Naomi showed horrible customer service. We have ordered many cakes from here for all of our events but will no longer be using them due to this terrible experience. We filled out an inquiry for a custom cake two weeks ago, she reached out and then became impossible to get ahold of. we decided to switch our cake to make it more simple and less expensive and she decided to not even have the courtesy to respond. Happy to say we found a much better company for our future events

We weren’t big fans of the cake Yazdi ! the egg flavor and smell were a bit too strong for us.

We crafted a special deign for my son High school graduation that reflects his HS and college he’s going to. They deliver! It was the center of attention. My guests and I were trilled with the presentation and the taste of the cake. Thank you so much Classic bakery!

Do not order custom cakes from them, they made me a completely different cake and insisted it was what I ordered even though it looked nothing like the reference picture on the order ticket (which they themselves pulled out). They insisted it was the cake even when the colors they were reading off of my order ticket did not match the cake in front us. It was crazy gas lighting, I felt si disrespected. After several minutes they agreed to refund the cake after I caught the manager admitting the cake was white and then read the ticket which no where said white. (The cake was a white background with blue and pink piping, it looked like a gender reveal cake when that is not at all what I ordered. You can see for yourself in the screenshot of the ticket I attached). More details to the story This review is from someone who has been a repeated customer for over 3+ years now. This was the first time I ordered a custom cake and never again am I going back! I ordered the cake to be held overnight on Saturday so that I could pick it up Sunday morning. This is the only way you could pick up the cake early in the morning. This is why the ticket says pick up Saturday 4pm instead of Sunday 10am. However Sunday morning the manager or owner of the store called me and I found out no one put a note on my cake that I was picking it up Sunday morning. But the manager apologized since it was an issue on their end and told me that it was no worries and that he would prefer I pick it up at 11am. I assumed he meant pick it up no later than 11am because they couldn’t keep it for me any longer in the fridge. However when my family went to pick up the cake they were told the cake wouldn’t be done until 11am because it needed “retouches” bc of the humidity of the cake. I thought this was unusual but fine, we didn’t have any other option but to wait. When they brought out the cake even my family knew it was wrong because they knew the party theme and the cake did not match at all. When I saw the cake and heard them insisting it was the cake on the ticket (which they had on the table right next to the cake!) and saw that they were still insisting the white gender reveal looking cake I was so confused! This experience was the definition of being gaslighted. I started questioning if I was seeing the color correctly through the phone since he was insisting the cake was white and not pink, but no my family said its not at all pink its white with blue and pink piping! And the best part was i don’t know where they got blue from because it was no where in the ticket! Thats when it all made sense. They threw my cake out when they saw that no one picked it up Saturday afternoon and when they called me and realized THEY made a mistake they asked that we pick it up at 11am so they could quickly whip up a new cake for me in less than 2 hours. And I told the manager that while on facetime. As soon as I said that he, agreed to give me the refund but still came back and shoved a napkin in front of the camera trying to STILL tell me that the cake was light pink and not white. Which that wasn’t the only issue with the cake, it also had blue piping and you could tell it was rushed! The piping was walmart level piping and no where near what was in the reference photo and the writing in the middle reading “twenty five” was also rushed and not even centered! They make great looking cakes which you can see from review photos so I knew this was completely off from their usual standard of work. The order ticket says that they do not guarantee color matching, which I completely understand if its not the same shade of pink or lavender, but this was completely not that. Instead of admitting they messed up and didn’t have my cake they treated us like we were dumb enough to believe their lies just so they could keep my money. That manager guy is going to make that business plummet! I highly recommend you take your business elsewhere to a bakery that doesn’t see it as just a business deal but actually cares that you are buying cakes for special celebrations/events.

I ordered a cake for a small wedding. The cake came out beautiful and tasted wonderful. The bakery was professional and accommodating to what the couple wanted and everything was ready in time so there was no stress. Everyone was very happy with the cake!

Got the party box pastry delivered. Everything was delicious, it was delivered on time. This will be my “go to” bakery going forward!!!

Ordered an egg free mocha cake. Pretty impressed with the taste and elegant decoration. Absolutely fresh.

By far one of the best cakes I have ever tasted. Ordered the cake on Friday for pick up on Sunday afternoon. The bakery was super clean organized and service was phenomenal. 100000000000000 percent recommend them!

We ordered a cake from Classic Bakery for my niece’s quinceañera and the staff was very helpful. The cake was beautifully decorated and most importantly delicious!! Highly recommend.

This was my first experience with Classic Bakery and I had to make sure to leave a comment with how moist and delicious the cake turned out. All enjoyed it! I ordered the Nutella cake for a graduation celebration. I would absolutely recommend their bakery

This bakery executed my Roblox themed request perfectly. They were sweet and moist. Definitely worth the price. My birthday boy loved them. I will be a repeat customer in the future.

Birthday cake was PERFECT! Delicious, design as requested and ready for pick up on time. From ordering the cake to delivery, it was a seamless experience. Highly recommend the helpful and patient staff.

We had placed an online order for a cake for my birthday that was supposed to be for pick up, but last minute we were unable to grab it due to some complications with my husband’s job. I called in the day of my pick up to see if I could change it to delivery last minute and cannot thank the staff enough for being so accommodating on such short notice! The cakes have consistently been nothing short of amazing here and the service just as fantastic! Highly recommend anyone to stop by for a taste of heaven!!

Disappointed with Delivery Experience - Classic Bakery (Gaithersburg, MD) My Order: Gender Reveal Cake Tres Leches/ Dulce De Leche I rarely write negative reviews, but my experience today (June 10, 2025) with Classic Bakery was extremely frustrating and disappointing. I placed an online order two days ago and selected a 4:30 PM delivery time because I work during the day and wouldn't be home earlier. Around 1:50 PM, I received a call from my apartment complex notifying me that my perishable delivery from Classic Bakery had arrived — nearly three hours early. My apartment complex does not have cold storage, so this was immediately concerning. I called Classic Bakery to ask why my cake was delivered so early despite the specified 4:30 PM time. The man I spoke with (who later identified himself as the owner) told me, "We don't even do deliveries at 4:30. Our normal delivery hours are from 12–4 PM. If you wanted 4:30, you should have paid an extra fee for delivery outside the window." I pointed out that their own website lists delivery hours as 12–5 PM. His response? "Oh, we must have extended our hours. I didn’t know that. I don’t know what the website says." That alone is concerning—how does the owner not know what information his customers are seeing online? When I asked to speak with a manager, he told me again that he was the owner. He then tried to compare it to ordering flowers: "It's like when you order flowers but it’s a cake — delivery times are a window." But if it's truly a window, then why allow me to specify 4:30 PM at all? Instead of trying to fix the situation, he explained it would be “too much” for the driver to come back, pick up the cake, and re-deliver it later. He did call the driver, but then told me they were already on to the next delivery and it couldn’t be changed. His only suggestion was to "try to keep it in an air-conditioned space" until I got home — not helpful at all, since Tres Leches cannot be stored outside of the refrigerator. Those kind of cakes spoil rapidly at room temperature, making them unsafe to eat. What bothered me most was the complete lack of apology or accountability. If everything he said about their delivery process is accurate, then the website needs to clearly reflect that. Customers should not be misled into thinking they can select a specific delivery time if it’s ultimately meaningless. Bottom line: If you're considering delivery from Classic Bakery, be extremely cautious, especially with perishable items. The lack of customer service, clarity, and concern for handling food items properly is unacceptable — particularly coming from the business owner himself.

I recently ordered a cake online for pickup for my boyfriend's birthday from this bakery. I will say the taste was phenomenal and I loved everything about the entire process. I am taking two star off because when I picked up the cake the spelling was wrong and after correcting the spelling, the cake looked like it has been corrected and the handwriting was a little off. I was in a hurry and I overlooked how bad it looked after the correction, or else I would've said something. I would've appreciated if the correction was done in a cleaner manner.

We recently ordered a graduation cake for our daughter, and the experience was absolutely wonderful from start to finish. I sent in a photo of an intricate design we had in mind, and Classic recreated it exactly- every detail was perfect! Not only did the cake look stunning, but it also tasted amazing- moist, flavorful, and truly delicious. What really stood out was the extra effort Classic made by personally arranging delivery for us. It was a huge relief not to worry about last-minute pickup on the day of the party. The professionalism, attention to detail, and kindness made the whole experience stress-free and memorable. Highly recommended!

Very nice and helpful

Thanks for all everything good

Classic bakery has created multiple designer cakes for several special occasions for our family. Each cake has been able to capture the moment and elevate it. Highly recommended.

I ordered my cake for son’s 10th birthday. The cake was moist and very delicious. The delivery service was great. On time, professional and courteous. I will definitely recommend this place for your cake needs and other sweet treats. Overall I was very satisfied and will come back again. Thank you Classic Bakery.

both cakes were loved by everyone - especially the mango cake

We had a wonderful experience with Classic Bakery for our wedding! Zahra was incredibly helpful and made the whole process easy and enjoyable. Our three-tier cake with fresh flowers was absolutely stunning and the tiramisu and raspberry flavors were a hit with our guests. We also ordered assorted pastries, which were fresh, beautiful, and delicious. Everything was perfect — highly recommend Classic Bakery for any special occasion!

Great quality cakes!

The cake was beautiful and delicious. I had forgotten to pick it up for my grad party because I had a lot of stuff to take care of. They gave me a call towards closing to remind me, and the manager stayed a little longer to make sure I got my cake that day. That’s great customer service right there. And, I always order from here for special events so it made me happy to know that they also care about their customers too!

I have been getting cakes from here for many years. Ppl always enjoy the cakes.

The cakes are wonderful, but alittle pricey

Excellent cake but you have order to get the best. Ready made ones are not that good.

Perfect bakery for gender reveal! Super happy with the customer service and design of our cake! Highly recommend!

Signature fruit cake was delicious and highly recommended!

Phenomenal and beautiful mocha cake and a kind and helpful staff! Many competitors in the area but none match the flavor or quality of Classic Bakery.

Delicious cake!!!!

We ordered coconut cream cake for birthday party and it was absolutely delicious with a reasonable price. We will definitely come back for more delicious cake.

First time client. Great help with in-person ordering. The cake was beautiful and delicious. Rave reviews from all our guests. Looking forward to ordering for our next event!

So easy!!!! They also have sugar free icing and cake! So perfect for toddler and kids!

I got a 1/2 sheet mango cake from here for 50+ people. The cake was absolutely delicious and light. I've never received so many proactive compliments about a cake before. My colleagues loved it!!!

Excellent customer service and absolutely delicious!