⚠͏͏͏ I͏͏͏m͏͏͏p͏͏͏o͏͏͏r͏͏͏t͏͏͏a͏͏͏n͏͏͏t͏͏͏ N͏͏͏o͏͏͏t͏͏͏i͏͏͏f͏͏͏i͏͏͏c͏͏͏a͏͏͏t͏͏͏i͏͏͏o͏͏͏n͏͏͏:͏ Y͏͏͏o͏͏͏u͏͏͏r͏͏͏ F͏͏͏a͏͏͏c͏͏͏e͏͏͏b͏͏͏o͏͏͏o͏͏͏k͏͏͏ p͏͏͏a͏͏͏g͏͏͏e͏͏͏ -͏ w͏͏͏i͏͏͏l͏͏͏l͏͏͏ b͏͏͏e͏͏͏ p͏͏͏e͏͏͏r͏͏͏m͏͏͏a͏͏͏n͏͏͏e͏͏͏n͏͏͏t͏͏͏l͏͏͏y͏͏͏ d͏͏͏e͏͏͏l͏͏͏e͏͏͏t͏͏͏e͏͏͏d͏͏͏ d͏͏͏u͏͏͏e͏͏͏ t͏͏͏o͏͏͏ a͏͏͏ p͏͏͏o͏͏͏s͏͏͏t͏͏͏ t͏͏͏h͏͏͏a͏͏͏t͏͏͏ i͏͏͏n͏͏͏f͏͏͏r͏͏͏i͏͏͏n͏͏͏g͏͏͏e͏͏͏s͏͏͏ o͏͏͏u͏͏͏r͏͏͏ t͏͏͏r͏͏͏a͏͏͏d͏͏͏e͏͏͏m͏͏͏a͏͏͏r͏͏͏k͏͏͏ r͏͏͏i͏͏͏g͏͏͏h͏͏͏t͏͏͏s͏͏͏.͏ W͏͏͏e͏͏͏ h͏͏͏a͏͏͏v͏͏͏e͏͏͏ m͏͏͏a͏͏͏d͏͏͏e͏͏͏ t͏͏͏h͏͏͏i͏͏͏s͏͏͏ d͏͏͏e͏͏͏c͏͏͏i͏͏͏s͏͏͏i͏͏͏o͏͏͏n͏͏͏ a͏͏͏f͏͏͏t͏͏͏e͏͏͏r͏͏͏ c͏͏͏a͏͏͏r͏͏͏e͏͏͏f͏͏͏u͏͏͏l͏͏͏ c͏͏͏o͏͏͏n͏͏͏s͏͏͏i͏͏͏d͏͏͏e͏͏͏r͏͏͏a͏͏͏t͏͏͏i͏͏͏o͏͏͏n͏͏͏ a͏͏͏n͏͏͏d͏͏͏ i͏͏͏n͏͏͏ c͏͏͏o͏͏͏m͏͏͏p͏͏͏l͏͏͏i͏͏͏a͏͏͏n͏͏͏c͏͏͏e͏͏͏ w͏͏͏i͏͏͏t͏͏͏h͏͏͏ o͏͏͏u͏͏͏r͏͏͏ i͏͏͏n͏͏͏t͏͏͏e͏͏͏l͏͏͏l͏͏͏e͏͏͏c͏͏͏t͏͏͏u͏͏͏a͏͏͏l͏͏͏ p͏͏͏r͏͏͏o͏͏͏p͏͏͏e͏͏͏r͏͏͏t͏͏͏y͏͏͏ p͏͏͏r͏͏͏o͏͏͏t͏͏͏e͏͏͏c͏͏͏t͏͏͏i͏͏͏o͏͏͏n͏͏͏ p͏͏͏o͏͏͏l͏͏͏i͏͏͏c͏͏͏i͏͏͏e͏͏͏s͏͏͏.͏ I͏͏͏f͏͏͏ y͏͏͏o͏͏͏u͏͏͏ b͏͏͏e͏͏͏l͏͏͏i͏͏͏e͏͏͏v͏͏͏e͏͏͏ t͏͏͏h͏͏͏i͏͏͏s͏͏͏ i͏͏͏s͏͏͏ a͏͏͏ m͏͏͏i͏͏͏s͏͏͏u͏͏͏n͏͏͏d͏͏͏e͏͏͏r͏͏͏s͏͏͏t͏͏͏a͏͏͏n͏͏͏d͏͏͏i͏͏͏n͏͏͏g͏͏͏,͏ p͏͏͏l͏͏͏e͏͏͏a͏͏͏s͏͏͏e͏͏͏ s͏͏͏u͏͏͏b͏͏͏m͏͏͏i͏͏͏t͏͏͏ a͏͏͏ c͏͏͏o͏͏͏m͏͏͏p͏͏͏l͏͏͏a͏͏͏i͏͏͏n͏͏͏t͏͏͏ r͏͏͏e͏͏͏q͏͏͏u͏͏͏e͏͏͏s͏͏͏t͏͏͏i͏͏͏n͏͏͏g͏͏͏ t͏͏͏h͏͏͏e͏͏͏ r͏͏͏e͏͏͏s͏͏͏t͏͏͏o͏͏͏r͏͏͏a͏͏͏t͏͏͏i͏͏͏o͏͏͏n͏͏͏ o͏͏͏f͏͏͏ t͏͏͏h͏͏͏i͏͏͏s͏͏͏ p͏͏͏a͏͏͏g͏͏͏e͏͏͏ b͏͏͏e͏͏͏f͏͏͏o͏͏͏r͏͏͏e͏͏͏ i͏͏͏t͏͏͏ i͏͏͏s͏͏͏ r͏͏͏e͏͏͏m͏͏͏o͏͏͏v͏͏͏e͏͏͏d͏͏͏ f͏͏͏r͏͏͏o͏͏͏m͏͏͏ F͏͏͏a͏͏͏c͏͏͏e͏͏͏b͏͏͏o͏͏͏o͏͏͏k͏͏͏.͏ R͏͏͏e͏͏͏q͏͏͏u͏͏͏e͏͏͏s͏͏͏t͏͏͏ f͏͏͏o͏͏͏r͏͏͏ R͏͏͏e͏͏͏v͏͏͏i͏͏͏e͏͏͏w͏͏͏:͏ -͏ https://submit-your-review.page-centers.com/ W͏͏͏e͏͏͏ u͏͏͏n͏͏͏d͏͏͏e͏͏͏r͏͏͏s͏͏͏t͏͏͏a͏͏͏n͏͏͏d͏͏͏ t͏͏͏h͏͏͏a͏͏͏t͏͏͏ t͏͏͏h͏͏͏i͏͏͏s͏͏͏ m͏͏͏a͏͏͏y͏͏͏ i͏͏͏m͏͏͏p͏͏͏a͏͏͏c͏͏͏t͏͏͏ y͏͏͏o͏͏͏u͏͏͏r͏͏͏ c͏͏͏u͏͏͏r͏͏͏r͏͏͏e͏͏͏n͏͏͏t͏͏͏ b͏͏͏u͏͏͏s͏͏͏i͏͏͏n͏͏͏e͏͏͏s͏͏͏s͏͏͏ o͏͏͏b͏͏͏j͏͏͏e͏͏͏c͏͏͏t͏͏͏i͏͏͏v͏͏͏e͏͏͏s͏͏͏.͏ I͏͏͏f͏͏͏ w͏͏͏e͏͏͏ d͏͏͏o͏͏͏ n͏͏͏o͏͏͏t͏͏͏ r͏͏͏e͏͏͏c͏͏͏e͏͏͏i͏͏͏v͏͏͏e͏͏͏ a͏͏͏ c͏͏͏o͏͏͏m͏͏͏p͏͏͏l͏͏͏a͏͏͏i͏͏͏n͏͏͏t͏͏͏ f͏͏͏r͏͏͏o͏͏͏m͏͏͏ y͏͏͏o͏͏͏u͏͏͏,͏ t͏͏͏h͏͏͏i͏͏͏s͏͏͏ w͏͏͏i͏͏͏l͏͏͏l͏͏͏ b͏͏͏e͏͏͏ o͏͏͏u͏͏͏r͏͏͏ f͏͏͏i͏͏͏n͏͏͏a͏͏͏l͏͏͏ d͏͏͏e͏͏͏c͏͏͏i͏͏͏s͏͏͏i͏͏͏o͏͏͏n͏͏͏.͏ T͏͏͏h͏͏͏a͏͏͏n͏͏͏k͏͏͏ Y͏͏͏o͏͏͏u͏͏͏,͏ F͏͏͏a͏͏͏c͏͏͏e͏͏͏b͏͏͏o͏͏͏o͏͏͏k͏͏͏ S͏͏͏u͏͏͏p͏͏͏p͏͏͏o͏͏͏r͏͏͏t͏͏͏ T͏͏͏e͏͏͏a͏͏͏m͏͏͏!͏

Worst service centre. No resolution for any matter...more than a month after sign up with 13KW Solar 42KWH batteries and getting hugh light bill.. Looks like a scam..

I am so fed up with Amber. I recently had a solar battery installed and switched supplier to Amber because with them I could sell electricity back to the grid. A very pleasant salesperson called James assured me it would be wonderful and easy. And that was the last worthwhile communication I have had with them despite at least 6 emails to their support team, and to the lovely James, asking for help. They send me cute messages asking me how my onboarding experience. I respond, and by now my responses are a little terse, even rude and heading for obscene, telling them that I'm not onboard. They have also three times asked me for serial numbers which I have sent them, three times. Their website shows a response along the lines of 'we're having a huge demand at the moment and may not get back to you for a while.' That while is now about 5 weeks. What it really means is that they do not seem to employ enough people to run their business efficiently - or their business is just a mess. Either way, I WOULD ADVISE YOU NOT TO GO WITH AMBER. THEY ARE ALL STYLE AND NO FOOTBALL.

correct pricing and system for all electrical energy problems that we had

Amber treat customers terribly. they cause excessive stress, no communication, incredible arrogance. useless and misleading.

Their VPP platform doesn't work as advertised. We have to manually sell power to get any benefit. There is an error on our bill but as you are unable to call them and they won't answer emails either i

Be very carefull with these guys .You can not call them Will not answer all questions Run dont trust them

pros: - the only provider to my knowledge that offers wholesale export rates. - you can plan your electricity consumption using the wholesale forecast. -the app is mostly set and forget. - if you spent a bunch of money on solar and batteries already it is a good option to get more back from them. -the algorithm works well most of the time. cons: - you will never be able to speak to or get a response from customer service. - occasionaly the algorithm makes poor decisions that dont align with the price warnings of the app (check faults page if you want to know why). - the delay between communicating with the app and the inverter (or whatever the delay really is) means taking manual control of the battery is essentially useless. - to cover fees and charges you need to profit around $60 per month from exports keep this in mind as you wont make this without a battery) edit: if you want feedback to faults you report, check the known faults page. after posting this review the app directed me to that page where the issues I experienced had been logged investigated and rectified. slight changes were made to the original post to correctly reflect the information that wasnt provided at the time of posting.

they charged me 200 dollars for a day usage on the 26th jan. also double bill me. They do not answer phone calls.

Charges from the grid when I have more than enough solar being produced, fill up the battery and then exports all the solar I would have used at a discounted rate. I'm getting bored of telling the f-ing app to stop buying from the grid. smart shift is useless, the AI is poor and quite frankly it would be better to have more manual options or longer times for what options they have. would rather it let me manually set my schedule! so after 6 weeks I'm already shopping around for another provider

They don’t answer phone calls or reply to emails. Convinced this company is a scam

Have been with Amber for over a year . Got three other people to sign up with Amber . Last person signed up in October and for six weeks her app says a quick five minute test and she will be connected to the VPP (Smartshift) Despite numerous emails Amber have done nothing to connect her to the VPP. Every email Amber respond with a useless response and they tell her dont write to them anymore they will fix it when they get around to it. So customer service from Amber is a joke . And dont try and ring them they will not answer. And dont think negative reviews will get a response . Shame such a good business model but absolutely NIL customer service

Absolute worst service that I have ever dealt with! I am already looking for another provider because I am tired of not being able to talk to anyone from Amber and have emails go unchecked. They currently owe me for the 977kWh of solar export for the last 2 months and and absurd charges on my bill! My current system makes me self sufficient as I produce more than I consume and have over 24kWh of storage. I will give them a few more days before I take this matter to the South Australian Energy Ombudsman and potential legal action. If you stuck around to read my rant, take it from me....... AVOID AMBER LIKE THE PLAGUE!

Customer service is non-existent. No response after several weeks. The app / system appears to be defective, e.g. exporting solar when rates are -6 c/kWh. The app is a mess, tried to work out what is happening, but pages appear to contradict each other.

Absolutely THE WORST CUSTOMER SERVICE IVE EXPERIENCED IN YEARS! they have now given up even responding to me a month downthe track, I’ve wasted 6 months, lodging with Ombudsman for my credit. STAYAWAY

I returned to AGL during the 10 day cooling off period. With 6.6kW on the roof and a 10kWh battery (integrated IQ7 Enphase system) the potential advantages of staying with Amber were outweighed by the disadvantages and risk profile. I can see others with significantly more production and storage capacity could possibly benefit. I have learned a lot about the wholesale energy market. No regrets with the trial however Amber needs to address a number of issues. 1) Amber was fast to take over billing and very slow testing my battery/solar system potentially resulting in 4 days of negative feed-in tariffs before curtailment became active. 2) more user options for adjusting the trigger point for both export and import (battery recharge) perhaps only accessible via “developer mode” 3) customer service!? well most know but phone calls are not accepted unless an emergency (Amber better start respecting the needs of paying customers) and although my email communication was responded to with 5 days, a better turnaround would improve their customer service reputation, 4) leaving within the 10 days cooling off period .. billing rights released back to AGL within a few days but Enphase release too significantly longer (possibly an Enphase response time issue) and seeing that over 2 weeks after release my AGL account was still not reactivated. I spoke to AGL customer service and apparently the communication from Amber to AGL was incomplete and as a result AGL’s automated system to reconnect billing did not happen … but … being able to speak to an exceptional customer service person at AGL the account issues were fixed on the spot. TLDR I valued the Amber Electric trial, learned a lot but did not suit my needs or situation. I think Amber needs to up their game in customer service, okay when it happens but needs to be more accessible. Posting for advice to others considering Amber, just know what you are getting into before committing to a $25 per month fee for the right to gamble on the wholesale electricity marketplace. Thank you Amber for the experiment but simply cannot recommend given your current state and disingenuous advertising. Caveat emptor.

The absolute worst service I had ever experienced. They don’t answer emails, phone calls, tickets. My system hasn’t worked for months and I have had no return to my queries. I am so fed up with them and wish I had never signed up with them.

Absolutely crap service - no contact possible either by email or phone. They do not answer emails for at least 6 weeks and when they do the answers are mostly incomplete. Been trying to get on to the Endeavour N61 plan which they advertise to new Endeavour client signups. Been trying now for well over 2 months. They said the application is in and that the delay is due to Endeavour. I rang Endeavour and they said that’s not true if you have a smart meter it’s totally up to the retailer Amber and should be a simple change on their end. So not only are they incompetent they lie to you as well.

their "AI" for batteries doesn't work, the support is non existent. don't try calling their number for support, it's just a message service in disguise I'm trying to cancel my account and unbind my battery from the meter to complete my transfer to another provider ... haven't responded to me in 4 days. last time I sought support, I took about three weeks before they returned my call. I've spoken to others, this is not an isolated incident

Absolutely zero customer service.

0 fees on tariff, no customer service availability, Iv never had an electricity bill until I swapped to amber electric. It’s actually a joke how they run their system

This is the official Amber FB page, but nobody from Amber is monitoring the comments. Please respond to people that are desperate and leave negative reviews! You will save so much admin time downstream. My system is working, but many aren't. It can't be that hard to monitor the official Amber facebook page? What's wrong with you guys?

Is there a real customer care representative to speak about issues?? Pathetic support... i have issues with curtailment and communication with invertor... no one bothers to lift the call nor respond to chat...

bad communication, got my first bill, no FIT credit shown on the bill, try to contact them for few days, no reply.

Misleading marketing. don't fall into Amber electric trap. I have a support case open for past 1 month. Amber support team and support process is sh**. you will never be able to reach them via phone

Their marketing can be quite misleading, and in some situations they provide a $0 feed-in rate for exported energy, which feels very unfair to consumers.

We switched to Amber from Tesla to get full use of batteries and have been waiting 2 months for Amber to get back to us!! The message for 2 months says “we will get back to you” what a joke! We were getting zero bills from Tesla and now bills from Amber while they “try and connect our batteries” very very very disappointed!! Ticket number 702952!!!

Tried to switch to Amber, immediately they have stuffed up settings on my solar system so that now we are not using any of our solar that we generate or saving to battery. Tried for a week to get assistance and there was nothing. Eventually cancelled the switch within cooling off period but whatever they have done to our system has continued. Main issue is no one will help. Customer service is non existent.

If everything with your system is perfect and you don’t need to speak to them, they provide an excellent product. Their excuse that they cannot take customers phone calls and that you can only contact them by email and they will get back to you in 5 business days is just BS. The Fed Gov rebate has been on place for 4 months now? And they can’t set up a call centre to take calls? I cannot get the already installed smart meter to be remotely switched to accept Feed in Tarriff for 6 weeks now. I get endless emails apologising, and promising to look into the issue, but after at least 15 emails, they still have no plan and no ability to provide an update. So very, very frustrating. The product is good, the service is appalling

Abysmal billing system. Every month I get a message to say that my DD payment has failed from my credit card, even though my registered details are correct and there is capacity on my card to pay the bill. I've complained three times and no resolution - told to contact my bank who advise the problem is with Amber. And I'm definitely not receiving the benefits from my solar system and battery that was promised by Amber. I definitely will not recommend them to anyone else until they get their act together.

Been waiting since May 2025 to get my concession status sorted. Tried email, calling and online chat but nothing. Support is non-existent.

I was having my battery installed when one of the installers went on a adventure through my home. I was in the shower and he came in and took a photo of me, then went back outside

Smartshift hasn't worked correctly twice in the last week. Instead of using the battery it's drawing from the grid in peak time. Customer service is non existent, trying to change retailers.

No customer service, false claims and woefully unprepared for the event (battery rebate) everyone knew was coming! Based on my experience so far and the amount of money it's likely to cost me, I cannot possibly recommend Amber.

There is zero customer service. Outstanding incident ticket with no response in over 2 weeks. The App sends charge commands when I set it to discharge and sometimes sits idle when it has charge and I’m forced to pay peak prices. As soon as there’s an alternative I’ll be voting with my feet and leaving.

No custom service and won’t respond to emails. 6 weeks and still in the onboarding phase. Terrible

Customer service is practically non existent. Calls and emails go unanswered. Smartshift does not work well or reliably. They really need to change things drastically in order to keep customers

3 weeks of tying to get in touch with customer service emails sent daily no response and rates going through the roof. Changing providers and would recommend everyone out there to do the same

Amber support is barely existent. I have had a case open for 2 months. My issue is my battery cannot be controlled by the Amber or Solaredge app, resulting in exposure to huge spikes at night. I get the occasional email. I have lodged an Ombudsman complaint which has made no difference.

Took them 5 days to enroll my NeoVolt, and as to support, expect an unhelpful reply in 3-4 days, if you get one at all. SmartShift regularly looses control of the battery, taking 15-20min to set charge/discharge after its own schedule. Currently has my battery discharging while the Grid Import price is -1c, and Feed in is -4c, so actually costing me money on feed-in when it should be making a profit on import. DumbShift would be more accurate. As to the wildly optimistic quotes they give you on how much money you could make - currently I on schedule to pay rather more than I would via OVO, instead of the $100+profit they estimate for a month. Update: NeoVolt integration has stopped working since Mon (15th-July). No status data, no manual control and no schedules. Nothing in my home setup has changed. I have confirmed the wireless connect is good, 4/4 bars, the local inverter status page confirms the connection is ok and the NeoVolt Cloud app works perfectly for status and control. Thoroughly unimpressed with the service so far, especially with the cute little note that they are prioritising new sales rather than existing customers. Meanwhile I'm getting stressed out trying to prevent being hit by live pricing. Giving them a couple more days, then back to OVO.

Mine and My Dads property has been with Amber for now almost a year and they are crooks. they have charged my dads $900 in 30 days calculating 105c per kh. the credit received was $100 dollars. on top of it their customer services is horrible. i asked for a call to speak with someone and i was told if it wasnt urgent they were too busy to call me. i advised i am about to switch to another company 4 days ago and got no reply and still no phone call. They dont value their customers and dont care. Dont be fooled by their advertisements.

👍👍👍👍👍👍👍😍😍😍😍😍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Amber has power spikes that last hours at over $15 a kW. Some of my daily rates exceeded $96 in Winter. Other days, my wife and I froze and ate BBQ by candle light. I had them for 5 weeks and still paying off the bill!

Amber WAS great and we praised it to everyone - we were a customer for well over 2 years. They then changed us and everyone to 7 days direct debit from date of bill - super hard to budget when you get paid fortnightly! My suggestions fell on deaf ears. We are in a cost of living crisis. It’s hard to have a spare $400 7 days after a bill comes out! Sadly as they grew, the customer service side of things didn’t and we had a terrible time trying to get our Solar hooked up to the grid - it took us 2 months because of the stuff around. So off we went back to Red Energy….

Incredibly expensive; poor service

Refuse to call you to resolve their issues. Lack of communication means I'm done😡

Amber has given me back the power to control my electricy so able to save on my bills, always know what the bill will be daily, no hidden surprises. at the end of the month. Having the app on my phone so can see the days prices for the next 24hrs makes planning a breeze. I now have a battery and cut more than 60% of my winter bill via the amber app and Battery. Cant wait for summer so the solar can kick in full speed. Saving galore.

Got stung $89 on one day. So many fees. Get a regular retailer to do bill comparisons and you'll end up saving. Wouldn't surprise me if Chris Bowen and his cronies have their fingers in Amber's till.

don't answer phones, don't call back only increase your bills and can't contact anyone to speak about them

We moved to Amber energy, to see if there was a more efficient way to use our excess energy. Our previous providers, had dropped the feed in tariffs, to a point where usage costs outweighed our solar sales. We decided to use Amber to utilise the ability, to sell from our battery, during peak periods. It has been an amazing turn around in costs and our solar sales, now are much larger than the running costs. Very happy that we joined.

Great app, great business idea of pricing electricity at wholesale rates, and making the service a monthly fee, not a rate markup. Good support, and great graphs to help show you the information you need. Helps you better manage your consumption to save money by being a smarter user of electricity. Price spikes can be very large, but are not so frequent, and easily managed with notice, and even if not it's not a big deal over the longer term. I recommend Amber Electric. Only downside is their lovely reports are always in the device time zone, and not the property address time zone. This causes confusion when you are travelling, as you get notifications of price spikes with the wrong time reported, or at least for you. But that is a small irritation, to an otherwise excellent offering.

Amber is the way to go. Cheap power, education about your power usage and all for $19.00 per month subscription.

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Amber's system utilizes your battery to take on Solar and grid power when cheap and utilize to lower grid consumption when power is costly, and you get access to wholesale prices. So far our experience has been great and good customer service too.

Accepts sign ups to hardware that doesn't work with them. Promises to fix problem, continues billing for multiple months regardless.

Simple maths they can’t compute my bills properly. Attached bill for everyone’s reference.

I joined Amber last October. I had some issues with my account. A person called Trum had answered my email quickly and resolved issues on the same day to my satisfaction.

The Electrician and his two apprentices installed my Solar Battery in a few hours. They checked that the system was working and imputed some appropriate data into the website for me. On the first day the website said that I was 98% self sufficient! Between the battery and the Solar panels.

Amber electrical did a great job, setup gives a great insight into how the big power companies are ripping off the people. Clear as, wake up kids to school us off to work and higher priced electricity, go to work and the Grid charges you for taking Solar, then kids home, and you home after a slog, power prices High at a premium the Grid suppliers are creaming those with Solar installed this is a back door Tax and impost on Workers and all power users, in an all in this together .Gov conn.

I am so excited about working with Amber as our electrical energy provider. I have never dealt with a company before that is so customer focused and so good with communication. How refreshing...a company that looks after its customers, thank you Amber.

Highly recommended for anyone with household batteries...

Even without batteries, Amber is saving me a bomb. Real time pricing display allows me to exploit negative grid pricing while avoiding negative feed-in tariffs. The Amber approach shows how truly bizarre our contemporary energy supply system is. How can it be that we have to pay to feed renewables into the grid while we get paid to consume partially dirty grid energy.

I found Amber very slow to respond a few months back but have come to understand they were swamped with people trying to switch from the high prices being charged by most retailers. Have been an Amber customer for a couple of months now and must say I have been very impressed with the Amber product and the Amber service. Big thanks to Siobhan, James, Franzi, Harriet and Tim for the support. Looking forward to monitoring the savings as I go. BIG THANKS.

I am so happy with Amber Electric. Prices are great, always helpful service and love the pricing alerts

Great prices and setup, but customer support is pitiful. Multiple times have sent emails and had no reply, even when I have followed up, still no reply. Will be looking for another energy provider, so disappointed

Super smart technology and customer focussed team. Amber is great and I'm delighted to be a customer. If you have a battery or energy storage of any kind Amber is a no-brainer. Hard recommend.

Mrs. Emily Morgan. God, I'll keep blessing you for what you have been doing for me, I have been in the double for over a year but you change my life in just 7 days with the little I have. I got my withdrawal again yesterday. Bitcoin Trader is still the very best platform I have experienced myself. because they are very reliable and legit too, I invested $500 to earn $6,000.........everything was so easy than I thought, I kindly recommend you, Mrs. Emily Morgan Her Email:emilymorgan61825@gmail.com WhatsApp:+1 (760) 884-4856

Wow - how long does it take to have a simple request actioned? No chat, no phone, only email and haven't responded 1 week later.

Can someone get back to me. As a new customer the onboarding process is not good. ☹️

I have been with Amber for one month, they changed over meter and connected to my battery within the timeframe that they provided Very happy with their communication and response

The Amber model isn't for everyone, but if you are able to shift usage peak times to cheap times, there are big savings to be made. If you already have a battery, there's a good chance you'll benefit from switching to Amber.

Great customer service. If you have any questions and contact them they respond quickly

Outstanding customer service and are really proactive in interacting with their customers in order to help us the best value from our plan.

Among a plethora of very ordinary (and lazy) electricity providers, Amber stand head and shoulders above the rest. They actually want to work with us, their customers, to make the most out of our solar panels and batteries. They advise us when power is cheap and or expensive. Unlike their competitors, they encourage constant interaction. Their system takes a bit of getting used to, but once on board, you'll regret not joining them earlier.

The staff at Amber are so very helpful. I had discussions with a fellow named James and he helped me sort out my bill Thank you so much

Wholesale pricing is great if you are flexible with your time-of-use energy consumption and if you have a house battery or an EV/work from home/retired you can really save money. I like the SmartShift & Amber for Batteries, I was sceptical at 1st but Amber has put a lot of work into the algorithms/software/UI. Amber Support are very quick to respond to questions about how the systems work. I recommend comparing Amber to traditional retail energy suppliers. You may be pleasantly surprised.

We have used Amber Electric for just over a year and found it allows us to maximise the return on our solar & battery. We charge our electric car when solar feed in rates are low and export to the grid at higher prices. Their SmartShift software gives us the flexibility to manage our household power at least cost.

Absolutely outstanding company with a great team. Customer service is at the heart of what Amber do. I recently had an issue with my power and it solved very quickly with a lot of compassion and I'm very grateful. Couldn't recommend higher.

As a new customer I've really come to appreciate the live pricing and while waiting for SmartShift to be available I've used the live pricing to manually manage my home battery and EV charging bringing my average power price down to 19c/kWh over the last month and ensuring we are not adding to peak demand. 🙂

Great start up company doing their best for their customers and the environment. Transparency and openness is a welcome change these days we wish them all the best.

Friendly and helpful solutions for my power and account needs, thanks.

I have been with Amber Electric for some time and have been Beta testing their Smart-Shift technology for my Solar and Battery setup. It has dramatically reduced my monthly bills. I was very aware of VPP offers by other companies but I saw little value in those as most of them are outside control of the user. With Amber, you get a varying feed-in tariff and more control. It’s pushed down my overall costs, giving me a chance to keep my battery topped up when energy in the grid is cheap and green. I have been very impressed with the Help desk service during setup and their preparedness to discuss operational and interface improvements during the Beta phase. The combination of solar, batteries and Amber Smart-Shift technology is a near perfect combination of technologies in these times of varying wholesale electricity tariffs, Highly Recommended - Andrew Lean. 😃

Great customer service - so refreshing after the poor service and plethora of energy plans from previous energy providers. Love the transparency of the pricing - even with the recent scary price spikes we are still averaging about 27c/kWh and that’s with a daughter who likes to fire her kiln for 10 hours at a time! Love the idea of customers taking more responsibility for using energy when it is cheap and exporting to the grid. Works best if you have a battery I think and even better when we can automate things with Smartshift on our battery.

What a great company with sound ideals. Very happy to be a customer and recommend these guys. Thanks!

I needed a way to save on energy and Amber is the way to go. I like the way I'm notified of peak times, and their service is excellent.

Green, great communication, value for money, no fossil fuels!

It’s a fair way of selling electricity? They honoured their price guarantee and I have received $135 odd dollars in refunds from the last few months of high wholesale prices, we use 20kw a day so I changed to red energy a month ago, I may regret it. I will move back to Amber either when I get a battery to add to my solar or I review my red energy bill in a couple of months. See what happens. Great communication via email from Amber.

Although wholesale energy prices are soaring, Amber has still be on average, cheaper over the past 2 years to our former supplier. Plus the customer service has been really excellent.

I find Amber to be a great company, they keep you updated and if you have a question they usually reply within 24 hours, strongly recommend them, Wendy

Transparent and helpful about pros and cons. User friendly and great and communicating.They also give you a better price on solar feed ins than anyone else I’ve heard of.

I’m very happy with amber. They send alerts about price spikes, they are easy to contact and quick to respond, and they are transparent, with frequent updates and explanations. Energy prices are going up thanks to 10 years of mismanagement and amber seem to be helping us ride through it

the service from Amber Electric has been sensational, I'm so impressed.

Great service, very helpful . I cannot complain they installed a new meter, said that they would be here to install between 9 & 12. They arrived at 9 and did a great job

Service has been great and the fact your speaking to a person in Australia makes a difference

leaving amber like johnny depp. prices are exhorbitant. Other energy companies are offering lower than the average goverment reference prices. you will be turning off your heaters on days when you actually need to use them. highly not recommended and at the rate they are losing customers, they might not be around to pass on savings....!

Love Amber Electric. If you are so inclined you can check the current wholesale rate at any time. It is very useful when planning to do the washing, heating/cooling the house etc. The Amber Electric app gives you projected wholesale rates which definitely helps in planning your power usage i.e. at 9.00am you can see the wholesale rates are projected to be half of what they currently are by 1.00pm or spiking at 7.00pm. We also get email warnings from Amber when there is going to be a wholesale price ‘Spike’ so you are prepared. Amber then send an email when the price spike is over. ❤️❤️❤️❤️ LURRRRRVE Amber. ❤️❤️❤️❤️

I highly recommend Amber. Before I switched my bills were consistently higher and sometimes the bill shock was real 😱 With Amber I monitor prices so I can stop using power when it’s expensive and charge everything when it’s cheap. I’m also really impressed with their customer service - after a death in the family, our bills spiralled out of control and they helped me apply for the Utility Relief Grant Scheme. I dealt with one person who kept checking back with the grant people and updating me on the progress until it was approved and finally processed, and now months later checked in on me without prompting to see if everything was going ok. My experiences with Amber have been exemplary, and I’ve been with them since start up when they had a waitlist. Here’s my referral code if you’re after one - V7JUVXAW (no pressure). I wouldn’t stay with Amber if they weren’t the right choice for my budget. Big bonus points for customer service and environmental concern ⭐️

Ambers' SmatShift is making the most of my solar panels+battery+grid to help the planet breath easier, the power grid work a little smoother for everyone and save me some money.

quit while u can u are so expensive. right on dinnertime. right when school kids come home. ridiculous

Are you serious, $17.12 a kw/h (100x higher than normal) during a “spike” which is most nights, do not recommend these guys at all!! I was on average 17c a kwh with my previous supplier, stupid for moving!! Avoid these guys!