Went for the first time to get a check up for my rabbit to prepare for neutering, prices were very decent for an exotic neutering! Super fast service and the vets all seem very knowledgeable and have great care for the animals

Brought in my pet Max to get his vaccines and for his teeth cleaning. The doctors and nurses on staff were kind and very knowledgeable. I saw Dr. Duff and Dr. Momin on different days and they were both great. They took time to explain and address all my concerns. Max is usually a cat that gets very stressed out but their hands off approach helped keep him calm with treats. 10/10

Called to see if I could get my bearded dragon seen for a wellness check and possible suspected illness. They recommended gulf coast (a very pricey specialist hospital). Just confused why you would be consided an all pets clinic if you cannot help with a bearded dragon? Very misleading animal hospital.

We wanted to say thank you to Dr. Duff and the entire staff for your compassion as we said goodbye to our sweet dog Zella. We have been coming to All Pets for 16 years and appreciate the wonderful care our pets have received from everyone over the years!

They are very caring and very thorough with our fur babies.

Not too keen with the doctor that we saw. Went in for shots, nail clipping and was going to have his ears cleaned. He chased a bird and hurt his back leg the day before. Right off the bat, the doctor said our dog needed surgery. He got his shots, but she never clipped his nails (it was supposed to be free nail clipping with the visit). We just didn't bring up the ear cleaning. This is the first time we say this particular doctor (we've had another). Needless to say, we won't be returning to All Pets any longer. Sorry not sorry.

The vet technician was friendly and checked me in. Then, I saw the veterinarian and she did a check up on my dwarf hamster. The visit cost $80. This was the only veterinarian I could find that includes exotic animals.

Very nice, knowledgeable l, and efficient staff. I took my cat for the annual physical check and everything went so smooth and in the shortest amount of time. loved it.

This rating is given based on my experience to board my cat recently. My cat has been a patient of this clinic for over 18 months. I inquired to have my cat boarded before an upcoming trip and was told they could accommodate. The day before my trip, they call back and tell me they can’t board him. My cat is current on all protocols to be boarded and a current patient of this clinic. Their excuse was unacceptable and lacked any resemblance of professionalism.

I'm incredibly disappointed to be writing this because, after more than 20 years as a pet owner, I genuinely thought I'd finally found a veterinary clinic that was compassionate, honest, and cared more about animals than maximizing charges. I rushed my 4-month-old Australian Shepherd puppy in because she was suddenly nauseous, shaking, could barely stand, and was struggling to keep her eyes open. To their credit, they got her in immediately, checked her vitals, and ran blood work to make sure there wasn't anything seriously wrong. I truly appreciated how quickly they acted. After the exam, they recommended an anti-nausea injection and subcutaneous fluids for dehydration. The total estimate was around $751. I didn't hesitate. When your puppy is sick, you don't question the bill—you just want them to get better. My disappointment came afterward. When it was time for the fluids, the technician told me, "She might yelp a bit, but she'll be fine." The reality was much different. As soon as the needle went in, my puppy panicked, cried, struggled, and even started bleeding. The technician stopped the procedure and said, "Okay, it's stressing her out too much. We just got a little in." I then asked if I would still be charged the full $135 for the fluids, despite only receiving a small portion of them. I was told yes because it was a flat fee regardless of how much fluid was actually administered. I explained that didn't seem fair. The response I received was, "The fluids are helpful, but they're not necessary, and it's causing her more stress. If you want, I can try injecting her again." Super cold and unsympathetic. That response completely changed how I felt about this clinic. If the fluids weren't necessary and the stress could outweigh the benefit, why wasn't that conversation had before the procedure? Instead, I was only told after my puppy had already gone through a traumatic experience and after I was informed I'd still be paying the full amount. As a pet owner, I was already scared and willing to pay whatever was necessary to help my puppy. That's exactly why transparency matters. I wasn't upset because veterinary care is expensive—I understand that it is. I was upset because I felt like I wasn't given the information needed to make an informed decision, and when the procedure couldn't even be completed, there was no attempt to be reasonable about the charge. Even a partial adjustment or simply waiving that fee would have shown compassion and goodwill. Instead, I left feeling like policies mattered more than the experience of a frightened puppy and an owner who trusted them. What makes this especially disappointing is that, until today, I would have enthusiastically recommended this clinic. They had earned my trust. Unfortunately, this experience made me question whether empathy truly comes before billing. I hope they reconsider how they communicate treatment recommendations and handle situations where procedures can't actually be completed.

All around best experience. They cared for my dog like it was their own. They held space for me during my crying meltdown seeing my poor fur baby was not well!

I have been trusting this hospital with my cats for years. Recently Dr. Momin and staff took exceptional care of my senior cat, and took all the time necessary to answer my questions and find a solution that fits my financial situation. I appreciate everyone here, thank you so much for everything you all do :)

Very patient and caring staff.

I been dropping off my husband collie for the past 3 months and SAM loves this place. We are so please that this location in my direction to and from work. This place is wonderful. Go by the location and see if you pet baby is a good fit.

I want to thank APAH for their assistance with my fur baby this week. On Monday an accident occurred at the groomers with my dog towards the end of the business day. I contacted her vet and they referred me to APAH. I called them and they were able to squeeze me in for an appointment even though they were close to closing for the day. They checked on my dog and immediately recognized the issue and knew the required solution. They scheduled her for a procedure for the next morning and took care of everything from there. All the ladies were very welcoming and kind. From the ladies at the front desk, the technicians in the room and the doctor. They were sweet & patient with my fur baby and explained everything they were going to do and the follow up care I would need to provide at home. They called the next day and checked on my baby. I appreciate their service and care provided.

I love this place! The personnel is very kind and the doctors are great! I like that they don’t want to sell everything and they don’t do things that are not important. You can tell they care for your fur friend!

The Vet team here is very caring and compassionate. They made me feel welcome and supported during my pet's visit.

Great service, friendly attentive and helpful staff and place was very clean thank you for your help !!

I cannot imagine giving this place anything less than five stars! I’ve been to 3 other vet clinics where I was given a dollar amount but no treatment options. Everyone here has been AMAZING! This is definitely my new forever vet clinic for all of pets. If you are looking for animal care, look no more! You won’t be disappointed.

I took my hamster about a week ago here because she had a mass on her back and i found blood in the bedding. Nobody including the doctor seemed knowledgeable enough about hamsters, and the doctor kept saying the blood came from the mass. I asked her to check the tail area because I had seen what seemed to be dried blood on it. She insisted that there wasnt anything (even though i never saw her closely inspect it). She also didnt try to inspect other parts of her body. She just touched her mass and didnt do anything else on her. I’m not a doctor so I trusted what she said. Once I got home i checked my hamster and she indeed had dried blood on her genital/tail area. My hamster died 3 days later. They had also prescribed a steroid spray that the doctor wasnt even sure about, she had to go check what she could give to her, so she probably wasnt even sure if it was safe for hamster. They charged me $95 and barely looked at her. I came to this place because I saw they also work with hamsters so I thought i would be in good hands. It ended up being just a waste of money. This vet shouldn’t be practicing exotic medicine. Her body language was also very telling that she was nervous and didn’t know what to say or do. She kept moving her legs and looking away and overall just seemed anxious and kept going back and forth on what to give to my hamster. Please dont bother if you have a hamster. They will not take good care of it. I came here because they had more availability than the other vet, but i shouldve just waited and made an appointment with Mason vet clinic. They seemed to have way more knowledgeable than this woman. It’s sad that it’s so hard to find good care for hamsters.

I have been an APAH patron for my pup 5 years now, and I just love this practice! My highest rating is a result of the consistent warm welcomes from the front desk, the creative accommodations from the vet techs during exams, and the fearless MDs that have helped our frightened, sheltered pup overcome severe anxiety during his visits by working with him at his level (yes even under the bench). This practice shows patience, empathy, and genuine concern, not just to our pet but to our purses too. Definitely worth trying a wellness check!

They are so nice and understanding about both your worries and your financial situation. I brought my baby, Smokey and he was treated with so much care despite me not being able to drop tons of money for him. They gave me several options; cheaper and higher. Everyone should go here!

It was a horrible experience. My dog was very ill. We got there around ten and she didn't get treated till 4 or 5 am. My husband works gets up at 5 to get ready and head to his office. He had to call in, because we were so worn out, upset and discussed with your office. And all because they couldn't get their papers in order, plus other issues. The dr was from another clinic. I had heard bad comments about your place and to this day we still hurt so much just thinking of the pain she was going through and no one would help. I rate u zero.

The people who work at the All Pets Animal Hospital are among the best people I have ever met. We were seen by the wonderful nurses and reception staff, and Dr. Duff. No one rushed us and were willing to spend a lot of time with me talking about the choices we had. Dr Duff was kind and very thoughtful.

Dr. Duff is my favorite vet in over 5 0 years of owning dogs. He is kind and caring and knowledgeable. The staff are also very kind and helpful.

The staff is kind, compassionate and provided excellent care for our senior dog!

Doctor Duff at APAH is absolutely fantastic. When our animal required a specialty medication that was hard to find, even online, Dr. Duff personally to the time to find a pharmacy that could make the medicine same day. Thank you!

We’ve used All Pets for both of our doodles for many years. When we had to euthanize our dog that had advanced cancer, Dr Choyce & his staff were amazing and caring. Highly recommend!

We took our two dogs to All Pets Animal Hospital for over 10 years. Even after Dr. Choyce left, we stayed because our dogs were older, and Dr. Duff quickly proved to be wonderful. He and Leslie were incredibly kind and supportive, especially when our dogs passed away just two days apart. Their compassion, communication, and the handwritten card they sent meant so much. We highly recommend All Pets—they truly care.

Good experience!

This was the best experience I’ve ever had Stacie was amazing

We have been using All Pets for years and are extremely satisfied with the care our pets receive! The vets are caring, compassionate and very knowledgeable. They are very patient with our vocal, dramatic husky giving him the time to get his 2 cents in about being there! We appreciate all they have done for us and our fur babies! 🥰

Dr. Klotz and Dr. Duff are the best, the staff at All Pets have been very nice and helpful each time I’ve needed them.

We followed Dr. Duff from another Animal Hospital. He is the best. He is very caring and personable with the pets and people. He is old school, in that the gives the vaccines in the room with your pet instead of taking them in the back. I can’t say enough about him and this practice!

I have a very difficult dog who is very loud and barky! Dr Duff has always been so kind and patient with her. I’m so grateful.

Great service! My dog was nervous going in, but Dr Duff handled his nerves very well (spoke kindly and moved gently). We are happy to come back next time we need checkup or vaccines.

Dr. Matt Duff is a very beautiful person and kind vet. He made me change my mind regarding my bunnies' outcome because they are suffering from Pododermatitis. The vets I have been seeing really don't care. They don't even pretend to care about your pet. They had set me up for a poor outcome. Dr. Duff actually loves my rabbits and taught me how to care for them while living alone. He also read Watership Down, which is one of my favorite books. He has definitely achieved his goal to provide compassionate care and kindness. Thank you Dr. Duff.

Dr Klotz is, in one word, phenomenal. We rescued a jacobin pigeon and brought him in. She was so gentle with him and explained everything she was doing. She took care of his medical needs and we had a follow up visit today. I would highly recommend her for all your pets’ needs. We are in dog rescue and I told my vet about her and he said that he always refers clients to her.

I like how they treat my cat, nice people working at this clinic, however, they vaccinated my cat before deworming and violated basic rules. They said they need to do tests before giving pills, because of protocol, but I think this is extra procedure to sell. I bought Drontal deworming pills there. Probably the biggest pills by size, my cat couldn’t swallow it, lol

I can't thank ER Clinic enough for the incredible care they gave to my dog, Malbec. He arrived in a very critical condition, completely decompensated, and I was terrified. The team acted quickly, professionally, and with so much compassion. Thanks to their swift intervention and dedication, they saved his life. Every staff member—from the front desk to the medical team—treated us with kindness and kept me informed every step of the way. I will always be grateful for what they did for Malbec. This clinic truly goes above and beyond. Highly recommended!

The staff here and the doctors were very comforting when our puppy passed. Stacy was amazing and by our side through the whole process. It was a sad ending but we are grateful for the staff, loving our sweet boy as much as us. Thank you

Waited for 4 hours and wasn’t seen or checked on by any staff. Left instead. would give 0 stars

My cat Smudge ate a string which I only realized after it was coming out his anus. I took him to this hospital on May 11 where he ended up needing surgery. They took amazing care of him and I was able to bring him home the next morning. Yes, it cost a pretty penny for their services, but it’s emergency care, of course it’s going to be more expensive. If you can’t afford to take care of your pet, don’t get one, it’s that simple.

Princess was amazing to us when my fur baby had an allergy issue. She explained things to me and comforted me when I nervous. I highly recommend them to anyone.

Great staff and facility. I couldn't afford what actually needed to be done so they refunded my exam fee and gave me recommendations. I felt bad for wasting their time but they were understanding. For those who CAN afford their services I highly recommend this place. Please don't expect refund just because I got one. It's a case by case scenario. God bless

Unfortunately, I did not leave the clinic with my beloved pet “Kimy” alive. She had been receiving treatment at another veterinary clinic, but her condition worsened on a Sunday and in urgent need of help, I found this clinic online and rushed her here. While the loss of my pet is a deeply personal experience, what I wish to share is something even more profound—the extraordinary compassion, care, and kindness I received. I have endured significant human losses in my lifetime. Yet never have I encountered the level of consideration, empathy, and human touch that Dr. Box, Tania and Stacy extended—not only to my pet but also to me, as a grieving human. Their warmth, attentiveness, and professionalism throughout my pet’s examination, diagnosis, and final moments were beyond anything I could have imagined. They recognized not only my pet’s needs but also my emotions, gently guiding me through one of the hardest decisions a pet parent can make. Dr. Box, with the same kindness and compassion he showed me, took the time to speak with my daughter (who was out of Houston) over the phone, ensuring she felt supported and informed during such a difficult moment for her as well. To Dr. Box and your exceptional team—thank you, from the depths of my heart, for everything you did. Your kindness toward Kimy, my daughter, and myself will never be forgotten. May God bless each and every one of you.

Absolutely love Dr. Duff and all of the amazing staff members here. They really make you and your pet feel safe and cared for!

My daughter had to take our puppy here yesterday after he found a silica packet, busted it open and started eating the tiny balls. This was so super dangerous as he is only 10 pounds and the silica balls absorb moisture and could have caused a blockage. She was able to get him to All Pets within a few minutes of finding them. They were so kind and helpful. They were able to make him throw up where they confirmed that there were silica balls infested and vomited up. They observed him for a while and sent him home with a probiotic. We are thankful for their quick action and hospitality! We hope we never have to use their emergency services again, however, if we do we know that we are in good hands!

I brought my sister’s dog in after I found him chewing on one of those silica packets you find in clothes. I did not know how much he had ingested, I just took him immediately to All Pets Animal Hospital. They got him to vomit up the little he ate and gave me some probiotics to give him. He is going fine now. I’m so thankful they were able to see him fast and efficiently! The entire staff was wonderfully helpful!

(Translated by Google) The wait was very long. It took almost an hour for the vet to see my dog. In the end, they never told me what might have caused her to be in that condition. (Original) Mucho tiempo de espera. Paso casi una hora para que la doctora fuera a ver a mi perrita. Al final nunca me dijeron lo que posiblemente hizo que estuviera en esas condiciones

Mia is the best Great communication Very nice and makes you feel comfortable

So amazing the staff is amazing good help decent price and full staffed keeps everything professional and private

I can not thank the staff at APAH enough. I came home from work, let my puppy out and a cat scratched her eye. I took her to APAH and they were so increíble in their bed side manner. They were compassionate and explained things thoroughly. The price was reasonable and not crazy. We have a follow up to check back with them later this week. Dr. Landon and Jackie really went above and beyond to make sure we understood what was going on and I’m so grateful for them.

We brought our dog here because one of his nails had curled under and poked his paw. We were promptly seen and our dog was well taken care of. Wound care was carefully explained to us.

Took my dog here in an emergency they told us to wait would be an hour had no problem with that 3 hours later still haven't seen the vet and they tell us "sorry we made you wait 3 hours but there's a vet down the street with no wait" so just skip the wait and go to veterinary emergency group

Dr. Emilee and Haley did a wonderful job with Ozzie. He is doing fine and the meds working great. they helped my daughter stay calm. great atmosphere!!! worth the drive go here and past all other ER places!!! worth every $ we spent. Thank you for the compassion showed to our Ozzie.💗💗

We were looking for a poultry veterinarian who could assist us with our chicken's health check. After so many calls, we came across Dr. Price's office. The staff was pleasant and professional. Our experience with Dr. Price was exceptional; he was very engaged and present, responded to the need in a timely manner, and handled the service with expertise and generosity. We are grateful to Dr. Price for taking the time to treat our situation as crucial as an urgent need.

I brought my semi-feral cat in and was very happy with my experience. While I did have to put her down, the doctor explained everything to me and presented me with different options. I've been to another 24 hour vet place in the past and I feel like they sold me false hope as when I took my cat to my normal vet the next day, I had to put him down. This pet hospital was very realistic about the possible outcomes, which I feel is really important when selecting a pet hospital. I love my four-legged children, but if the chances of a positive outcome is low, be real with me. I don't want to waste time, energy, and money when there is a low chance of my pet getting better. While I hope I don't have to come back, if I ever need to or if someone I know needs a 24 vet hospital, I would definitely recommend this one.

Had to bring in my dog after he and I were both attacked by a vicious dog. Everyone was so kind and attentive. We were so impressed with Dr Duff who offered us so much assurance and compassion while we were in crisis. He took his time to explain everything to us thoroughly and stayed post his shift to finish with us Instead of returning to our regular Vet of 23 years for the usual follow up in 2-3 days, we chose to return to Dr Duff He continued to provide us and our very fussy, anxious and sensitive pup with the best of care. My plan is to switch from my regular Vet to continue with his care for my pup and my two cats for our wellness visits, vaccinations etc. Many thanks to everyone I've included a cute pic of our boy, sedated post visit with a homemade "cone" 😊

We are so grateful to Dr. Duff, Leslie Chavarria, and the entire staff for the immediate attention shown to our dog Gracie as she was experiencing congestive heart failure. The urgency to begin oxygen therapy and present treatment options to us was executed with total professionalism and compassion. As the day progressed, we were given every opportunity to discuss the treatment plan and evaluate our beloved pet's best quality of life options. Dr. Duff was so supportive, gentle, and loving as he walked with us through the euthanasia procedure that we ultimately decided upon. This staff was remarkable in helping us through the most difficult and tearful days that we spent with our Gracie. We will always be grateful to this team for the love and care they showed us and our pet on her last day with us.

Phenomenal staff! The ER doctors and technicians were fantastic with my furry baby. They were amazingly patient with all my questions, allowed me to stay overnight with my girl and took excellent care of her. They took the time to explain everything to us and made sure we knew we could call with any questions or concerns that may come up. I've been up for 31 hours caring for my sweet pup and spent 24 hours with the best Vets taking care of my best girl. Thank you so much!!

5 stars and more! We had an emergency visit and was so pleased with the care and the bill was very reasonable. Although the diagnosis was bad, the tending Vet Jaclyn had amazing bed side manner and gave me the worst news in the best way. She was kind and had a care for our dog that was natural. We were able to take our pet home that evening, but sadly had to return when his symptoms worsened. This place is amazing. Putting a pet down is a sad day, but everyone there made it as comfortable as possible. He had a private room, with a cozy bed and calming music playing in the background. This place goes above and beyond to truly care for your animals. We will continue to bring our pets here they have clients for life!

Had to rush my little old man Rusty to All Pets early one morning because he was hemorraging from his hine end… they knew nothing about me or my little dog and told me to come on in… we were treated exceptionally well!… unfortunately I had to make the hard decision to have him put down… the doctor and staff were so sweet and understanding… they even sent a card a few weeks later which warmed my heart… Thank you All Pets!… You made my decision and loss much easier.

Would give less than one star if that was available. Took my older dog as he was limping on hind leg. No injury and nothing else known. Other than taking an x-ray, they did nothing to examine the leg. Their immediate focus was all his organs and systems. I felt they were looking for anything they could find to run up the bill. The front office staff just sits there and talks, and giggles the entire time, and if you ask a question or seek info on something, they just seem annoyed to be interrupted. Three doctors, a night in the hospital and a HUGE bill amount ($3K plus) later, the answer was we need to do further testing and keep him longer. I took him home, where a day later, the real problem...a spider bite or sting on his inner leg, festered up, popped open and bled/oozed pus out and he passed away quickly. They completely missed the cause of his problem as they were laser focused on running up the bill. They did acknowledge that his leg was swollen and warm to the touch, but automatically jumped to an assumption that it had to be something organ related. Yes...they will say, well we showed you everything and you agreed. Yep...with a crying wife and the heat of the moment, I sure did. But never were there any communications that this might not work...because they missed the problem to begin with. My overall take away was a business model of “as much money as possible first,” then worry about the pet. I make an analogy of taking your car in for a leaking tire, and being told you need a new engine...and the new engine still does nothing for your car. Never was there any communication that the outcome could still be negative. I miss the days of the old country vet coming to your house, giving you a black and white picture, and saying it may or may not work.

I recommend never coming to this place they care more about money then the animals themselves I brought my cat today very ill paid 164 to just walk in when they examined him they wanted me to pay 5000 before they even do any treatment and when I told them I couldn’t afford it they gave me an option to either put him down or take him home with medicine they injected him with my cat is suffering at this moment because they care more about the money then the animals don’t ever come to this place

Dr Choyce has now seen my senior pet for several times now to monitor her kidney care. He is very thorough, caring, and knowledgeable. What he goes above and beyond is that he takes the time to find out if new treatments are available for my pet's complex senior issues. He makes himself available for any questions I may have. I am so glad to have him as my Vet. Dr Choyce is an extraordinary Veterinarian. Overall, my whole experience at All Pets Hospital is always great. I get greeted by the front office staff immediately. I never have to wait longer than 5-10mn. The technicians are caring and professional. > I highly recommend All Pets Animal Hospital.

I cannot even begin to express my happiness. Called on my way with an emergency and they were outside waiting on me to pull in. The team from front desk to the doctors explained and shown compassion the entire time. My baby is being hospitalized and they allowed me to stay as long as I want even bring me a blanket to lay on the floor with my child. The amazing part is, they offered coffee and went to look and found me a phone charger so I didn’t have to leave. If I could give a hundred stars I would. Clea and I love this place and thankful for the care, professionalism and most of all, love they shown Clea. Thank you from the bottom of my heart.

Dr. Kathryn klotz did a great job with taking care of my guinea pig ginger. She was kind and patient with answering all the questions we had. Would recommend her to anyone for animal care. Thank you Dr. Koltz for the excellent service and care.

The care for our cat was excellent. Dr. Duff and his staff were very knowledgable and took the time to speak with me about next steps. I am an ex emergency/trauma provider so Dr. Duff spoke to me medically which I appreciated. We decided on the best course of action for the near future. We will need to put our fur baby down which is a hard thing to do; however, Dr. Duff has made him more comfortable so he can enjoy saying goodbye to the family. He is even eating and playing. We appreciate these last moments given to us and Dr. Duff made that possible. I would definitely recommend.

Genuinely so thankful for Dr. Manning and her overnight staff. My dog was in terrible shape, throwing up and diarrhea and severely dehydrated and he needed to be seen for supportive care at 1AM before my office opened at 7AM. Dr. Manning explained everything in detail and was very sweet to my pup and I. My dog felt so much better in the AM and was able to see his regular vet for treatment. Thank you for all you do!

The doctors here are so caring and knowledgeable. We took our Moca in, who had cancer and fluid on her chest. We did not want to let her go and did every treatment and surgery we could to save her life. After visits to other facilities, with being unsatisfied, we finally came across All Pets. They gave Moca the best care. They also drained her chest three times for us, even though it was suggested not to because they were caring enough to allow us a little more time with her. Unfortunately, we had to put her down. Although, a heartbreaking event, the doctors who did it were so compassionate. They took their time to explain every step which help our family process the event. We will be taking our other doggies here as well. Thank you All Pets….🫶🏼

Dr Clower and assistant Rachel were absolutely fantastic during this rough time we had to go through with our sweet boy Lucas, they were so caring, understanding and kind! The care they gave not only for our furry baby but us was absolutely amazing… unfortunately we lost our sweet baby Lucas but we understood that there was so much that we could do and he lived a good 16 years of his life but his time had come something that nobody prepares you for it but they made us feel at home and I 100% but my trust in them. Thank you so much for everything you guys did. Working overnight I know it must not be easy but you guys did such an amazing job

Brought a sick stray kitten in. Was forced to sign ownership papers and pay $110. Kitten has pneumonia. Was then told to go to CAPS, who don't accept sick animals, referred to SPCA. SPCA took the kitten will treat and put up for adoption.

I am extremely disappointed with the service I have received lately from All Pets Animal Hospital. My 2 dogs have been going there since my oldest husky was a puppy, he's now 9 yrs old. We stopped going there due to the unprofessionalism of the staff and the shortage of physicians. But due to an emergency situation on Saturday where my dog vomited and there was trace of blood in his vomit, I freaked out so I called them since they are a 24 hours emergency care facility. As a 24-hour emergency vet hospital, I expected a certain level of care and professionalism, but unfortunately, my experience was far from satisfactory. The lack of kindness and sympathy from the staff was appalling. The lady that answered my call was rude and said that they only had one ER physician and just walked in to surgery so it would be a couple of hours. When I asked her what she meant by a couple of hours (obviously I was nervous) she said she didn't know! When dealing with anxious pet owners in emergency situations, compassion is essential. However, the staff at this facility seemed indifferent and uncaring, which only added to the stress of an already difficult situation. For a facility that operates around the clock, I would expect them to be adequately staffed to handle emergencies efficiently. Overall, the lack of kindness, sympathy, and insufficient staff has left me deeply disappointed. I hope they take these concerns seriously and make the necessary improvements to provide the level of care that pet owners and their beloved pets deserve. I only gave them one star because it doesn't allow me to do half a star or none.

Dr Clower was so good with my sick dog. She even got down to her level to do her assessment. She diagnosed her properly and saved us a huge admission fee. We are very grateful for her kindness.

They will charge you to then tell you they can’t see you for three hours. Very unprofessional staff

NO COMPASSION AT ALL BY THE STAFF. I CAME IN WITH MY DOG VERY SICK THEY DID A QUICK AND NOT VERY GOOD EVALUATION. THEN THEY LEFT AND NEVER RETURNED. I INFORMED THEM THAT MY DOGS SYMPTOMS WAS GETTING WORSE. AND THEY TOLD ME WELL YOU CAN WAIT OR WE CAN GIVE YOU YOUR MONEY BACK. WHAT A HORRIBLE DISGUSTING PLACE TO TAKE YOUR ANIMAL. I WOULD NOT RECOMMEND THIS PLACE AT ALL. I ONLY GAVE ONE STAR BECAUSE I HAVE TO. THIS PLACE SUCKS

Horrible experience. DO NOT go here. All they care about is money. If u show up anyt time from 8pm to 11pm they will ignore your pet until midnight so they can charge you a late night fee. They claimed to be fully staffed. That a bold face lie. Waited 4 hours before a vet even saw my pet. He was bleeding all over their dirty floors. After the vet finally came in at midnight on the dot (late night fee now included). The doctor looked like she had just woken up from a nap. She only looked at my dog for ten minutes then they left us to wait another 45 minutes wile they came up with a care plan. 2 grand for 4 stitches and meds.