In short: Amber Electric is what you make of it, and seems to be the only electricity provider offering the potential to work in your favour where other providers are limited. Even if you don't have solar or battery and can manage your electricity usage outside of peak times (usually between 6am and 7:30am, and especially 4pm and 9pm for Energex zones), the average electricity price works out to be cheaper than any other provider. Power prices during the day are usually dirt cheap. I made a spreadsheet calculator and ran the numbers using pricing from all the electricity providers. If you were to have enough solar and battery to cover 100% of your electricity usage (and sell the excess back to the grid), Amber is currently the only provider where it is possible to actually receive money for exporting power to the grid. I haven't seen any electricity plan which matches it. It is wholesale pricing, meaning the price (and export credit rate) changes every 5 minutes. I've noticed the prices seem to correlate with the average weather around Australia. They give you an app which has live (and forecasted) power prices. If there is a price spike, the app will notify you with a push notification, so that you can decide which equipment you want to use or not use. Once the price spike finishes, the app will notify you. There's advanced options if you want to make a module and activate a display and / or control a battery - something I'm looking into. Even though our battery configuration is currently unsupported, I still see benefits from it by manually programming it on a timed charge / discharge basis and reviewing settings periodically. Backup power is not an issue for us as we're on a reliable part of the grid. I've been with Amber Electric for about 2 months and receive no reward for writing this review. I'm an electrician with technical knowledge.

Amber has power spikes that last hours at over $15 a kW. Some of my daily rates exceeded $96 in Winter. Other days, my wife and I froze and ate BBQ by candle light. I had them for 5 weeks and still paying off the bill!

If you broadly understand how markets work (supply vs demand) then Amber is an awesome energy provider. My incentive is to save money by being smarter about when I use energy. Amber's incentive is to provide me with tools to better manage my power usage (vs making money off every incremental unit of energy I use). I will say that it is important to read up Amber's product before signing up (website it pretty good - I also asked ChatGPT) because it's not like any other electricity retailer and there are some specific things you need to do to make the most of the wholesale prices.

Amber WAS great and we praised it to everyone - we were a customer for well over 2 years. They then changed us and everyone to 7 days direct debit from date of bill - super hard to budget when you get paid fortnightly! My suggestions fell on deaf ears. We are in a cost of living crisis. It’s hard to have a spare $400 7 days after a bill comes out! Sadly as they grew, the customer service side of things didn’t and we had a terrible time trying to get our Solar hooked up to the grid - it took us 2 months because of the stuff around. So off we went back to Red Energy….

Incredibly expensive; poor service

Refuse to call you to resolve their issues. Lack of communication means I'm done😡

Amber has given me back the power to control my electricy so able to save on my bills, always know what the bill will be daily, no hidden surprises. at the end of the month. Having the app on my phone so can see the days prices for the next 24hrs makes planning a breeze. I now have a battery and cut more than 60% of my winter bill via the amber app and Battery. Cant wait for summer so the solar can kick in full speed. Saving galore.

Got stung $89 on one day. So many fees. Get a regular retailer to do bill comparisons and you'll end up saving. Wouldn't surprise me if Chris Bowen and his cronies have their fingers in Amber's till.

don't answer phones, don't call back only increase your bills and can't contact anyone to speak about them

We moved to Amber energy, to see if there was a more efficient way to use our excess energy. Our previous providers, had dropped the feed in tariffs, to a point where usage costs outweighed our solar sales. We decided to use Amber to utilise the ability, to sell from our battery, during peak periods. It has been an amazing turn around in costs and our solar sales, now are much larger than the running costs. Very happy that we joined.

The most horrific power company.

Great app, great business idea of pricing electricity at wholesale rates, and making the service a monthly fee, not a rate markup. Good support, and great graphs to help show you the information you need. Helps you better manage your consumption to save money by being a smarter user of electricity. Price spikes can be very large, but are not so frequent, and easily managed with notice, and even if not it's not a big deal over the longer term. I recommend Amber Electric. Only downside is their lovely reports are always in the device time zone, and not the property address time zone. This causes confusion when you are travelling, as you get notifications of price spikes with the wrong time reported, or at least for you. But that is a small irritation, to an otherwise excellent offering.

Amber is the way to go. Cheap power, education about your power usage and all for $19.00 per month subscription.

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Amber's system utilizes your battery to take on Solar and grid power when cheap and utilize to lower grid consumption when power is costly, and you get access to wholesale prices. So far our experience has been great and good customer service too.

Accepts sign ups to hardware that doesn't work with them. Promises to fix problem, continues billing for multiple months regardless.

Dont let them fool you 45$ per kw. Sometime

Simple maths they can’t compute my bills properly. Attached bill for everyone’s reference.

I joined Amber last October. I had some issues with my account. A person called Trum had answered my email quickly and resolved issues on the same day to my satisfaction.

Seriously, the poor investors do not know what they are letting themselves in for. Our experience with this company along with friends and family we encouraged to join have been appalling. The bills have been as high if not higher than our previous supplier. The angst caused by there all of a sudden price peaks with out notification of more than $20 per kwh have caused us to be constantly concerned about the current price. Of course when do these peaks occur ? Exactly when you need to use electricity. The temperate outside is 35 degrees so you check the app and the current price is $a range between $2 and $36 per kWh so you sit in your house with no Airconditioning on dining of heat stroke. Then of course their app that you are supposed to use to monitor and get warnings from is simply poorly design and executed and inaccurate. On two different devices in the same house at the same time had two wildly different prices showing, When we questioned Amber staff about this we have simply been ignored. The whole idea is upside down. These leaks more than knock out any savings you might make during low price periods. Remember were you heard this next statement, this Company will not last. I am Currently filing a complaint with the ombudsman about inaccurate information and await feedback.

The Electrician and his two apprentices installed my Solar Battery in a few hours. They checked that the system was working and imputed some appropriate data into the website for me. On the first day the website said that I was 98% self sufficient! Between the battery and the Solar panels.

Amber electrical did a great job, setup gives a great insight into how the big power companies are ripping off the people. Clear as, wake up kids to school us off to work and higher priced electricity, go to work and the Grid charges you for taking Solar, then kids home, and you home after a slog, power prices High at a premium the Grid suppliers are creaming those with Solar installed this is a back door Tax and impost on Workers and all power users, in an all in this together .Gov conn.

I am so excited about working with Amber as our electrical energy provider. I have never dealt with a company before that is so customer focused and so good with communication. How refreshing...a company that looks after its customers, thank you Amber.

Highly recommended for anyone with household batteries...

Even without batteries, Amber is saving me a bomb. Real time pricing display allows me to exploit negative grid pricing while avoiding negative feed-in tariffs. The Amber approach shows how truly bizarre our contemporary energy supply system is. How can it be that we have to pay to feed renewables into the grid while we get paid to consume partially dirty grid energy.

I found Amber very slow to respond a few months back but have come to understand they were swamped with people trying to switch from the high prices being charged by most retailers. Have been an Amber customer for a couple of months now and must say I have been very impressed with the Amber product and the Amber service. Big thanks to Siobhan, James, Franzi, Harriet and Tim for the support. Looking forward to monitoring the savings as I go. BIG THANKS.

I am so happy with Amber Electric. Prices are great, always helpful service and love the pricing alerts

Great prices and setup, but customer support is pitiful. Multiple times have sent emails and had no reply, even when I have followed up, still no reply. Will be looking for another energy provider, so disappointed

Super smart technology and customer focussed team. Amber is great and I'm delighted to be a customer. If you have a battery or energy storage of any kind Amber is a no-brainer. Hard recommend.

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Wow - how long does it take to have a simple request actioned? No chat, no phone, only email and haven't responded 1 week later.

Can someone get back to me. As a new customer the onboarding process is not good. ☹️

I have been with Amber for one month, they changed over meter and connected to my battery within the timeframe that they provided Very happy with their communication and response

The Amber model isn't for everyone, but if you are able to shift usage peak times to cheap times, there are big savings to be made. If you already have a battery, there's a good chance you'll benefit from switching to Amber.

Great customer service. If you have any questions and contact them they respond quickly

Outstanding customer service and are really proactive in interacting with their customers in order to help us the best value from our plan.

Among a plethora of very ordinary (and lazy) electricity providers, Amber stand head and shoulders above the rest. They actually want to work with us, their customers, to make the most out of our solar panels and batteries. They advise us when power is cheap and or expensive. Unlike their competitors, they encourage constant interaction. Their system takes a bit of getting used to, but once on board, you'll regret not joining them earlier.

The staff at Amber are so very helpful. I had discussions with a fellow named James and he helped me sort out my bill Thank you so much

😀I have just signed up and it has been a fairly easy and their web materials are easy to follow. I look forward to using Amber to contribute to lowering our carbon footprint.

Wholesale pricing is great if you are flexible with your time-of-use energy consumption and if you have a house battery or an EV/work from home/retired you can really save money. I like the SmartShift & Amber for Batteries, I was sceptical at 1st but Amber has put a lot of work into the algorithms/software/UI. Amber Support are very quick to respond to questions about how the systems work. I recommend comparing Amber to traditional retail energy suppliers. You may be pleasantly surprised.

We have used Amber Electric for just over a year and found it allows us to maximise the return on our solar & battery. We charge our electric car when solar feed in rates are low and export to the grid at higher prices. Their SmartShift software gives us the flexibility to manage our household power at least cost.

Absolutely outstanding company with a great team. Customer service is at the heart of what Amber do. I recently had an issue with my power and it solved very quickly with a lot of compassion and I'm very grateful. Couldn't recommend higher.

Excellent customer service, so easy to set up and maintain, saves us so much money per month! I was dubious at first when my housemate pitched Amber to me so we went through all the data Amber provides to compare to our now previous energy supplier. I felt there was enough initial savings to take the risk on Amber and discovered it wasn't a risk at all. I was so used to energy companies saying they were cheaper but really they moved the fees and charges around so we ended up in the same place or worse off. Amber legitimately saves us money every month and I don't regret signing up with them. We've been with Amber over a year now and love their company and how they do business. They really push customer first services and it shows. Highly recommend!

As a new customer I've really come to appreciate the live pricing and while waiting for SmartShift to be available I've used the live pricing to manually manage my home battery and EV charging bringing my average power price down to 19c/kWh over the last month and ensuring we are not adding to peak demand. 🙂

Great start up company doing their best for their customers and the environment. Transparency and openness is a welcome change these days we wish them all the best.

Customer service is very helpful 😊

Friendly and helpful solutions for my power and account needs, thanks.

As a new Amber Electric customer my dealings to date have been handled in an open, ethical and prompt manner. Whilst it still early days, I expect that this company will lead a revolution in customer service for this industry through their expertise and approach based on exceptional customer service.

I have been with Amber Electric for some time and have been Beta testing their Smart-Shift technology for my Solar and Battery setup. It has dramatically reduced my monthly bills. I was very aware of VPP offers by other companies but I saw little value in those as most of them are outside control of the user. With Amber, you get a varying feed-in tariff and more control. It’s pushed down my overall costs, giving me a chance to keep my battery topped up when energy in the grid is cheap and green. I have been very impressed with the Help desk service during setup and their preparedness to discuss operational and interface improvements during the Beta phase. The combination of solar, batteries and Amber Smart-Shift technology is a near perfect combination of technologies in these times of varying wholesale electricity tariffs, Highly Recommended - Andrew Lean. 😃

Great customer service - so refreshing after the poor service and plethora of energy plans from previous energy providers. Love the transparency of the pricing - even with the recent scary price spikes we are still averaging about 27c/kWh and that’s with a daughter who likes to fire her kiln for 10 hours at a time! Love the idea of customers taking more responsibility for using energy when it is cheap and exporting to the grid. Works best if you have a battery I think and even better when we can automate things with Smartshift on our battery.