Rude! I called to get helped for my pet he went there I was trying to get medication from there she hung up they won't help if your going back for a medication

DO NOT TAKE YOUR PETS HERE! they killed my puppy because they didn’t move quickly for an emergency instead they were preparing proposals for tiers of care. She didn’t make it and my husband is a firefighter so because I was already in emotional distress I asked if he could come pick her up when he got off in 3 hours and they looked at me with zero emotion and said “that will add $70 onto your total”. This vet should just stop and this place should be shut down. We see rusty hall at Riceland vet and he would school this lady any day! I feel so bad for all of the people waiting their who I’m sure will also be walking out with their pets in a box and $1500 less in their pockets.

Nice people .$ 10.00 for a single inflammation and pain pill . $800.00 for one exray of rear area if needed.! You think how much your pet needs it first ! Mine did not thank goodness. Total bill $ 329.00 becuz of blood work !. 100.00 discounted because of offer they had ! Get second job for emergency pet rip off !

If I could give 0 stars I would, to start all they care about is your money they don’t care about your pets I took my dog ruby because she had gotten biten by other dogs and the eye had popped out of her socket, when we got there they dint so nothing, they took her and left here where ever they left her and 2 hours passed possibly more while they were just sitting there laughing, they told us that she needed surgery and it would cost over 2,200 dollars. Their service is terrible honestly just a terrible clínic for your pets

Don’t go there. We took our sick dog to an emergency clinic, and before a doctor could even see him, they told us we had to pay first. So money comes before a pet’s health? That’s not right.

I was hoping they would prove the negative reviews wrong, but they didn’t. They charged us just to walk in and did absolutely nothing—not even clean the wound. If you’re going to charge just to speak with us, the least you could do is clean the blood off. That alone shows how much you actually care about animals. They could have at least put a bandage on it. It’s ridiculous. Then, when we asked to actually have it cleaned, there were additional charges on top of that. Definitely look for a place that genuinely cares about your pet, not a business that’s only focused on money. The prices were outrageous but honestly, they're like that everywhere else now.

We had to put our 12 year old dog down on Easter Sunday at 4:30am. I was trying to wait to have a vet come to the home for euthanasia, so this was a last resort as he was in pain. The understanding and compassion from all staff was truly appreciated. First thing I heard from them as i walked in crying was " we are here for you". Definitely recommend and I know I made the right decision. Thank you again.

They were so helpful and understanding! I would definitely go back to them if we find ourselves in another urgent situation with our pet.

Professional and quick.

They saved my cat. We brought our cat Ramses in during a life-threatening emergency after a different emergency vet in the area dismissed us and his condition became dire. The entire team here was amazing, especially Dr. Karl. He was under critical care for several days, and all of the vets were knowledgeable and patient. Communication was excellent throughout his stay with consistent updates. Pricing was very transparent and about what you’d expect for an emergency vet. They walked us through all medical and pricing options without any judgment and helped coordinate transfer when we decided to seek specialty care after he was stabilized. I will only bring my animals here for emergency care in the future.

They saved my baby Diego’s life. The night we arrived the staff immediately went into action to save my puppy’s life. They were experiencing low staffing and a high patient volume, but still did their best to care for every patient that arrived. They were honest and transparent about wait times as well as where we were in the process. If you come expecting hand in foot, unfortunately this isn’t that kind of place. Don’t go to an emergency room expecting primary vet treatment, because the difference is one is treating regular pets who aren’t in critical conditions and the other has sometimes minutes to make decisions and needs to rush through formalities to make the best decision for your pet. I feel people tend to forget that portion and when I read other reviews I felt they were a bit too critical of the staff here imo. I can’t imagine the amount of mental load it takes to have to see so many critical pets, they still try to meet you with empathy while also having to compartmentalize that themselves so they aren’t constantly crying or showing weakness when you need strength. Each time I called for a check in I was met with kindness, and even though sometimes the calls would take a while due to active critical patients needing help first, they’d get me the answer I was looking for. Overall I would 100% recommend them, I took my baby Diego to my primary vet the day after release and he said the incision the doctor made was perfect and the care plan they gave was great. With the reviews they have it made me worried it would be different, so I wanted to give my own experience to others wouldn’t feel so deterred.

The service was terrible; they didn't even want to attend to us—they just sent us somewhere else.

Everyone at this vet is amazing. Thank y'all so much. Cleatus is doing great. He's back to his self again

Last night we brought our cat Caesar to the emergency vet after he came in from outside with his paw profusely bleeding. Going to an emergency clinic is every pet owner’s nightmare, but the staff here made a very stressful situation feel manageable with their kindness and professionalism. Even though we had to wait a long time, it’s important to remember that emergency clinics see pets based on the severity of their condition, not the order of arrival. If another pet is in worse shape, they will be treated first. If anything, we were grateful that Caesar was stable enough to wait. Emergency clinics also operate 24/7, including holidays, and are equipped with specialized medical equipment and medications that most regular vet offices don’t have. Because of that, the care is understandably more expensive, but the service they provide to pet owners in urgent situations is invaluable. I also want to give a special shoutout to the vet assistant who helped us (I wish I could remember her name). She had such an upbeat attitude, kept us updated throughout the process, clearly communicated what they were doing for Caesar, and patiently answered all of our questions, even after Caesar got scared and scratched her (sorry again!). She even went out of her way to adjust our bill with some more affordable options, which significantly reduced the final cost. What is a pet and pet owner’s worst day is simply another day at work for these professionals. We’re incredibly grateful for the care and compassion they showed us and our cat. While we hope we never need an emergency vet again, we’re thankful this team was there when we did.

The worst place ever if I could give 0 star I would

DO NOT TAKE YOUR PET HERE IF YOU LOVE THEM I never imagined I would be writing a review like this. Our 4-year-old bulldog, Daisy, was playing when she suddenly began choking on a ball. It happened fast. One minute she was running around like her normal, happy self, and the next she was in distress. We rushed her to this veterinary clinic in a complete panic, terrified and praying they could save her. When we arrived, it was clearly an emergency. Daisy was struggling to breathe. Instead of immediately taking her back to attempt to remove the obstruction or assess her airway, we were stopped at the front desk and told we needed to discuss payment before anything could be done. In that moment, time was everything. Every second mattered. While our dog was actively choking, we were being asked about payment and costs before anyone physically intervened to try to help her. We understand that veterinary services are not free and that clinics have policies. But in a life-or-death emergency, compassion and urgency should come first. Daisy did not make it. We brought her there trusting that immediate medical attention would be the priority. Instead, the process felt transactional at a time when we were desperate and terrified. Losing her was devastating on its own. The way it unfolded at the clinic made an already traumatic experience even more painful. Daisy was only four years old. She was family. Loving, playful, and full of personality. We will carry the heartbreak of that day forever. I hope no other pet owner has to experience what we did during an emergency.

Brought my sons dog cause she was throwing up and had diarrhea but also was just not her normal self and we are worried about her. However this place is not the place to bring your animal cause they don’t care about the animal all they care about is the money they had the audacity to send the front desk person to collect money and tell me my dog needed to be hospitalized and it was going to be 4000 and I hadn’t even talked to the vet at all and I told her that. Then vet comes in and tells me different and that they hadn’t even really examined her but what they normally do and then asked about $. Then another person came in with an estimate 650 for blood work and fee I said ok waited thinking ok my dog is getting taken care of wrong they came in again about $ and then refused to do anything until they got it. They came in 2 more times about $ and still haven’t examined my poor dog. Worst place to bring you animal wouldn’t even recommend them to my worst enemy. Money hungry people of if I could I would give them a negative star

Dr white and the team on staff went above and beyond for my pet tonight, brought my French bulldog Gambit in for having a seizure over 10 mins long. They got him to the back in a timely manner and gave me updates during his time in the back. Thank you again I will forever grateful for Dr. White and the team.

Zero stars ! On my visit at 3 am there was no urgency at all my dog was clearly having an emergency. I was checking in to be seen and my dog had a bowel movement at the check in counter and was leaking vaginal fluids I let the lady checking me in know she got up went and got a couple pairs of gloves and sat them on the counter in front of me, she sat back down to finish the check in I asked where I could get paper towels she told me, so I cleaned the area finished checking in and waited almost 20 minutes. They took the information they needed and took her to the back almost an hour later the vet came in and gave me the diagnosis and an estimate I could not pay for the treatment so I asked for pian meds for her. I paid $270.00 for the evaluation, ultrasound and the meds. Their quote was for $8,000.00 to $10,000.00 for treatment. I waited for my vet to open and the treatment was $4,000.00. The price wasn't even the bad part. I could hear several people in the back horsing around and being loud, when I threw away the paper towels I used to clean up my dogs mess I saw that there were large dried drops of I don't know what in several places on the floor and when I left an hour later the area i cleaned with dry paper towel was still there. I felt so uncomfortable and just had a very uneasy feeling the whole time I was there.

This place is trash. Go to a better clinic anywhere else. No compassion or customer service.

This was a horrible place I was urged to go to a vet clinic because my dog was injured from a car hitting her, when we called she said it would be a 1 to 2 hour wait for someone to see her!!!!! Once we got there they proceeded to charge me first before even taking her to the back and they just gave me false illusions about my dog surviving, and kept adding money to the medical bill and they were very rude the guy taking care of us was impatient and not considering the pain me and my husband were going though and kept trying to rush us to make a decision wether we could afford to save our dog or not and had no sympathy for her they had my dog in pain. They had her suffering and would not start treating her until I signed papers and paid money!!!! I had to transfer my dog somewhere else where they told me the truth and I had to laid my dog to rest after a bunch of suffering being pregnant and going through all that was no ok and unfair I wish my dog could have been put down earlier rather to be left to suffer I will never recommend this trash place to anyone they are just MONEY HUNGRY should be ashamed of themselves!! This places deserves ZERO STARS

I have been here multiple times over the years with my 2 dogs and I have always had a good experience. Granted it can expensive but when your pet needs assistance in the middle of the night money takes a back seat. That being said, the last time I took my dog in 01/26 (she had pancreatitis) because I thought she was dehydrated. They determined she was properly hydrated and checked her vitals and didn't even charge me the full exam fee so they aren't all about money and I couldn't recommend them enough

⭐️ 1 STAR DO NOT TAKE YOUR PET HERE IF YOU LOVE THEM-Wish I could give 0 I do not even know where to start, but I HAVE to warn people about Animal Emergency Clinic Northeast because this was one of the most traumatic experiences I have ever had with my dog. My dog was extremely sick throwing up and having diarrhea and I was terrified she was going to die. I came there looking for help compassion and urgency and instead I was met with cold attitudes no empathy and nonstop pressure to put my dog down. They immediately acted like she was not going to make it and kept recommending euthanasia like it was no big deal. What made it worse is that it felt like they did not care about saving her life at all they only cared about the money. The whole vibe was money first pet last. I was crying my eyes out and they just stared at me with dry faces like they had no souls. No compassion no comfort no reassurance NOTHING. I even overheard staff talking with an attitude about how bad my dog’s vomit smelled like they were annoyed my baby was sick. As if she could control what was happening to her. That alone told me everything I needed to know about the type of people working there. My daughter was so heartbroken by how cold and insensitive they were that she stormed out crying. When she came back instead of being understanding or trying to help the situation they were STILL insensitive and pushed euthanasia again saying things like you gave her a good life while she was here. That is a disgusting thing to say to someone who came in desperate for help. They charged 750 dollars for fluid and antibiotics. I paid 40 dollars for the same medicine elsewhere previously. Thank God I followed my gut and did NOT listen to them. I took my dog to Dr Hanna and the team at Houston Spay and Neuter Some Angels and they saved my dog’s life. Here we are months later and my baby is thriving healthy and living her best life. If I would have listened to Animal Emergency Clinic Northeast my dog would be gone today. This place lacks empathy compassion and humanity. If you love your pet run and do not take them here. Go somewhere that actually cares about animals and the people who love them. To me this place felt like a check and a morgue. GO TO DR.HANNAH SHE IS AN ANGEL 😇 DO NOT GO HERE TRUST ME!

This place charged me 155$ then the next day the recharged me 155$, I have been trying to get my money back and they will not answer the phone for me!! My dog was very sick I drove my dog there at 9 pm because I thought he was dying this place not only wanted to charge me a crazy amount of money but they also double charged me for a visit and anti nausea medicine.

Money hungry and they don’t really know what they are doing. Took my dog here a few weeks ago for vomiting after eating a chicken bone and they never gave me any real solutions. Charge you 125 just to see your pet even if it’s a dire emergency. Even if you have to come back the same week they’ll charge u again do the same thing prescribe you some overpriced meds that may or may not help your animal. No empathy just money hungry. Took over 700$ from me and didn’t solve the issue had to figure it out myself after our 3rd trip to the vet that they didn’t know what they were doing.

Very kind and compassionate staff. Helpful and informative. Am so happy they are here and were available to help me decide what to do with my pet struggling with respiratory issues. From the phone call to the intake. Thank you AECNE 🤗

They were in no big hurry every topic was money money money and one of them had sunglasses on inside the building at night and nobody was acting serious the oldest person there looked 25 was a complete joke our animal did better at home

Took my dog in last night (New Years Day) after ingesting fireworks. They were highly unprofessional. The lady that tried to tell us it would be around $4000-$6000 at the front desk had sunglasses on and was obviously hung over and quite frankly very rude and was almost laughing when she said the number. When asked if they would administer charcoal- Which is standard with toxicity poisoning, they refused and said that they can’t be sure he ate fireworks. I ended up spending over $700 for them to administer fluids. After an hour they said it wasn’t working and without spending the $6000 (which they claimed would save his life) then we should look into euthanasia. Guess they wanted their money one way or another. Do NOT go here. It is a complete scam.

It's Christmas eve, of COURSE we have an animal emergency. These folks are the best. They are caring and professional. I wish they did regular pet care. The most non-corporate, corporate vet I've ever been too. Thank you!

This place doesn't care about your dog. All they care about is money took my dog in there. Cuz his foot had a large laceration in it. They wanted to charge me $1200. I had 700 nd all they said is they could just bandage him up and send me on my way, and then the doctor had the nerve to say my dog had an attitude. And he should be neutered and have behavioral lessons Lady, if you had a cut on your leg, you'd be mean too,I wouldn't go here. Well, I just used iodine cleaned it every day. Kemp, it bandaged, and it healed a 100%. Don't waste your money on these inflated vets.

This morning, we said goodbye to our family’s gentle giant, Sargent. The compassion, patience, and genuine kindness shown by every member of the staff made an unbearably painful moment feel peaceful and dignified. From the moment we arrived they cared for us, my parents, and our sweet Sargent boy with such tenderness. I am deeply grateful that his final moments were spent here, surrounded not only by our love but by theirs as well.

The ER is the last place any pet owner wants to be but the team here made getting the care my standard poodle needed so much less stressful. After waking up to her experiencing symptoms of GDV and every non-emergency clinic we called telling us they couldn't see her, we rushed her to AECNE and I'm so glad we did. They helped us make the best financial decisions with our pet insurance to get my pup the care she needed. We were treated with such kindness and compassion, something that can truly be hard to find in the emergency medical field. The peace of mind that professionals who truly care are taking care of my animals will always be worth the price. I can't recommend them enough. Cirice says thank you AECNE for being our first stop on helping her feel better ❤️‍🩹🐩

(Translated by Google) I took my kitten for a consultation for parasites and they handed him back to me covered in poop in the backpack I brought him in, and I had to take him back like that because they refused to clean him up. (Original) Lleve a mi gatito para una consulta por parásitos y me lo entregaron cagado en la mochila que lo lleve y así me lo tube que llevar porque no me lo quisieron limpiar.

If I could rate this place 0 stars, I would. My cat was dying of heart failure and they turned us away. Instead, the receptionist slapped a piece of paper in my face and told me to "call someone else who doesn't have a wait". She was rude, dismissive, and extremely unprofessional. Do not waste your time here.

Can’t thank you guys enough for the kindness and hospitality when I showed up to send my girl off for cremation. We are heartbroken, but thankful for the love and patience yall had with us.

A stray cat wandered into our yard and was cornered by our dog; the injuries were severe. AECNE was prompt and compassionate and offered humane euthanasia under their Good Samaritan policy. We are grateful for the service under very sad circumstances. During the distress, my husband left a personal item behind. They called us, and we were able to retrieve the item. Thank you to the staff.

We took our dog, Bandit, there on Oct. 26 to be put down. The vet tech and veterinarian could not have been more compassionate. They were incredible.

YOUR PET WILL DIE/BE PUT TO SLEEP I was working in another state when my kitten got bad so my room mate took him here. They charged me 1500$ for tests for my kitten who was dying then after they told me it'll be another 3k/night just to keep him there overnight, my room mate had already left, I said that I couldn't afford it and they gave me no other choice but to put him down, so they did and didn't return me the $1500 even though nothing was done and he was put down :( no care for the animals, go elsewhere. Never seen a place so greedy and with such horrible serve or well LACK OF SERVICE.

Please dont take your pet here. They dont have all the equipment needed. I spent $800 here just to go somewhere else. I was sent to the BluePearl in Spring Cypress. Go there instead. I want my star back.

If only I could give 0 stars… Absolute crookery. I live in the country and my dog was bitten by a snake. My normal vet had their number on his after hours answering machine, so I called and told them I was coming. They said the admittance fee was $164. Well it turns out, that really was the admittance fee-that did not include seeing an actual tech or vet. That was a whole other charge. They tried to get me to pay $1000 for them to shave the tiny area on her neck to just see what kind of wound it was- at that time I wasn’t even sure it was a snake bite. Then they told me to administer antivenom, that would be another $3000. Different people kept coming in and contradicting each other about courses of action, each with a newly prepared estimate, and then telling me that the other techs/vets I’d just spoken to had given me inaccurate information. I know they are (supposedly) providing services and not charity, but still. I told them the money I’d had set aside was to attend a funeral of a loved one who’s in Hospice right now out of state. I’m also a teacher, so ya their $4-9000 estimate was killing me. Oh but wait- they could offer me a credit card/plan… No. I left after paying them about $400 to do absolutely nothing. They had originally taken her “to an exam room” while I filled out paperwork and they tried to bamboozle me. When we were leaving, I had to go get her out of a kennel bc she wouldn’t come out. So basically, I arrived, they put her in a kennel, I paid $400, and I left. They did absolutely nothing else except a fecal/blood smear. This morning, I took her to my normal vet. He said that it was a snake bite, probably moccasin or copperhead, because there was no necrosis. He said antivenom is typically only used on rattlesnake and coral snake bites, and can actually cause more damage than benefit if it’s given and not necessary. He gave her 2 shots, filled 2 prescriptions, and thoroughly examined her, all for $137. So if your dog CAN wait, definitely WAIT. These people will just try to rip you off and upcharge you and who knows how qualified they are, because they all kept contradicting each other and not one of them said what my real vet said this morning.

Reception lady at the front had the WORST attitude. Were clearly coming here bc it’s our last option hence it’s an emergency clinic. Otherwise I wouldn’t be coming here. Came in with my dog having a allergic reaction in already worried & u think the best solution is ur nasty attitude? Don’t come here we went from an hr wait to 3hr wait. Bc they said if a dog gets into critical condition the wait gets longer. I’ve seen other actual emergency clinic work fast.

Stay away

STAY AWAY!! I rushed my cat here in an emergency because he was struggling to urinate. From beginning the focus seemed more on money than on my pet’s wellbeing. The day of his hospitalization, I was given an estimate that covered 24 hours of care. The very next morning, I was suddenly called and told I had to pay another $1,300 just to keep him for an additional 12 hours — even though I had asked multiple times how long he would be hospitalized and was told “24 hours.” When I pressed for clarity, one staff member even looked at me like I was foolish and said “24 hours,” which made the sudden extra charges feel misleading at best. After discharge, when my cat continued to struggle, I called for help. Instead of offering guidance or compassion, I was simply told to “call around” to find another vet, even though my primary vet was closed. For a hospital that charges so much, the lack of support and empathy was shocking. Emergency care is always expensive, and I came in prepared for that. What I wasn’t prepared for was the dismissiveness, the lack of compassion, and the feeling that my pet’s suffering was secondary to collecting more money. Pet owners deserve honesty and care during emergencies. Unfortunately, that’s not what I experienced here

This place was so truly amazing!! I had to put down our cat charlotte & I was very upset.. I cried so much. They made sure I was given the very BEST care & they gave my beautiful girl even better care… the pure compassion & kindness these people provide is unmatched from anywhere else I’ve ever been! I recommend going here very highly!!! Thank you guys so much for being so amazing!

Would not go back. Got there and looked at the reviews beforehand so I did not expect anything good but it was the only urgent vet place (without an appointment, after reaching out to multiple ones close to me) I could find. My dog got hit by a car (due to my sisters negligence when she was looking after her). Waited almost 2 hours to be seen. They gave her some pain meds or whatever it was and said she needed to stay overnight. Understood, but then they said it'll probably be over 7 grand for one overnight and that someone had to look after her 24/7 and said she won't make it if we don't. Where am I gonna get 7k for one night? 7 nights, sure but 1? Then told me to apply for a credit card and left to let me "make my decision".. I messaged my friend about her clinic that one of my friends go to that she said her vet is fine seeing her right now if I went. Paid the fee and left. Other vet looked at her and said she'll be fine with some pain meds but just got a sprain ankle, and a little trauma to her side but it was just bruising. Took her home and she was fine the next day. Carried her to the bathroom and fed her for a week and she recovered.. seriously? "She won't make it if you don't keep her here" -_- ridiculous. If you aren't local or go there often they won't prioritize you. I was there before 3 people and they went in first, no appointment too btw.

Lovely staff and great care! A bit pricy, but they do take care of our fur baby’s 🫶🏼

As most reviews warn: stay away from this place. I felt not much real care or compassion for sick animals there. It just felt like a business making money off of people’s concern to get their sick pets well. Sadly they are the only place in the Humble area that is 24 hours and emergencies happen when a caring vet office has closed for the day. This place knows they are the only option in the area and I think they take advantage of this and feel they can charge as much as they like. Their prices are outrageous and the worker actually warned me of this when we checked in. I ended up going elsewhere with my dog that seemed to be seizing and she then got both better and cheaper care. Going there time I wasted about 2 hours getting my dog the care she needed. Especially if you have limited funds don’t waste time going there.

I lost one of babies last night. ANGEL!I don’t remember names , but I remember your faces and your kindness in a time of Extreme devastation! Thanks for that! ♥️

I took my dog last night after a few episodes of severe vomiting, and they were able to find the problem. Within an hour they were prepping him for abdominal surgery. The vet and staff were very caring, understanding, and explained everything in detail so we could feel comfortable. I'm so thankful for their quick actions and professionalism. We're now at home recovering ❤️ Bean was cared for by Dr. Keyes and tech Zoei💖

I cannot thank you enough for everyone help with Simba to the front desk receptionist to the vet techs and veterinarian you guys are amazing, I came in completely devastated with my dog simba possibly ingested rat poison and the whole team was OUTSTANDING everyone was all hands on deck, I left the emergency clinic relief that he didn’t ingest it and felt more at ease thank you so much for what you all do!!!

Pros: kind front office staff and vet techs Cons: rude and incompetent vets, way too expensive, no real care provided, an unusually high amount of euthanasia going on TLDR; I'm never coming back here, and unless you need a pet euthanized (or you love spending money to NOT have your pets treated) you shouldn't come here either. I thought my cat was having an allergic reaction to something because he was having trouble breathing. I brought him here since our regular vet was closed. Got told it would be a 2hr wait; there were 3 other pets there and they were all being euthanized. A tech checks my cat and takes him back. The 2 techs I worked with were great. When I finally saw the vet he swore that all his labs were perfect and nothing was wrong with him, then suddenly got very rude with me accusing me of wasteing their time with a non-emergency visit: he was having trouble breathing, if that's not worth an ER vist I don't know what is! Then he also accused me of giving my cat too many treats--not even just over feeding, but specifically treats (which I don't give him anyway)--and says that he needs steroids. Lol what? You just told me there was NOTHING wrong with him, why would he need steroids? The vet could not explain. Not only that, but my cat has a heart murmur (so steroids are a bad idea) and chronic pancreatitis, and you didn't catch either of these things? I get that the vet was having a bad day after having to euthanize so many pets, but you really shouldn't take it out on people. So they charged me almost $600 to get yelled at, no treatment for my cat, and wasted 4hrs of my time. Took my cat elsewhere and they confirmed that he was in fact having an allergic reaction, and even told me what he was allergic to. All for slightly less than $100! Cat received the needed treatment and is now back to being fine, no thanks to these guys. How the heck did you guys misdiagnose an allergic reaction?! Absolutely cannot recommend this place.

This clinic is the place to AVOID!!!! The techs are RUDE. This place dosent care about your pet or you. They care about the money you’re giving them. They will give your pet un-needed medicine to make your pet decline in health, leading to a bigger vet Bill for you. Please do not trust these abusers with your pets.

I brought my dog in after he injured his head and needed stitches. I arrived around 6:40 PM. At first, things seemed okay—the woman at the front desk was helpful, and they took him to the back to check his vitals and assess the wound. Shortly after, they brought him back and put us in a room to wait for the doctor. We sat there for over 2 hours with no updates. When I finally asked if we were still going to be seen, a different woman told me she'd find out. About 45 minutes later, she came in—not with the doctor, but with a list of other clinics I could try because they were now “too busy” to treat my dog. To make matters worse, they had put a cone on him but didn’t even bandage the open wound. When I asked them to at least do that, they wrapped his head—but it was done so poorly that the bandage fell off before I even made it out the door, leaving the wound exposed again. The entire experience was incredibly frustrating, especially during an emergency. I brought my dog in for help and ended up wasting hours just to be turned away with no real care provided.

Thank you so much for taking your time for the hand written card. It broke my heart into million of pieces but also made me realise, it is time to let go. Buddy was young and beautiful. He had so much left to live, play, see and sniff. But I believe, God needed him more than I did and hence he left us in such peace, knowing, he is going to Him. Heaven, where he will have ultimate play time with Him, unlimited treats and he will wait for me just like a forever good boy, as he always was. Thank you so much once again guys for your heart melting courtesy. 🐾

The recording that lady made in the vet shows they only care about money. No matter who's side you choose to believe, video doesn't lie. Making you pay upfront and won't touch the animal even when it's dying until you pay. Go read all the other reviews.

Before anyone from TikTok comes and writes a biased review, here is what really happened to Bella. Her owner walked her dog for two miles (an hour or more) during the hottest part of the day in Texas. Bella has a short muzzle which predisposes her to breathing problems, a dark double coat and breed is prone to heart problems. When the owner rushed her dog to vet, they saved her life, but she was still at high risk due to the ongoing effects of heatstroke. The owner balked at the price of her treatment wanted to take her home to suffer and die. Her dog was gasping for air at home, soiling herself, and she couldn't stand. She posted her TikTok claiming the vet poisoned her dog when in reality the dog was just suffering from the effects of heat stroke. The vet saved Bella's life and only wanted to continue her treatment. Bella is at her third vet now, suffering while the owner finds the cheapest place. Every minute the owner waits to get treatment, her dog suffers and only increases her chances of death or long term effects. This is due to the owners negligence and the vet was only trying to do what's best for Bella.

I’m sorry that these people from TikTok are rating you guys one stars. Keep up the good work.

Amazing hospital that stands up for the rights of the pet.

Apparently the techs and the people in this office (aside from the lovely polite woman at the end of the clip) need to be humbled. No matter the situation the tone & the wording used by these women were extremely unprofessional, absolutely no type of consideration or understanding for the situation at hand. I hope you lose you license

The way the vet was being disrespectful and full of an attitude just because they upset the owner wants a second opinion on THIER dog. Then you want to try to call the police? This place obviously just wanted to be paid and didn’t care about BELLA. Completely unprofessional. Would never go here!

Worst care, ladies working there are extremely rude. Dealing with sick dogs all day and cannot even show an ounce of compassion towards clients. Unless you’re willing to pay whatever outrageous charges they’re going to dictate they give you serious attitude. I would not, and cannot recommend this place to anyone I know. Very unprofessional, and shows a lack of empathy within their profession.

Place is extremely unprofessional . 0/10 would NOT recommended. Threatened to call the police over a woman wanting her dog to pass at home in peace after seeing another dr ?!Refused to give her access to dog nd suddenly the dog can’t even walk..

Excellent service. Honest, knowledgeable staff. Caring. Thank you ❤️

They answered the phone. Lady that answered was knowledgeable. That deserves a 5.0 rating

We brought our dobie, Titan, to VEG and had such a good experience! We highly recommend this clinic and have already spoken about it to our friends who also have pets First off, Titan was seen and treated right away! There wasn't a wait, like at other clinics that we called and have been to. We were also surprised to see that the families, animals, doctors, and staff were all in the same area. This was to ensure total transparency. Titan is also an anxious dog so it meant a lot to us to be able to be with Titan for all of his procedures and comfort him. This was so different from other hospitals and clinics where the family is asked to wait in the waiting area or in a separate room while procedures or tests are run on their pet. It was so nice to be able to see what was going on and speak to the doctor or nurse at any time. Despite the fact that everyone was busy, everyone took the time to answer our questions and provide assistance when we needed. The doctors and staff were also so kind and compassionate especially whe Titan was whining and anxious. He didn't tolerate being in the animal room with a glass door so they actually took him out and put him in a gated area in the clinic while he was on fluids to ensure that he he was more comfortable! I was even permitted to sit with him for as long as I wanted. When I played music to calm him down, everyone was understanding. In fact, they had played music earlier for Titan since we mentioned that he enjoyed it. He was so well taken care of. We were also very impressed with both Dr Dodd and Dr Taylor, Titan's doctors there. They kept us up-to-date with regular phone calls, took the time to explain everything, and were always available when we called. They really were so patient, knowledgeable, and understanding. My fiance has high standards and he was the first person to comment on how amazing the doctors were. If we could, we would love to have them a Titan's primary care doctors! Overall, VEG was a great ER clinic and we are so glad we went here!!!

Avoid at all cost except as a lost result ! Definitely down for only a money grab - not your animal’s health!

I usually really enjoy the people here they're very helpful and considerate. But when i called about checking if my dogs ashes were ready for pick up since i had a missed call from them the lady proceded to be like no we were calling to check up on her. Are you dense or new? where i think it's a great idea to call and check on how the clients are doing after they had a visit, very considerate, it does not take even a single brain cell to put two and two together and use context clues. then she goes oh well i didn't pull up your profile sorry. I just fond it quite insensitive and ignorant of her since i had informed her when she answered that i was picking up ashes clearly my pet is not doing to great. maybe try going oh "let me pull up your profile real quick and check to see if i can help you any further" that seems pretty logical. professional even. not insensitive and oblivious to what you're being told to begin with. bffr girl

The Animal Emergency team is incredible. I brought my baby in thinking he had an upset stomach but it turned out to be cancer of some sort. They were very quick to get me details and were very patient with my baby. They are very experienced and knowledgeable. I’m grateful for them.

Brooke - thank you. Any veterinarian office would be lucky to have her.

Thank you to the doctor and staff who helped little Novella. ❤️ She was the neonate kitten whose tail was cut short by a lawnmower. She is thriving— weighs over a pound now, hitting all her kitty milestones. Because of your help, knowledge, and kindness, she's going to get to live out an amazing life as a spoiled, indoor kitty. Her tail has healed, and it's actually quite adorable. (When she loafs, she looks like a guinea pig from the back) Update: Ive added recent photos. This is the best kitty. It was worth every penny to have such a wonderful companion.

We went in at 8pm on Easter Sunday after our dog was attacked by another dog. We were back home with our boy by 10:30pm. The staff were quick and efficient. Yes, they do require payment upfront, but they break down the cost and explained everything cost wise. They refunded whatever wasn’t used on the estimate. We were refunded over $500 and it was back in our bank account that evening. Of course you’re going to have to pay upfront for services, that’s just part of it.

I think the price was unreasonable for the little help I've received. I still didn't know what was exactly wrong with him and told me to just take him into surgery. After paying I expected to at least have an answer but my puppy continued to suffer in pain. I took him to a cheaper vet and was told the problem right, I only payed $200 which was way more affordable than this. He's feeling much better and without pain, walking around eating and playing.

Went here last night and my experience was great. My 1 year old dog was whining in pain and constantly licking his bum. Come to find out he had an abscess on his anal gland! They took him back immediately and began treatment. The doctor and vet tech were so kind and informative. They were able to drain the abscess and sent us home with some medicine. Came in at 11:19pm and left at 12:24 am. I was also billed a fair price. These people took away my baby’s pain.

My dog experienced a Copperhead snake bite and had to rush him to the Animal Emergency Clinic. When I arrived the staff was quick to see him and clearly explained all that needed to be done to take care of him. He had to spend the night and when I called every hour throughout the night they were very patient and provided status updates each time. Thank you to everyone working that night for taking such good care of him.

In the past this was a kind facility, now there is no sense of urgency or compassion in front desk clerks, which seem to be bothered by you coming in and interrupting their social time. Do not recommend. Try Atascazoo in Atascocita instead. Very kind and responsive team there.

(Translated by Google) The service is terrible. They treat you like an ATM, or they don't do anything for your pet until you fill out paperwork, and then they charge you for everything they can do while your pet hangs between life and death. After the diagnosis, you have to pay again for whatever treatment they recommend. That's just how it is here. THINK BEFORE BRINGING YOUR PET HERE. (Original) Malisima la atención te tratan como si fueras un cajero automático o le hacen nada a tu mascota hasta que no llenes papeles y luego te cobran lo que le pueden hacer mientras pasa el tiempo tu mascota entre la vida y la muerte luego del diagnóstico tiene que volver a pagar el tratamiento qué digan y así es esto aquí PIENSEN HANTES DE TRAER SU MASCOTA QUI

They took care of my critical little chi. She was too far gone & they had to put her down. Very kind & caring.

I took our cat of 12 years here because I knew she wasn’t doing well. It was a Sunday night around 10 pm, with 4 people in the waiting room and more coming in. They took my cat to the back and within minutes they called me to the desk to let me know she was critical. They presented me with options and we went from there. I didn’t want her to suffer more so I decided on euthanasia. The vet and staff were accommodating and quick, which to this former farm and ranch girl is a huge plus. I would recommend Animal Emergency Clinic NE to anyone who needs emergency care for their fur babies.

They want money up front before even being seen, then they want to make you wait 3 hours. We left, I recommend Veterinary emergency group on the Katy freeway. Immediate walk in with no up front costs before the visit.

Amazing service on a busy Saturday night! Reception, techs and the doc were all amazing! Cannot recommend enough for emergency services!

This place was HORRIBLE. Stay away at all cost. They are going to charge you $1500+ just to be seen. Hours of waiting, low staff. My dog is barely making it and they are standing over us with a payment system.

They will take care of your pet, but they’re trained to take as much money as they can from you. After your funds are exhausted they’ll act ignorant and incompetent to the point you cannot/don’t want to deal with them anymore. PLEASE BEWARE

If there was a 0 star, I would have selected. This place is the WORST I've heard of. My daughter took her dog who was having a seizure there early Saturday morning and this HORRIBLE place took her $$, gave her pills to give the dog knowing he was having a seizure. They said or shall I say charged her for an IV which I am not convinced they gave to him and suggested "all" they could do was what was done. A toxology test would be $5K. In other words, they DID NOT" want to help. Her dog was 17 y/o which is old but AT the LEAST they could have been more comforting, suggestive and helpful. They were NONE of those. He kept seizing alllll morning until she took him to another animal hospital where they tried to put him down. The medication didnt work but he ended up transitioning all the same. At least they tried to comfort him b/c he was SUFFERING. I get emotional as I type b/c this dispicable place prolonged agony for our family dog and I would not want anyone else to endur the pain. HORRIBLE place so don't ever take your animal here!

Better take out a loan.Did nothing but heard you into an office and try to stick you with an enormous 2000 fee for bloodwork and consultation .what a rip off

Does this dog look like he needs to be euthanized?!! Apparently, this place did!! Such a horrible place to bring your pet un less you want to send them straight to the grave. They wanted money straight up front 1,500 to be exact in the beginning and another 15,000 for surgery that he didn't even need and told us that if they removed the oxygen machine from him that he would die that same night we brought him home. We'll it's a week from that cruel visit and he is happy as can be. We went to another vet and they are so passionate in what they do because they actually care for you pet like family not like a bag of money or a check signed straight to their bank!!!! Don't bring your pet here EVER!! Save your pet, be their voice!!!

We took our sweet boy Luke for an end-of-life emergency care last night, and we were met by the sweetest, most understanding staff I’ve ever encountered at an emergency clinic. They explained everything in great detail and were considerate of our feelings at all times. I have to give a special shoutout to Dr. Walter, who was amazing and extremely attentive. We appreciated her knowledge on Great Danes and her sweet demeanor.

We had to put our elder good boy down while he was in his last stage of life. The staff was amazing on the phone. Great help when we got there and gave us all the time we needed to say our goodbye. The vet walked us through everything before and made sure all of our questions were answered easily. I can't thank you guys enough.

Horrible unprofessional!!! I have never seen a practice unorganized, understaffed, rude, and disrespectful - my 30-pound dog was poisoned when I got to the clinic. I was NOT helped OR greeted. I sat waiting for someone to help for 25 minutes. My dog was getting worse, limp with no life, barely breathing, and I was told to go online and make a poison report first! After sitting for 25 minutes - I couldn’t hold on to my dog, let alone be calm - nightmare- I was told I was welcome to go somewhere else. This isn’t a business. It’s a lawsuit waiting to happen- I went to another VET Hospital in Woodlands, where I was greeted at the door, and they immediately took my dog to the back for evaluation- when I shared how My emergency experience at the Humble Vet clinic - the staff said they heard all complaints all the time—don’t waste your time. Go immediately to the Woodlands. My pup is better, but the drama of not being helped was a nightmare!