Their VPP platform doesn't work as advertised. We have to manually sell power to get any benefit. There is an error on our bill but as you are unable to call them and they won't answer emails either i

Be very carefull with these guys .You can not call them Will not answer all questions Run dont trust them

pros: - the only provider to my knowledge that offers wholesale export rates. - you can plan your electricity consumption using the wholesale forecast. -the app is mostly set and forget. - if you spent a bunch of money on solar and batteries already it is a good option to get more back from them. -the algorithm works well most of the time. cons: - you will never be able to speak to or get a response from customer service. - occasionaly the algorithm makes poor decisions that dont align with the price warnings of the app (check faults page if you want to know why). - the delay between communicating with the app and the inverter (or whatever the delay really is) means taking manual control of the battery is essentially useless. - to cover fees and charges you need to profit around $60 per month from exports keep this in mind as you wont make this without a battery) edit: if you want feedback to faults you report, check the known faults page. after posting this review the app directed me to that page where the issues I experienced had been logged investigated and rectified. slight changes were made to the original post to correctly reflect the information that wasnt provided at the time of posting.

they charged me 200 dollars for a day usage on the 26th jan. also double bill me. They do not answer phone calls.

Charges from the grid when I have more than enough solar being produced, fill up the battery and then exports all the solar I would have used at a discounted rate. I'm getting bored of telling the f-ing app to stop buying from the grid. smart shift is useless, the AI is poor and quite frankly it would be better to have more manual options or longer times for what options they have. would rather it let me manually set my schedule! so after 6 weeks I'm already shopping around for another provider

They don’t answer phone calls or reply to emails. Convinced this company is a scam

Have been with Amber for over a year . Got three other people to sign up with Amber . Last person signed up in October and for six weeks her app says a quick five minute test and she will be connected to the VPP (Smartshift) Despite numerous emails Amber have done nothing to connect her to the VPP. Every email Amber respond with a useless response and they tell her dont write to them anymore they will fix it when they get around to it. So customer service from Amber is a joke . And dont try and ring them they will not answer. And dont think negative reviews will get a response . Shame such a good business model but absolutely NIL customer service

Absolute worst service that I have ever dealt with! I am already looking for another provider because I am tired of not being able to talk to anyone from Amber and have emails go unchecked. They currently owe me for the 977kWh of solar export for the last 2 months and and absurd charges on my bill! My current system makes me self sufficient as I produce more than I consume and have over 24kWh of storage. I will give them a few more days before I take this matter to the South Australian Energy Ombudsman and potential legal action. If you stuck around to read my rant, take it from me....... AVOID AMBER LIKE THE PLAGUE!

Customer service is non-existent. No response after several weeks. The app / system appears to be defective, e.g. exporting solar when rates are -6 c/kWh. The app is a mess, tried to work out what is happening, but pages appear to contradict each other.

Absolutely THE WORST CUSTOMER SERVICE IVE EXPERIENCED IN YEARS! they have now given up even responding to me a month downthe track, I’ve wasted 6 months, lodging with Ombudsman for my credit. STAYAWAY

I returned to AGL during the 10 day cooling off period. With 6.6kW on the roof and a 10kWh battery (integrated IQ7 Enphase system) the potential advantages of staying with Amber were outweighed by the disadvantages and risk profile. I can see others with significantly more production and storage capacity could possibly benefit. I have learned a lot about the wholesale energy market. No regrets with the trial however Amber needs to address a number of issues. 1) Amber was fast to take over billing and very slow testing my battery/solar system potentially resulting in 4 days of negative feed-in tariffs before curtailment became active. 2) more user options for adjusting the trigger point for both export and import (battery recharge) perhaps only accessible via “developer mode” 3) customer service!? well most know but phone calls are not accepted unless an emergency (Amber better start respecting the needs of paying customers) and although my email communication was responded to with 5 days, a better turnaround would improve their customer service reputation, 4) leaving within the 10 days cooling off period .. billing rights released back to AGL within a few days but Enphase release too significantly longer (possibly an Enphase response time issue) and seeing that over 2 weeks after release my AGL account was still not reactivated. I spoke to AGL customer service and apparently the communication from Amber to AGL was incomplete and as a result AGL’s automated system to reconnect billing did not happen … but … being able to speak to an exceptional customer service person at AGL the account issues were fixed on the spot. TLDR I valued the Amber Electric trial, learned a lot but did not suit my needs or situation. I think Amber needs to up their game in customer service, okay when it happens but needs to be more accessible. Posting for advice to others considering Amber, just know what you are getting into before committing to a $25 per month fee for the right to gamble on the wholesale electricity marketplace. Thank you Amber for the experiment but simply cannot recommend given your current state and disingenuous advertising. Caveat emptor.

The absolute worst service I had ever experienced. They don’t answer emails, phone calls, tickets. My system hasn’t worked for months and I have had no return to my queries. I am so fed up with them and wish I had never signed up with them.

Absolutely crap service - no contact possible either by email or phone. They do not answer emails for at least 6 weeks and when they do the answers are mostly incomplete. Been trying to get on to the Endeavour N61 plan which they advertise to new Endeavour client signups. Been trying now for well over 2 months. They said the application is in and that the delay is due to Endeavour. I rang Endeavour and they said that’s not true if you have a smart meter it’s totally up to the retailer Amber and should be a simple change on their end. So not only are they incompetent they lie to you as well.

their "AI" for batteries doesn't work, the support is non existent. don't try calling their number for support, it's just a message service in disguise I'm trying to cancel my account and unbind my battery from the meter to complete my transfer to another provider ... haven't responded to me in 4 days. last time I sought support, I took about three weeks before they returned my call. I've spoken to others, this is not an isolated incident

Absolutely zero customer service.

0 fees on tariff, no customer service availability, Iv never had an electricity bill until I swapped to amber electric. It’s actually a joke how they run their system

This is the official Amber FB page, but nobody from Amber is monitoring the comments. Please respond to people that are desperate and leave negative reviews! You will save so much admin time downstream. My system is working, but many aren't. It can't be that hard to monitor the official Amber facebook page? What's wrong with you guys?

Is there a real customer care representative to speak about issues?? Pathetic support... i have issues with curtailment and communication with invertor... no one bothers to lift the call nor respond to chat...

bad communication, got my first bill, no FIT credit shown on the bill, try to contact them for few days, no reply.

Misleading marketing. don't fall into Amber electric trap. I have a support case open for past 1 month. Amber support team and support process is sh**. you will never be able to reach them via phone

Their marketing can be quite misleading, and in some situations they provide a $0 feed-in rate for exported energy, which feels very unfair to consumers.

We switched to Amber from Tesla to get full use of batteries and have been waiting 2 months for Amber to get back to us!! The message for 2 months says “we will get back to you” what a joke! We were getting zero bills from Tesla and now bills from Amber while they “try and connect our batteries” very very very disappointed!! Ticket number 702952!!!

Tried to switch to Amber, immediately they have stuffed up settings on my solar system so that now we are not using any of our solar that we generate or saving to battery. Tried for a week to get assistance and there was nothing. Eventually cancelled the switch within cooling off period but whatever they have done to our system has continued. Main issue is no one will help. Customer service is non existent.

If everything with your system is perfect and you don’t need to speak to them, they provide an excellent product. Their excuse that they cannot take customers phone calls and that you can only contact them by email and they will get back to you in 5 business days is just BS. The Fed Gov rebate has been on place for 4 months now? And they can’t set up a call centre to take calls? I cannot get the already installed smart meter to be remotely switched to accept Feed in Tarriff for 6 weeks now. I get endless emails apologising, and promising to look into the issue, but after at least 15 emails, they still have no plan and no ability to provide an update. So very, very frustrating. The product is good, the service is appalling

Abysmal billing system. Every month I get a message to say that my DD payment has failed from my credit card, even though my registered details are correct and there is capacity on my card to pay the bill. I've complained three times and no resolution - told to contact my bank who advise the problem is with Amber. And I'm definitely not receiving the benefits from my solar system and battery that was promised by Amber. I definitely will not recommend them to anyone else until they get their act together.

Been waiting since May 2025 to get my concession status sorted. Tried email, calling and online chat but nothing. Support is non-existent.

I was having my battery installed when one of the installers went on a adventure through my home. I was in the shower and he came in and took a photo of me, then went back outside

Their ads of people being in credit with solar and battery have not been anywhere near my experience. I have had both and have monthly bills in excess of $500 during winter. The drop down to around $100 in summer. Then, they mess up their billing. ‘Sorry, we forgot to bill you almost $381. Don’t worry, we’ll credit your service charge next month and split the extra over 2 bills.’ Next month’s bill: charged the service fee and the full amount of $381. Utterly useless.

Smartshift hasn't worked correctly twice in the last week. Instead of using the battery it's drawing from the grid in peak time. Customer service is non existent, trying to change retailers.

No customer service, false claims and woefully unprepared for the event (battery rebate) everyone knew was coming! Based on my experience so far and the amount of money it's likely to cost me, I cannot possibly recommend Amber.

There is zero customer service. Outstanding incident ticket with no response in over 2 weeks. The App sends charge commands when I set it to discharge and sometimes sits idle when it has charge and I’m forced to pay peak prices. As soon as there’s an alternative I’ll be voting with my feet and leaving.

No custom service and won’t respond to emails. 6 weeks and still in the onboarding phase. Terrible

Customer service is practically non existent. Calls and emails go unanswered. Smartshift does not work well or reliably. They really need to change things drastically in order to keep customers

3 weeks of tying to get in touch with customer service emails sent daily no response and rates going through the roof. Changing providers and would recommend everyone out there to do the same

Amber support is barely existent. I have had a case open for 2 months. My issue is my battery cannot be controlled by the Amber or Solaredge app, resulting in exposure to huge spikes at night. I get the occasional email. I have lodged an Ombudsman complaint which has made no difference.

Took them 5 days to enroll my NeoVolt, and as to support, expect an unhelpful reply in 3-4 days, if you get one at all. SmartShift regularly looses control of the battery, taking 15-20min to set charge/discharge after its own schedule. Currently has my battery discharging while the Grid Import price is -1c, and Feed in is -4c, so actually costing me money on feed-in when it should be making a profit on import. DumbShift would be more accurate. As to the wildly optimistic quotes they give you on how much money you could make - currently I on schedule to pay rather more than I would via OVO, instead of the $100+profit they estimate for a month. Update: NeoVolt integration has stopped working since Mon (15th-July). No status data, no manual control and no schedules. Nothing in my home setup has changed. I have confirmed the wireless connect is good, 4/4 bars, the local inverter status page confirms the connection is ok and the NeoVolt Cloud app works perfectly for status and control. Thoroughly unimpressed with the service so far, especially with the cute little note that they are prioritising new sales rather than existing customers. Meanwhile I'm getting stressed out trying to prevent being hit by live pricing. Giving them a couple more days, then back to OVO.

Mine and My Dads property has been with Amber for now almost a year and they are crooks. they have charged my dads $900 in 30 days calculating 105c per kh. the credit received was $100 dollars. on top of it their customer services is horrible. i asked for a call to speak with someone and i was told if it wasnt urgent they were too busy to call me. i advised i am about to switch to another company 4 days ago and got no reply and still no phone call. They dont value their customers and dont care. Dont be fooled by their advertisements.

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In short: Amber Electric is what you make of it, and seems to be the only electricity provider offering the potential to work in your favour where other providers are limited. Even if you don't have solar or battery and can manage your electricity usage outside of peak times (usually between 6am and 7:30am, and especially 4pm and 9pm for Energex zones), the average electricity price works out to be cheaper than any other provider. Power prices during the day are usually dirt cheap. I made a spreadsheet calculator and ran the numbers using pricing from all the electricity providers. If you were to have enough solar and battery to cover 100% of your electricity usage (and sell the excess back to the grid), Amber is currently the only provider where it is possible to actually receive money for exporting power to the grid. I haven't seen any electricity plan which matches it. It is wholesale pricing, meaning the price (and export credit rate) changes every 5 minutes. I've noticed the prices seem to correlate with the average weather around Australia. They give you an app which has live (and forecasted) power prices. If there is a price spike, the app will notify you with a push notification, so that you can decide which equipment you want to use or not use. Once the price spike finishes, the app will notify you. There's advanced options if you want to make a module and activate a display and / or control a battery - something I'm looking into. Even though our battery configuration is currently unsupported, I still see benefits from it by manually programming it on a timed charge / discharge basis and reviewing settings periodically. Backup power is not an issue for us as we're on a reliable part of the grid. I've been with Amber Electric for about 2 months and receive no reward for writing this review. I'm an electrician with technical knowledge.

Amber has power spikes that last hours at over $15 a kW. Some of my daily rates exceeded $96 in Winter. Other days, my wife and I froze and ate BBQ by candle light. I had them for 5 weeks and still paying off the bill!

Amber WAS great and we praised it to everyone - we were a customer for well over 2 years. They then changed us and everyone to 7 days direct debit from date of bill - super hard to budget when you get paid fortnightly! My suggestions fell on deaf ears. We are in a cost of living crisis. It’s hard to have a spare $400 7 days after a bill comes out! Sadly as they grew, the customer service side of things didn’t and we had a terrible time trying to get our Solar hooked up to the grid - it took us 2 months because of the stuff around. So off we went back to Red Energy….

Incredibly expensive; poor service

Refuse to call you to resolve their issues. Lack of communication means I'm done😡

Amber has given me back the power to control my electricy so able to save on my bills, always know what the bill will be daily, no hidden surprises. at the end of the month. Having the app on my phone so can see the days prices for the next 24hrs makes planning a breeze. I now have a battery and cut more than 60% of my winter bill via the amber app and Battery. Cant wait for summer so the solar can kick in full speed. Saving galore.

Got stung $89 on one day. So many fees. Get a regular retailer to do bill comparisons and you'll end up saving. Wouldn't surprise me if Chris Bowen and his cronies have their fingers in Amber's till.

don't answer phones, don't call back only increase your bills and can't contact anyone to speak about them

We moved to Amber energy, to see if there was a more efficient way to use our excess energy. Our previous providers, had dropped the feed in tariffs, to a point where usage costs outweighed our solar sales. We decided to use Amber to utilise the ability, to sell from our battery, during peak periods. It has been an amazing turn around in costs and our solar sales, now are much larger than the running costs. Very happy that we joined.

The most horrific power company.

Great app, great business idea of pricing electricity at wholesale rates, and making the service a monthly fee, not a rate markup. Good support, and great graphs to help show you the information you need. Helps you better manage your consumption to save money by being a smarter user of electricity. Price spikes can be very large, but are not so frequent, and easily managed with notice, and even if not it's not a big deal over the longer term. I recommend Amber Electric. Only downside is their lovely reports are always in the device time zone, and not the property address time zone. This causes confusion when you are travelling, as you get notifications of price spikes with the wrong time reported, or at least for you. But that is a small irritation, to an otherwise excellent offering.

Amber is the way to go. Cheap power, education about your power usage and all for $19.00 per month subscription.