paid the 4 grand! I wish I had known that payment was expected in full before any treatment was given. Although I did end up taking my cat home that night with no treatment given to her, the next day my cat was back to her normal self. Which leads me to believe what the doctor said was going on with my cat was an outright lie! She just wanted my cat to stay over night, do nothing for her and charge me 4 grand for it! The doctor was RUDE, I wasted my time and money and my cat was forced to be locked up in her carrier the entire time she was there,9 hours! there was never a diagnosis or any treatment given and No updates given unless I called them! This place is only about making money. The worst vetranarian hospital ever!

Amazing staff. I lost my cat, and they were very kind and allowed me to stay with him as long as I needed. Thank you all so much for the care you provide.

This is my second FIVE-STAR review for this clinic and for Bethany Mullins, DVM. My two Labs ate a pound of Christmas chocolates at 5:am and I frantically called the clinic. First of all, they spared me $95 by not insisting I call Poison Control first and said I could bring them in right away. Although they were short-staffed, both of the techs were very kind, patient, and reassuring. Meanwhile, I was a wreck and don't know what made it worse, worrying that my dogs would die by poisoning or being seen in public wearing my pajamas without any makeup or a bra. Bethany Mullins, DVM, is the vet from heaven when you're scared and fragile (and who isn't when you find yourself at an "EMERGENCY VET?"). She is very calm and sweet and definitely knows how to take care of you as well as your pets! On the one hand, of course I never have to talk to her again..but I feel much better knowing she's there.