No custom service and won’t respond to emails. 6 weeks and still in the onboarding phase. Terrible

Customer service is practically non existent. Calls and emails go unanswered. Smartshift does not work well or reliably. They really need to change things drastically in order to keep customers

3 weeks of tying to get in touch with customer service emails sent daily no response and rates going through the roof. Changing providers and would recommend everyone out there to do the same

Amber support is barely existent. I have had a case open for 2 months. My issue is my battery cannot be controlled by the Amber or Solaredge app, resulting in exposure to huge spikes at night. I get the occasional email. I have lodged an Ombudsman complaint which has made no difference.

Took them 5 days to enroll my NeoVolt, and as to support, expect an unhelpful reply in 3-4 days, if you get one at all. SmartShift regularly looses control of the battery, taking 15-20min to set charge/discharge after its own schedule. Currently has my battery discharging while the Grid Import price is -1c, and Feed in is -4c, so actually costing me money on feed-in when it should be making a profit on import. DumbShift would be more accurate. As to the wildly optimistic quotes they give you on how much money you could make - currently I on schedule to pay rather more than I would via OVO, instead of the $100+profit they estimate for a month. Update: NeoVolt integration has stopped working since Mon (15th-July). No status data, no manual control and no schedules. Nothing in my home setup has changed. I have confirmed the wireless connect is good, 4/4 bars, the local inverter status page confirms the connection is ok and the NeoVolt Cloud app works perfectly for status and control. Thoroughly unimpressed with the service so far, especially with the cute little note that they are prioritising new sales rather than existing customers. Meanwhile I'm getting stressed out trying to prevent being hit by live pricing. Giving them a couple more days, then back to OVO.

Mine and My Dads property has been with Amber for now almost a year and they are crooks. they have charged my dads $900 in 30 days calculating 105c per kh. the credit received was $100 dollars. on top of it their customer services is horrible. i asked for a call to speak with someone and i was told if it wasnt urgent they were too busy to call me. i advised i am about to switch to another company 4 days ago and got no reply and still no phone call. They dont value their customers and dont care. Dont be fooled by their advertisements.

👍👍👍👍👍👍👍😍😍😍😍😍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

In short: Amber Electric is what you make of it, and seems to be the only electricity provider offering the potential to work in your favour where other providers are limited. Even if you don't have solar or battery and can manage your electricity usage outside of peak times (usually between 6am and 7:30am, and especially 4pm and 9pm for Energex zones), the average electricity price works out to be cheaper than any other provider. Power prices during the day are usually dirt cheap. I made a spreadsheet calculator and ran the numbers using pricing from all the electricity providers. If you were to have enough solar and battery to cover 100% of your electricity usage (and sell the excess back to the grid), Amber is currently the only provider where it is possible to actually receive money for exporting power to the grid. I haven't seen any electricity plan which matches it. It is wholesale pricing, meaning the price (and export credit rate) changes every 5 minutes. I've noticed the prices seem to correlate with the average weather around Australia. They give you an app which has live (and forecasted) power prices. If there is a price spike, the app will notify you with a push notification, so that you can decide which equipment you want to use or not use. Once the price spike finishes, the app will notify you. There's advanced options if you want to make a module and activate a display and / or control a battery - something I'm looking into. Even though our battery configuration is currently unsupported, I still see benefits from it by manually programming it on a timed charge / discharge basis and reviewing settings periodically. Backup power is not an issue for us as we're on a reliable part of the grid. I've been with Amber Electric for about 2 months and receive no reward for writing this review. I'm an electrician with technical knowledge.

Amber has power spikes that last hours at over $15 a kW. Some of my daily rates exceeded $96 in Winter. Other days, my wife and I froze and ate BBQ by candle light. I had them for 5 weeks and still paying off the bill!

If you broadly understand how markets work (supply vs demand) then Amber is an awesome energy provider. My incentive is to save money by being smarter about when I use energy. Amber's incentive is to provide me with tools to better manage my power usage (vs making money off every incremental unit of energy I use). I will say that it is important to read up Amber's product before signing up (website it pretty good - I also asked ChatGPT) because it's not like any other electricity retailer and there are some specific things you need to do to make the most of the wholesale prices.

Amber WAS great and we praised it to everyone - we were a customer for well over 2 years. They then changed us and everyone to 7 days direct debit from date of bill - super hard to budget when you get paid fortnightly! My suggestions fell on deaf ears. We are in a cost of living crisis. It’s hard to have a spare $400 7 days after a bill comes out! Sadly as they grew, the customer service side of things didn’t and we had a terrible time trying to get our Solar hooked up to the grid - it took us 2 months because of the stuff around. So off we went back to Red Energy….

Incredibly expensive; poor service

Refuse to call you to resolve their issues. Lack of communication means I'm done😡

Amber has given me back the power to control my electricy so able to save on my bills, always know what the bill will be daily, no hidden surprises. at the end of the month. Having the app on my phone so can see the days prices for the next 24hrs makes planning a breeze. I now have a battery and cut more than 60% of my winter bill via the amber app and Battery. Cant wait for summer so the solar can kick in full speed. Saving galore.

Got stung $89 on one day. So many fees. Get a regular retailer to do bill comparisons and you'll end up saving. Wouldn't surprise me if Chris Bowen and his cronies have their fingers in Amber's till.

don't answer phones, don't call back only increase your bills and can't contact anyone to speak about them

We moved to Amber energy, to see if there was a more efficient way to use our excess energy. Our previous providers, had dropped the feed in tariffs, to a point where usage costs outweighed our solar sales. We decided to use Amber to utilise the ability, to sell from our battery, during peak periods. It has been an amazing turn around in costs and our solar sales, now are much larger than the running costs. Very happy that we joined.

The most horrific power company.

Great app, great business idea of pricing electricity at wholesale rates, and making the service a monthly fee, not a rate markup. Good support, and great graphs to help show you the information you need. Helps you better manage your consumption to save money by being a smarter user of electricity. Price spikes can be very large, but are not so frequent, and easily managed with notice, and even if not it's not a big deal over the longer term. I recommend Amber Electric. Only downside is their lovely reports are always in the device time zone, and not the property address time zone. This causes confusion when you are travelling, as you get notifications of price spikes with the wrong time reported, or at least for you. But that is a small irritation, to an otherwise excellent offering.

Amber is the way to go. Cheap power, education about your power usage and all for $19.00 per month subscription.

VERY IMPORTANT ⚠ Recovering your lost bitcoin or funds as the case might be, is not what you can do alone, you'd require the service of a trained specialist. A recovery specialist is a person or a group of people who are well equipped to work around the crypto network. They have vast knowledge about the whole network and have the right software and private keys to follow any transaction. I was scammed $24,000 worth of Bitcoin in Binary option, good thing I got every penny back through the help of Mrs. DONNA CHARLES . You can also reach her via Email: donnacharles744@gmail.com WhatsApp: + 1 (908) 367-4578

Amber's system utilizes your battery to take on Solar and grid power when cheap and utilize to lower grid consumption when power is costly, and you get access to wholesale prices. So far our experience has been great and good customer service too.

Accepts sign ups to hardware that doesn't work with them. Promises to fix problem, continues billing for multiple months regardless.

Dont let them fool you 45$ per kw. Sometime